Leeds City Council (202320179)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the property at the start of the tenancy and subsequent repairs.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Peabody Trust (202206937)
This complaint is about: The condition of the property when the resident started her tenancy. Problems with damp and mould. The landlord’s handling of the resident’s antisocial behaviour reports. The landlord’s handling of general repairs in the resident’s home. The resident’s view that the landlord had harassed, victimised and intimidated …
LiveWest Homes Limited (202202129)
The complaint concerns information about the ‘right to buy’ provided by the landlord when the property was let to the resident and their accepting the tenancy understanding that they had the ‘right to buy’ the property.
Clarion Housing Association Limited (202120354)
The complaint concerns the resident’s liability for rent following the end of the tenancy.
Lambeth Council (202101806)
The complaint concerns the resident’s application to succeed their late father’s tenancy.
Brent Council (202121014)
The complaint concerns the landlord’s repairing obligations under the tenancy agreement.
Clarion Housing Association Limited (202120606)
The complaint concerns the level of rent being charged in relation to the type of tenancy agreement.
Lambeth Council (202008325)
The landlord’s response to the resident’s query about a change in the terms of the tenancy agreement (where all charges were inclusive in the rent amount). The landlord’s handling of reports of boiler issues resulting in no heating or hot water in the property.
Doncaster Metropolitan Borough Council (202010560)
The condition of the former property at the commencement of the tenancy and the landlord's handling of the subsequent repairs. The impact on the resident and her family’s health and wellbeing.
Platform Housing Group Limited (202105359)
The complaint is about the landlord’s handling of the residents’ end of tenancy notification.
Newlon Housing Trust (202108218)
The complaint concerns the landlord's response to the resident’s request to amend the terms of their tenancy concerning succession rights.
Westminster Community Homes Limited (202101251)
The complaint is about the resident’s requests for compensation from the landlord for excessive energy costs since the start of her tenancy.
Trafford Housing Trust Limited (202016694)
The resident complained that they pay an ‘affordable rent’ under their tenancy, rather than a ‘social rent’
Stonewater Limited (202003545)
This complaint is about the resident’s former landlord’s handling her reports of Anti-social Behaviour (ASB) by her neighbour (Ms Y) prior to her tenancy being transferred to a different social housing landlord on 13 May 2019.
Peabody Trust (202002510)
The complaint is about the terms of a new tenancy agreement offered by the landlord.
Brighton and Hove City Council (202004771)
This complaint is about the landlord’s handling of the resident’s concerns about her rent arrears following her decision to relinquish her tenancy.
Peabody Trust (202001840)
The resident complains about the level of tenancy support he has received from his support provider.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)