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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "Clarion Housing Association Limited" × Year: 2021 × Outcome: Outside_Jurisdiction ×

Showing 11 of 18,103 decisions matching "Clarion Housing Association Limited"

Decisions

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Clarion Housing Association Limited (202012470)

4 Dec 2021 Case 202012470 Outside Jurisdiction Information and data management

The complaint is about the resident’s concerns that the landlord disclosed information about them to a neighbour.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202008587)

22 Nov 2021 Case 202008587 Outside Jurisdiction Financial

The complaint is about: The level of service charges and the affordability of those charges. Issues with the correct level of estimated charges and billing in previous years. The cost level for estate services not being fair in comparison to other developments and their service charges. General concerns about the …

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Clarion Housing Association Limited (202015742)

11 Nov 2021 Case 202015742 Outside Jurisdiction Financial

REPORT COMPLAINT 202015742 Clarion Housing Association Limited 11 November 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (201907892)

11 Oct 2021 Case 201907892 Outside Jurisdiction Financial

The complaint is about the landlord's management of the resident’s rent account, which resulted in an overpayment at the resident’s previous property.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202102434)

24 Sep 2021 Case 202102434 Outside Jurisdiction Financial

The complaint is about the landlord’s response to the resident’s request that it refund an advanced rent payment.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202011727)

12 Jul 2021 Case 202011727 Outside Jurisdiction Old Property Condition migrated-2025

The resident complains about how the landlord has responded to his reports of structural issues and cracks in the property.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202100142)

28 Jun 2021 Case 202100142 Outside Jurisdiction Financial

The complaint is about charges in respect of major works, specifically, the landlord’s ability to recover these costs having not set up a sinking fund for such purposes.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202104519)

8 Jun 2021 Case 202104519 Outside Jurisdiction Financial

REPORT COMPLAINT 202104519 Clarion Housing Association Limited 8 June 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (201901431)

27 May 2021 Case 201901431 Outside Jurisdiction Old Property Condition migrated-2025

The complaint is about the landlord’s handling of repairs to the communal lift at the property.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202013071)

4 May 2021 Case 202013071 Outside Jurisdiction ASB/Abuse/Nuisance

The complaint is about the landlord’s response to the resident’s reports of her neighbours keeping dogs.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202005579)

6 Apr 2021 Case 202005579 Outside Jurisdiction Financial

REPORT COMPLAINT 202005579 Clarion Housing Association Limited 6 April 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)