Dacorum Borough Council (202335702)
The complaint is about the landlord's handling of the resident's reports of damp and mould.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Redbridge (202230183)
The complaint is about the landlord's handling of issuing a notice to end the resident’s temporary accommodation.
Royal Borough of Kensington and Chelsea (202307978)
The complaint is about the landlord’s handling of the resident’s request for repairs to the gutters at the property.
Royal Borough Of Greenwich (202326191)
The complaint is about the landlord’s handling of the resident’s requests for rehousing and adaptations.
Runnymede Borough Council (202204517)
This complaint is about the Council’s handling of disabled adaptations to the resident’s property.
London Borough of Hounslow (202230191)
This complaint is about the landlord’s handling of the resident’s reports of a leak into, and the subsequent damage to, his property.
Haringey London Borough Council (202231673)
The complaint is about the landlord’s response to the resident’s reports about: antisocial behaviour (ASB); repairs following a leak into her property.
Sandwell Metropolitan Borough Council (202305551)
The resident’s complaint is about: The landlord’s decision not to reclassify her property as having two bedrooms rather than three; The landlord’s associated response to her request that it increase the priority banding it had awarded her application for rehousing.
Stevenage Borough Council (202205985)
The complaint is regarding the landlord’s: Handling of the resident’s Right to Buy application. Response to enquiries regarding planned improvement works. Response to repair reports. Handling of the resident’s personal information. Complaint handling and communication.
Haringey London Borough Council (202222055)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), specifically: Smoking in communal areas. Disposal of waste. Harassment and threatening behaviour. This Service has also considered the landlord’s handling of the resident’s associated complaint.
Sandwell Metropolitan Borough Council (202003694)
The complaint is about the landlord’s handling of the resident’s concerns about the condition of her garden.
Wigan Metropolitan Borough Council (202014943)
The complaint is about: The landlord’s application to court for an injunction following reports of Anti-Social Behaviour made against the residents. Information the landlord included within the court bundle, which the resident believes was a data breach.
Melton Borough Council (202126131)
The complaint concerns the following issue: The council’s categorisation of the resident as an unreasonably persistent and vexatious customer.The council’s decision not to progress the resident’s complaint through its internal complaints process.
Guildford Borough Council (202123338)
The complaint concerns the landlord’s handling of reports of unacceptable behaviour made against the resident.
London Borough of Redbridge (202116033)
The complaint concerns:
Doncaster Metropolitan Borough Council (202010560)
The condition of the former property at the commencement of the tenancy and the landlord's handling of the subsequent repairs. The impact on the resident and her family’s health and wellbeing.
Dudley Metropolitan Borough Council (202102362)
The complaint is about the local authority’s decision not to grant the resident the right to buy.
London Borough of Redbridge (202115867)
The complaint concerns the resident’s reports of antisocial behaviour.
Royal Borough of Kensington and Chelsea (202015182)
The landlord’s response to damaged caused to the property following a leak.
London Borough of Hackney (202012859)
REPORT COMPLAINT 202012859 Hackney Council 16 August 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]
Charnwood Borough Council (202017121)
The complaint is about the Council’s handling of a Right to Buy (RTB) application; including its failure to disclose the Pre-Cast Reinforced Concrete (PRC) construction of the building in the early stage of the RTB process.
Broxtowe Borough Council (201913786)
The complaint concerns the Council’s handling of reports of repair required to the resident’s garage roof.
Swindon Borough Council (202009294)
The complaint is about the Council disposing of items it was storing for the resident.
Broxtowe Borough Council (202101020)
The resident is unhappy with the Council’s handling of a consultation process when reviewing independent living schemes in the area.
London Borough of Hackney (202010001)
The complaint is about the level of compensation offered by the landlord’s insurer in relation to the resident’s claim for property damage and loss of rental income following a leak from a neighbouring property.
Gateshead Metropolitan Borough Council (201808064)
The complaint concerns the council’s response to reports of disrepair, a bug infestation, a smell in the property and antisocial behaviour.
Wandsworth Council (202006209)
The complaint is about the landlord’s proposed decision to install a particular type of sprinkler system in sheltered accommodation in the borough.
Redditch Borough Council (202010803)
The resident is unhappy about delays to the completion of the Right To Buy process caused by a historical boundary error – resulting in extra costs to the resident.
Crawley Borough Council (202003168)
This complaint is about: The resident’s liability to pay costs relating to repairs to his porch roof, included in his 2018-2019 service charges. The standard of the works carried out to the resident’s porch roof under a major works programme in 2018-2019.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)