Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The complaint is about Winchester City Council’s (the council’s) handling of: Repairs to a property provided as temporary accommodation while the resident was homeless. The eviction process from this temporary accommodation. A decision not to offer a property.
The complaint is about the landlord’s handling of: A leak at the resident’s property and the associated repairs. A pest issue.
The complaint is about the landlord’s handling of blockages in the soil pipe, affecting both the downstairs toilet and upstairs bathroom, and the resident’s reports of discoloured water in the bathroom.
The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (‘ASB.’) The resident’s request for a management transfer.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
The complaint is about the landlord’s response to the resident’s concerns about the position of his neighbour’s shed.
The complaint is about the landlord's handling of the resident’s reports of Antisocial Behaviour (ASB) from her neighbour.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Concerns about a regeneration programme and suitable alternative offers of accommodation. Reports of harassment and discrimination .
The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
The complaint is about: The landlord's handling of reports of damp and mould. The landlord's handling of repairs to the property. The landlord's decision to seek possession of the property. The landlord's handling of reports of damage to and/or loss of the resident's personal belongings.
The complaint is about the landlord’s handling of the resident’s: Reports of issues with the hot water system. Request for compensation for high energy costs.
The complaint is about the landlord’s handling of repairs in the resident’s property.
The complaint is about: The landlord’s upkeep of a river wall and pathway. The landlord’s response to the resident’s request that it provide him with documents and reports relating to the collapse and subsequent repair of the river wall in 1986. The landlord’s response to the resident’s concerns that the …
The complaint is about the landlord’s handling of the resident’s personal data.
The complaint is about the landlord’s decision to give tenancy succession to the complainant’s brother, and its handling of concerns the complainant raised about this.
The complaint is about the landlord’s response to the resident’s request to be refunded for costs arising from not being able to use her garage.
The complaint is about the landlord’s response to the resident’s concerns about damp.
The complaint is about the landlord's handling of: Repairs to the resident’s kitchen. The resident’s reports of damp and mould.
The complaint is about the council's handling of the resident’s reports of no heating or hot water.
The complaint is about the landlord’s: administration and explanation of the service charge account and the standard of service provided. response to concerns about parking restrictions.
The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. A leak in the resident’s property.
The complaint is about the landlord’s handling of: The resident’s reports about a leak from the toilet, causing damage to the bathroom. The resident’s reports about repairs to the kitchen, and the quality of works carried out. The resident’s complaint, including the amount of compensation offered.
The complaint is about the landlord’s response to the resident’s dissatisfaction about evidence it relied on in a court case against him.
The resident’s complaint is about the removal of personal belongings from her garage by the landlord.
The complaint is about the landlord’s assessment of the resident’s application to join the housing register.
The complaint is about the landlord’s handling of a tenancy fraud investigation.
This complaint is about the landlord’s responses to the resident’s complaints about its decisions regarding a universal key system in the resident’s borough .
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The complaint is about the landlord’s handling of leaks, damp and mould.
The complaint is about the landlord’s handling of repairs in the property.
The complaint is about the landlord’s handling of the resident’s: Request to move homes. Reports of various repairs.
The complaint is about the landlord’s handling of the resident’s: Reports of a water leak. Associated complaint.
The complaint is about the landlord’s handling of a rodent infestation affecting the resident’s property.
The complaint is about: The handling of the resident’s insurance claim, including his reports of damage to his decorations and flooring. The resident’s concerns regarding the amount he was offered to settle the insurance claim.
The complaint is about the resident’s dissatisfaction with the landlord’s decision to credit a compensation payment to his rent account.
The complaint is about the landlord’s handling of: A leak from the toilet causing damage to the resident’s home. The subsequent damp and mould.
The complaint is about the landlord’s handling of the resident’s service charge.
The complaint is about the landlord’s handling of the resident’s report of flooding from the property above and the subsequent damage.
The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal roof.
The complaint is about the landlord’s handling of the resident’s transfer application.
The complaint is about the landlord’s handling of the resident’s reports of noise from the upstairs neighbour.
The complaint is about the landlord’s response to the resident’s reports of a data breach.
The complaint is about warning letters the landlord sent the resident following reports of antisocial behaviour (ASB).
The complaint is about the landlord’s handling of the resident’s concerns about the increase in communal heating system service charges.
The complaint is about the landlord’s response to the resident’s concerns about: The safety of the building. Its offer to buy back the property.
The complaint is about: The level of a financial offer the landlord made to the resident.
The complaint is about the landlord’s handling of: The noise from the shower unit. Damage to the walls caused by the contractors.
The complaint is about the landlord’s handling of the resident’s concerns about a data breach.
The complaint is about the landlord’s handling of the sale of a shared ownership property after the death of the resident.
The complaint is about the landlord’s handling of: The resident’s eviction. The removal of the resident’s belongings.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |