Kingston upon Thames Council (202011154)
The complaint is about the resident’s reports of noise nuisance.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sovereign Housing Association Limited (202005644)
The complaint concerns the information about the property provided by the landlord, prior to the residents starting their shared ownership lease.
Clarion Housing Association Limited (201901431)
The complaint is about the landlord’s handling of repairs to the communal lift at the property.
Metropolitan Housing Trust Limited (202010164)
The complaint is about the landlords handling of the residents reports concerning the maintenance of roads outside the property.
Anchor Hanover Group (202014148)
The complaint concerns an increase in service charges for heating and hot water.
One Vision Housing Limited (201817317)
The complaint is about the level of redress offered by the landlord in respect of its acknowledged failings in carrying out works in the garden at the property.
Lambeth Council (202010450)
REPORT COMPLAINT 202010450 Lambeth Council 20 May 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]
North Tyneside Council (202101168)
The complaint concerns:
The Riverside Group Limited (202013603)
The complaint is about the landlord’s response to the resident’s reports of mismanagement of their service charge account and cyclical and sinking funds for major works. The complaint is also about the landlord’s handling of the resident’s reports over a lack of consultation around major works.
Westminster City Council (202012880)
The complaint concerns the landlord’s handling of: The resident’s reports of water leaks in the property. The resident’s request for information from the landlord relating to repairs of leaks at the property. ongoing repairs required to the pipework at the property following the leaks.
Octavia Housing (202000816)
The resident is unhappy with the landlord’s response to their complaint regarding works on their property, damage to their garden, pest control and communication problems.
Town and Country Housing (202012971)
The complaint concerns the reasonableness of the service charge and the way it is apportioned.
Gloucester City Council (201814421)
The complaint concerns the Council’s assessment of the residents housing needs and banding allocation.
Clarion Housing Association Limited (202013071)
The complaint is about the landlord’s response to the resident’s reports of her neighbours keeping dogs.
Gateshead Metropolitan Borough Council (201808064)
The complaint concerns the council’s response to reports of disrepair, a bug infestation, a smell in the property and antisocial behaviour.
Poplar Housing And Regeneration Community Association Limited (202008662)
The resident complains about: How the landlord handled her request for rehousing on medical grounds, including its communication and the time taken for her to be rehoused. How the landlord responded to her reports that dust from a neighbouring development was entering the property and affecting the health of her …
Wandsworth Council (202006209)
The complaint is about the landlord’s proposed decision to install a particular type of sprinkler system in sheltered accommodation in the borough.
Stonewater Limited (202003545)
This complaint is about the resident’s former landlord’s handling her reports of Anti-social Behaviour (ASB) by her neighbour (Ms Y) prior to her tenancy being transferred to a different social housing landlord on 13 May 2019.
Wolverhampton City Council (202009782)
The complaint is about the quality of home repairs and renovations, staff conduct, and the outcome of the resident’s insurance claim.
Wandsworth Council (202001286)
The complaint concerns the landlord’s response to the resident’s concerns about consultation over planned maintenance and rent increases for garages.
Brighton and Hove City Council (202004322)
The resident feels that the Council did not handle his insurance claim appropriately, causing delays in the process.
Wakefield And District Housing Limited (202007963)
The complaint is about the landlord’s calculation of rent under the social rent reduction.
One Housing Group Limited (202014479)
The complaint is about the increase of service charges.
Nottingham City Homes (202010127)
The complaint concerns the landlord’s handing of the resident’s rehousing application.
Cornwall Council (202009312)
The complaint is about the landlord’s handling of reports of lead in the water supply and the effects this has had on the health of the resident’s child.
One Housing Group Limited (202014275)
The complaint is about the level of rent at the property.
Plus Dane Housing Limited (202007788)
The complaint concerns the landlord’s response to the instatement of service charges for garden maintenance.
Clarion Housing Association Limited (202005579)
REPORT COMPLAINT 202005579 Clarion Housing Association Limited 6 April 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
Croydon Council (202001124)
The complaint is about the condition of the property when the resident moved in and the landlord’s subsequent failure to carry out required repairs.
Islington Council (202010772)
The complaint concerns the council’s handling of an application for a parking space
Barking and Dagenham Council (202001600)
The resident is unhappy with the landlord’s division of service charges in relation to major works.
London & Quadrant Housing Trust (201914231)
The resident’s complaints are about:
Hackney Council (202003776)
This complaint is about the landlord’s handling of the resident’s requests to: keep a pet at the property in 2016, and to rent a garage in 2018.
Cottsway Housing Association Limited (202012186)
The complaint is about the landlord’s handling of antisocial behaviour (ASB) perpetrated by its residents.
Hackney Council (202007522)
The complaint is about the landlord's completion of major works in 2014 and subsequent recharging in 2020.
Peabody Trust (202002510)
The complaint is about the terms of a new tenancy agreement offered by the landlord.
Bromford Housing Group Limited (202000734)
The complaint is about the placement of the landlord’s skip which the resident reports damaged their car.
Four Housing Group Limited (202008720)
The complaint concerns the landlord’s response to the resident’s reports that damage was caused to their possessions during repairs to their garage. Determination (jurisdictional decision) When a complaint is brought to the Ombudsman, we must consider all the circumstances of the case as there are sometimes reasons why a complaint …
London & Quadrant H T (201906982)
The complaint is about the landlord's handling of repairs at the resident's property.
Moat Homes Limited (202009700)
The complaint is about the landlord’s response to concerns the resident raised about a sales clause in their lease.
Camden Council (202000212)
The resident alleges that damage was caused to his belongings during replacement flooring works organised by the council.
Hackney Housing Co-operative Limited (201816318)
The complaint concerns the resident’s reports of social nuisance and antisocial behaviour and the handling of those reports by their landlord. The complaint concerns the landlord’s handling of repairs and damp issues in the property.
Islington Council (202006920)
The complaint concerns the resident’s liability for major work charges for replacing the metal roof to their property and the estate at large. The resident asserts that the landlord failed in its design, installation and maintenance of the metal roofs on the estate, as well as not maintaining warranties.
Plus Dane Housing Group Limited (202004136)
REPORT COMPLAINT 202004136 Plus Dane Housing Group Limited 25 February 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must […]
Redditch Borough Council (202010803)
The resident is unhappy about delays to the completion of the Right To Buy process caused by a historical boundary error – resulting in extra costs to the resident.
Brighton and Hove City Council (202004771)
This complaint is about the landlord’s handling of the resident’s concerns about her rent arrears following her decision to relinquish her tenancy.
Haringey Council (201916353)
The complaint is about the landlord’s response to the resident’s reports of repair in her temporary accommodation to the lift and the heating and hot water system. The complaint is about the landlord’s response to the resident’s requests to change her housing status on the local authority’s choice based letting …
Wandsworth Council (202006579)
The complaint concerns the Council’s response to the resident’s request that it include a performance bond for tendered contracts.
Crawley Borough Council (202003168)
This complaint is about: The resident’s liability to pay costs relating to repairs to his porch roof, included in his 2018-2019 service charges. The standard of the works carried out to the resident’s porch roof under a major works programme in 2018-2019.
Housing 21 (201905687)
This complaint is about: The landlord’s handling of the resident’s application for housing in an extra care property in 2016. The landlord’s response to the resident’s request for compensation for the costs he incurred in preparing to move into the property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)