Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The complaint is about the landlord’s: Response to concerns about the placement of a vulnerable individual in the downstairs flat. Handling of reports of anti-social behaviour involving the vulnerable individual.
The complaint is about the landlord’s handling of the resident’s service charge account, and the associated complaint.
The complaint is about the landlord’s handling of the resident's transfer request and alleged discrimination.
The complaint is about: the landlord’s handling of rent increases to the resident’s garage. The landlord’s handling of repairs to the garage.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
The complaint is about the housing association’s handling of: Defect repairs to the resident’s property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
The complaint is about the landlord's handling of the resident's reports of intimidation by its rent collection officer.
The complaint is about the resident’s concerns relating to the landlord's handling of his data.
The complaint is about the landlord’s handling of service charges for the property.
The complaint concerns: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of repairs required to resolve a leak in the property.
The complaint is about: The landlord’s handling of repairs to the boiler.
The complaint is about the landlord’s response to the resident’s concerns about the condition of the property at the start of the tenancy and subsequent repairs.
The complaint concerns: The Council’s response to reports of antisocial behaviour. The level of cleanliness and maintenance in communal areas.
The landlord's response to reports of roof tiles falling onto the resident’s partner’s car during a storm. The landlord's delay in completing remedial works. The landlord's response to claims the roof has been defective since 2019.
The complaint is about the landlord’s handling of damp and mould in the resident’s property.
The landlord’s response to the resident’s request for a copy of a legionella’s report. The associated complaint.
The complaint is about the landlord’s handling of the resident’s rent account.
The complaint is about the landlord’s handling of the resident’s reports of: Pest infestations. Outstanding repairs to the bathroom. Associated formal complaint.
The complaint is about the landlord's handling of reports of damp and mould.
This complaint is about the landlord’s: Handling of repairs at the resident’s property. The level of compensation offered.
This complaint is about: The landlord’s handling of the resident’s reports of disrepair to her property and a temporary decant to carry out the works. The landlord’s claim that the resident is liable for rent on the decant property.
This complaint is about the landlord’s handling of its request that the resident remove a sign in his garden, and his subsequent complaints.
The complaint is regarding the landlord’s: Handling of the resident’s Right to Buy application. Response to enquiries regarding planned improvement works. Response to repair reports. Handling of the resident’s personal information. Complaint handling and communication.
The complaint is about the landlord’s handing of the resident’s rent account, and the resulting legal action due to rent arrears.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |