Hyde Housing Association Limited (202102587)
The complaint is about an increase of rent, which the resident believes has been set too high.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
The Riverside Group Limited (202110808)
The complaint is about an increase of service charges.
Ealing Council (202005564)
The complaint is about the landlords handling of a reported roof leak.
Nehemiah United Churches Housing Association Limited (202011019)
The landlord’s administration of the resident’s service charge account. The landlord’s response to the resident’s concerns about the reasonableness and legitimacy of service charges.
Metropolitan Housing Trust Limited (202003067)
The complaint is about: The resident’s dissatisfaction with the level of redress made by the landlord in its response to an earlier complaint. Their request to transfer properties.
Nottingham Community Housing Association Limited (202009349)
The complaint is about the landlord’s handling of concerns the resident raised about the style of bath installed during a bathroom upgrade.
Onward Homes Limited (202014978)
The complaint concerns: Reports that the landlord has prevented the resident from engaging with voluntary community groups. The closure of a local community centre
The Riverside Group Limited (202108359)
The complaint concerns the increase in service charges.
Notting Hill Genesis (202106348)
The complaint concerns the landlord’s handling of the resident’s reports of an alleged theft of their bikes from a garage.
Southwark Council (202106680)
The complaint concerns the assessment of the resident’s housing needs.
Clarion Housing Association Limited (201907892)
The complaint is about the landlord's management of the resident’s rent account, which resulted in an overpayment at the resident’s previous property.
Brighton and Hove City Council (202106026)
The complaint concerns an overpayment of Housing Benefit
Royal Borough of Kensington and Chelsea (202015182)
The landlord’s response to damaged caused to the property following a leak.
The Riverside Group Limited (202111607)
The complaint is about the response to a request for the rumble strip to be removed from the entrance of the estate.
Thanet District Council (202104827)
The complaint is about the landlord’s handling of the applicants’ request for rent arrears from 2006 to be written off by the landlord.
Birmingham City Council (202109800)
The resident complained about the information the landlord provided about the property, following their right to buy application.
Anchor Hanover Group (202014722)
The complaint is about the landlords handling of the residents reports of: The level of service charge at the property. The landlord’s complaint handling.
Newlon Housing Trust (202102602)
The complaint is about the level of rent the resident is being charged.
Clarion Housing Association Limited (202102434)
The complaint is about the landlord’s response to the resident’s request that it refund an advanced rent payment.
Aster Communities (202017599)
The complaint concerns:
Hyde Housing Association Limited (202103486)
The complaint is about the landlord's handling of the residents’ request to change parking bays by varying their lease.
GreenSquareAccord Limited (202103826)
The complaint concerns the fulfilment of the terms of a self-build scheme.
Notting Hill Genesis (202013079)
The complaint concerns the landlord’s refusal to grant permission for the property to be converted.
Notting Hill Genesis (202108267)
The complaint is about the landlord's referral and response to a Community Multi-Agency Risk Assessment Conference (CMARAC) that that took place in 2019 and the information used as part of that assessment.
Southwark Council (202103621)
The complaint is about the resident’s liability for rent arrears.
Onward Homes Limited (202107633)
The complaint concerns an increase in service charges.
Camden Council (202102563)
REPORT COMPLAINT 202102563 Camden Council 17 September 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]
Platform Housing Group Limited (202105359)
The complaint is about the landlord’s handling of the residents’ end of tenancy notification.
The Guinness Partnership Limited (202104385)
The resident complained about landlord’s management of a deceased neighbour’s property.
Lincolnshire Housing Partnership Limited (202102815)
The complaint is about the level of rent.
Norwich City Council (202015236)
The complaint is about service charges for sheltered housing support and alarm costs
Tower Hamlets Council (202102251)
The complaint is about the Council’s handling of the resident’s application for housing, and its handling of the resident’s queries about rent arrears.
North East Derbyshire District Council (201911894)
It has been difficult to engage with the resident to clarify the issues which they wish to bring as part of this complaint. Since January 2021, in their contact with this Service, the resident has referred to the following complaints: A dispute about the boundary between their garden and their …
LiveWest Homes Limited (202016064)
The complaint concerns the resident’s request for the landlord to change the classification of the property from a three bedroom to a two bedroom.
Midland Heart Limited (202011922)
The complaint is about the landlord’s response to the resident’s concerns with the level, and standard of work carried out in relation to his service charges.
Network Homes Limited (201915458)
The complaint concerns a dispute about whether the resident has sole use of the garden at the property.
Paragon Asra Housing Limited (202006279)
The complaint is about the liability for fees arising during the sale of a property.
Cobalt Housing Limited (202006302)
The complaint is about the landlord’s response to the resident’s reports of: issues with the drains at her property; issues with the air quality at the property in or around 2013/2014.
Irwell Valley Housing Association Limited (202004776)
This complaint is about the landlord’s response to the resident’s allegation that a member of its staff assaulted him on 12 April 2018.
Bournemouth Churches Housing Association Limited (202002952)
The complaint concerns the landlord’s response to the resident’s claim of a breach of data protection.
Southern Housing Group Limited (202016172)
The complaint is about the landlord’s response to the resident’s reports of a data breach.
Bernicia Group (202106739)
The complaint is about the level of rent.
Estuary Housing Association Limited (202107783)
The complaint is about the landlord’s response to the resident’s request for compensation for an injury.
Waltham Forest Council (202103705)
The complaint is about the landlord’s decision to decline a request for reimbursement of costs for fencing works.
Newlon Housing Trust (202108218)
The complaint concerns the landlord's response to the resident’s request to amend the terms of their tenancy concerning succession rights.
Westminster Community Homes Limited (202101251)
The complaint is about the resident’s requests for compensation from the landlord for excessive energy costs since the start of her tenancy.
Trafford Housing Trust Limited (202106952)
The complaint concerns the resident’s liability to pay Trustcare charges.
Notting Hill Genesis (202007768)
The residents complain about: How the landlord managed the replacement of the communal boiler in the building, including: How it responded to residents’ suggestions and comments in relation to the specification of works and how this has impacted the current proposed works and level of service charges. The landlord’s management …
London Borough of Hackney (202012859)
REPORT COMPLAINT 202012859 Hackney Council 16 August 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]
Leeds City Council (202101985)
The complaint concerns liability to pay service charges for heating.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)