B3 Living Limited (202015263)
The complaint is about the communal cleaning.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
The Riverside Group Limited (202106360)
The complaint is about the landlord’s response to the resident’s concerns about service charge increases.
Southwark Council (202111092)
This complaint is about the level of redress the landlord awarded in respect of multiple delays and failures while handling plumbing repairs at the property, and the resident’s subsequent complaint.
Wealden District Council (202108306)
The complaint is about the landlord’s response to the resident’s reports of differences in the level of service charges between residents and leaseholders.
Saxon Weald (202120043)
The complaint concerns the landlord’s application of an age limit to parties wishing to purchase the resident’s property, and whether this is applied fairly to all residents of the housing scheme.
Leeds City Council (202101237)
The complaint concerns the landlord’s handling of the resident’s reports of: An unauthorised occupant at a neighbouring property Antisocial behaviour
Sheffield City Council (202123141)
The complaint concerns the Council’s assessment of the resident’s application to be re-housed.
Southwark Council (202103972)
The complaint is about a pest infestation at the leaseholder’s property.
Clarion Housing Association Limited (202103089)
The complaint concerns damage to the resident’s possessions.
Magenta Living (202103912)
The complaint is about the landlord’s handling of anti-social behaviour (ASB) allegations made about the resident resulting in a Notice of Seeking possession.
Barnet Council (202105043)
The complaint concerns whether the resident is entitled to use of a shed.
Brent Council (202121014)
The complaint concerns the landlord’s repairing obligations under the tenancy agreement.
Haringey Council (202124996)
The complaint concerns the Council’s assessment of the resident’s housing application.
A2Dominion Housing Group Limited (202110110)
The complaint is about the landlord’s response to the resident’s reports of a lack of top soil in his front and back garden, and his requests for compensation.
Orbit Housing Association Limited (202114041)
The complaint concerns the resident’s liability to pay service charges for communal spaces.
London Borough of Redbridge (202116033)
The complaint concerns:
Lambeth Council (202119553)
The complaint concerns the level of service charges incurred following a boiler installation.
Clarion Housing Association Limited (202103104)
The complaint concerns information provided by the landlord relating to car parking outside the resident’s property.
Peabody Trust (201908122)
The complaint is about information provided to the resident regarding parking restrictions in the local area.
Housing 21 (202116614)
The complaint concerns the landlord's handling of a reference request for the resident’s housing application for a property with another landlord.
Sanctuary Housing Association (202100074)
The complaint is about the level of rent at the property.
Clarion Housing Association Limited (202012064)
The complaint is about the information provided to the resident about car parking spaces, prior to signing his lease agreement.
Croydon Council (202011528)
The complaint concerns the landlord’s response to damages caused to the property following repairs.
East Riding of Yorkshire Council (202105260)
The complaint concerns a request for compensation following an insurance claim in 2019.
Metropolitan Thames Valley Housing (202108880)
The complaint concerns a rent increase applied by the landlord.
Settle Group (202121780)
The complaint is about the resident’s concerns relating to the landlords handling of her data.
Birmingham City Council (202111870)
The complaint concerns reports that a neighbouring tenant is committing fraud.
GreenSquareAccord Limited (202122363)
The complaint is about the level of rent at the property.
Together Housing Association Limited (201901281)
The resident brought several issues in their complaint to this Service: The landlord’s handling of reports of antisocial behaviour, harassment, and threatening behaviour. The landlord’s handling of the resident’s mutual exchange request and their request to be rehoused or transferred. The conduct of the landlord’s staff.
Wolverhampton City Council (202106938)
The complaint concerns: The council’s handling of the resident’s stay in temporary accommodation. The resident’s experience of securing permanent accommodation through the council. Information provided to the resident about storage of their possessions while in temporary accommodation and damage caused. An issue relating to council tax being charged for two …
Clarion Housing Association Limited (202123275)
The complaint concerns whether or not the resident is liable for “water hygiene” service charges.
East Riding of Yorkshire Council (202115073)
The complaint concerns the landlord’s approach to tenant engagement and its response to a report by the Tenants Participatory Advisory Service (TPAS).
Peabody Developments Limited (202011698)
The complaint concerns the accuracy of information provided during the sales process about the specification of the winter garden area of the resident’s property.
Clarion Housing Association Limited (202120606)
The complaint concerns the level of rent being charged in relation to the type of tenancy agreement.
Southwark Council (202016835)
The complaint concerns the landlord’s response to reports of:
Birmingham City Council (202007866)
The complaint concerns the following: Liability for rent arrears relating to an overpayment of Housing Benefit. Repair to a radiator in the bedroom of the property.
Harrow Council (202113373)
The resident brought several complaints concerning the provision, condition and management of temporary accommodation offered by the council. The resident raised issues relating to: The condition of properties offered to them. The suitability of properties offered to them. The council’s handling of repairs at these properties. Damage caused to the …
Kingston upon Thames Council (202112834)
The complaint concerns several issues relating to the provision and management of temporary accommodation provided by the local authority. Specifically, that The property was in a poor condition when allocated to the resident and required significant repairs, which the resident states rendered it uninhabitable. That the resident’s housing requests have …
Orbit Housing Association Limited (202113001)
The complaint concerns the landlords handling of reports that the resident’s bicycles were stolen, specifically that: The landlord has not provided adequate security for the property and is therefore liable for the resident’s loss. The landlord delayed in providing information to the police, and therefore hindered the ability of the …
Westminster City Council (202101810)
The complaint concerns the landlord’s handling of a management transfer.
Barking and Dagenham Council (202108003)
The complaint is about the provision of a heat interface unit (HIU) operating and maintenance safety manual (the manual) when the landlord installed the system in 2012 or afterwards.
Peabody Enterprises Limited (202101262)
The complaint is about the parking spaces the resident rents from the landlord.
Haringey Council (202107358)
The resident’s complaint concerns the following issues: That the property was not suitable for their needs That the property was in a state of disrepair
Haringey Council (202008836)
The complaint concerns the council’s decision to build on land which the resident used for car parking.
London & Quadrant Housing Trust (202007650)
The complaint is about the level and reasonableness of the resident’s service charges, and her liability to pay for some of the charges included in her account.
Metropolitan Thames Valley Housing (202003059)
The complaint concerns the landlord’s handling of repairs to the guttering.
Canterbury City Council (202116967)
The complaint concerns the council’s handling of the resident’s application to be moved to another property on medical grounds.
Notting Hill Genesis (201911322)
The complaint is about the landlord’s handling of the resident’s request for a property transfer.
Citizen Housing (202016120)
The complaint is about the level of the service charge and the explanation provided by the landlord for its increases.
Birmingham City Council (202106816)
The complaint is about the landlord’s handling of the resident’s concerns regarding his boiler, pests in his property and increased utility bills.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)