Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Year: 2025 × Outcome: Outside_Jurisdiction ×

Showing 123 of 18,103 decisions

Decisions

Most recent first

Lambeth Council (202341381)

19 Mar 2025 Case 202341381 Outside Jurisdiction Old Property Condition categories

The complaint is about the landlord’s handling of the resident’s reports of a rodent infestation and the associated repairs to address the issue.

Read the original Housing Ombudsman decision via the title.

Citizen Housing (202316111)

18 Mar 2025 Case 202316111 Outside Jurisdiction Managing Relations

This complaint is about the landlord’s: Handling of outstanding repairs in the property. Staff conduct.

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Basildon Borough Council (202304509)

17 Mar 2025 Case 202304509 Outside Jurisdiction Moving/Buying/Selling Home

The complaint is about the landlord’s handling of the resident’s: concerns regarding the condition of his property at sign up; reports of a leak, damp, and mould.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202317719)

17 Mar 2025 Case 202317719 Outside Jurisdiction Financial

The resident’s complaint is about the landlord’s handling of concerns about its buildings insurance tender process and residents being overcharged for their annual insurance premium.

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Ocean Housing Limited (202307659)

14 Mar 2025 Case 202307659 Outside Jurisdiction Financial

The complaint is about the landlord’s handling of service charge increases.

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Southern Housing (202311736)

14 Mar 2025 Case 202311736 Outside Jurisdiction Financial

The complaint is about the level of service charge set by the landlord for the cyclical works, and whether the standard of work justified these charges.

Read the original Housing Ombudsman decision via the title.

Midland Heart Limited (202307288)

5 Mar 2025 Case 202307288 Outside Jurisdiction Financial

This complaint is about the landlord’s response to the resident’s concerns that it had been charging her service charges, that she had not agreed to, dating back to 2011.

Read the original Housing Ombudsman decision via the title.

Progress Housing Association Limited (202315869)

5 Mar 2025 Case 202315869 Outside Jurisdiction Information and data management

The complaint is about the landlord’s handling of the resident’s request for CCTV footage.

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Home Group Limited (202323496)

4 Mar 2025 Case 202323496 Outside Jurisdiction Financial

The resident’s complaint is about the level of her service charge and quality of services provided.

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Waltham Forest Council (202316406)

3 Mar 2025 Case 202316406 Outside Jurisdiction Estate Management

This complaint is about the removal of the resident’s caravan.

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London Borough of Camden Council (202326928)

27 Feb 2025 Case 202326928 Outside Jurisdiction Old Complaints Handling categories

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Origin Housing Limited (202304044)

26 Feb 2025 Case 202304044 Outside Jurisdiction Financial

The complaint is about the landlord’s handling of the resident’s request for a refund of a rent advance paid in June 2018.

Read the original Housing Ombudsman decision via the title.

Islington Council (202333414)

25 Feb 2025 Case 202333414 Outside Jurisdiction Old Moving to a Property categories

The complaint is about the landlord’s handling of the resident’s rehousing application.

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Southwark Council (202227222)

20 Feb 2025 Case 202227222 Outside Jurisdiction Old Property Condition categories

The complaint is about the landlord’s handling of major works and associated repairs.

Read the original Housing Ombudsman decision via the title.

London Borough of Camden Council (202305961)

18 Feb 2025 Case 202305961 Outside Jurisdiction Estate Management

The complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould. Handling of various estate management issues. Handling of various property related issues. Response to the resident’s recent concerns about rubbish on a roof.

Read the original Housing Ombudsman decision via the title.

Soha Housing Limited (202224820)

17 Feb 2025 Case 202224820 Outside Jurisdiction Occupancy Rights

This complaint is about the landlord’s decision to install bollards alongside a communal green area to prevent vehicle access.

Read the original Housing Ombudsman decision via the title.

Southern Housing (202408622)

14 Feb 2025 Case 202408622 Outside Jurisdiction Old Property Condition categories

The complaint is about the landlord’s handling of: The resident’s reports of a water leak, which caused higher water usage on her water meter. The associated complaint.

Read the original Housing Ombudsman decision via the title.

Places for People Group Limited (202227269)

13 Feb 2025 Case 202227269 Outside Jurisdiction Old Property Condition categories

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the resident’s property.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202305040)

31 Jan 2025 Case 202305040 Outside Jurisdiction Estate Management

The complaint is about the landlord’s management of parking on the resident’s estate.

Read the original Housing Ombudsman decision via the title.

Walsall Housing Group Limited (202313560)

31 Jan 2025 Case 202313560 Outside Jurisdiction ASB/Abuse/Nuisance

The complaint is about the landlord’s handling of the allegations of noise by the resident’s dog.

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Royal Borough Of Greenwich (202408593)

28 Jan 2025 Case 202408593 Outside Jurisdiction Old Property Condition categories

The complaint is about the landlord’s handling of repairs to the property.

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Peabody Trust (202225229)

15 Jan 2025 Case 202225229 Outside Jurisdiction Old Property Condition categories

The complaint is about the landlord’s handling of reports of a roof leak.

Read the original Housing Ombudsman decision via the title.

Abri Group Limited (202309628)

6 Jan 2025 Case 202309628 Outside Jurisdiction Financial

The complaint is about the landlord’s handling of the resident’s reports of faulty utility meters.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)