Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
REPORT COMPLAINT 202205716 Clarion Housing Association Limited 4 September 2022 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman […]
The complaint relates to the landlord’s response to concerns raised about the service charges for 2019/2020.
The complaint concerns the resident’s liability for rent following the end of the tenancy.
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
The complaint concerns damage to the resident’s possessions.
The complaint concerns information provided by the landlord relating to car parking outside the resident’s property.
The complaint is about the information provided to the resident about car parking spaces, prior to signing his lease agreement.
The complaint concerns whether or not the resident is liable for “water hygiene” service charges.
The complaint concerns the level of rent being charged in relation to the type of tenancy agreement.
The complaint concerns the landlords handling of the resident’s request for a refund of service charges.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |