Clarion Housing Association Limited (202331225)
The complaint concerns the landlord's response to reports of leaks, damp and mould and its handling of associated repairs.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Futures Housing Group Limited (202308956)
The complaint is about the landlord’s response to the resident’s partner’s concerns about the conduct of its contractor.
Cognatum Estates Ltd (202302873)
The complaint is about the landlord's handling of the resident’s concerns about: The level of service charges. The administration of service charges.
London Borough of Barnet (202307049)
The resident’s complaint is about: The landlord’s handling of a request for CCTV made by the police. The landlord’s handling of antisocial behaviour (ASB) and alleged disability discrimination against the resident.
London & Quadrant Housing Trust (L&Q) (202224058)
This complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs in the property. Report of silica dust within the property. Concerns about the workmanship of previously completed repairs within the property.
Welwyn Hatfield Borough Council (202233915)
REPORT COMPLAINT 202233915 Welwyn Hatfield Borough Council 28 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London & Quadrant Housing Trust (L&Q) (202325715)
The complaint is about the landlord’s: Handling of the resident’s reports of a leak in the property and damp and mould. Staff conduct.
Paradigm Housing Group Limited (202302532)
The complaint is about the landlord’s response to concerns raised about the service charge.
Estuary Housing Association Limited (202308974)
The complaint is about the landlord’s response to the resident’s reports of: communal repairs in the carpark. damage to her car.
Waltham Forest Council (202406940)
The complaint is about the resident’s report that the landlord arranged a meeting of the local tenants and residents’ association (TRA) and did not offer a facility for residents to participate online.
Orbit Group Limited (202302635)
The complaint is about the landlord’s handling of floods at the property in 2022.
East Riding of Yorkshire Council (202308393)
The complaint is about the landlord’s response to the resident’s concerns about fire doors.
London & Quadrant Housing Trust (202232684)
The complaint is about the landlord’s handling of: The resident’s request for alterations to the access point and privacy of the balcony.
Aster Group Limited (202230046)
The complaint is about the landlord’s response to the resident’s request to remain in a decant property.
Dacorum Borough Council (202335702)
The complaint is about the landlord's handling of the resident's reports of damp and mould.
London & Quadrant Housing Trust (L&Q) (202230344)
The complaint is about the landlord’s handling of the resident’s reports of water ingress in the property.
LiveWest Homes Limited (202308250)
The complaint is about the landlord’s:
Peabody Trust (202305369)
The complaint is about:
Southern Housing (202304591)
The complaint is about the landlord’s handling of the service of a tort notice and attempted removal of the resident’s vehicle.
Salvation Army Housing Association (SAHA) (202300764)
The complaint is about the landlord’s handling of the resident’s concerns that her mail was being stolen from the communal letterbox by a neighbour.
London Borough of Redbridge (202230183)
The complaint is about the landlord's handling of issuing a notice to end the resident’s temporary accommodation.
Stonewater Limited (202206316)
The complaint is about the landlord’s handling of the resident’s report of service charge payments for garden maintenance not being conducted.
Peabody Trust (202209431)
This complaint is about the landlord's management of the sinking fund, in relation to its consideration of the impact of inflation on projected future works.
Clarion Housing Association Limited (202305546)
The complaint is about repairs to the roof and gutters, pest control, and the resident’s request for reimbursement of costs for works undertaken at the property.
Royal Borough of Kensington and Chelsea (202307978)
The complaint is about the landlord’s handling of the resident’s request for repairs to the gutters at the property.
Clarion Housing Association Limited (202221917)
The complaint is about: The level of compensation paid by the landlord in recognition of damage to personal belongings, and its handling of repairs in the property. The resident’s concerns about arrears on her rent account and her liability to pay these.
Westminster City Council (202109522)
The complaint is about the landlord’s refusal to replace the front door of the property.
Norwich City Council (202232323)
REPORT COMPLAINT 202232323 Norwich City Council 30 August 2024 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether […]
LiveWest Homes Limited (202322562)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Peabody Trust (202307638)
The complaint is about the landlord’s handling of various repairs, including a roof leak, window repairs and the gas supply to the property.
Town and Country Housing (202316220)
The complaint is about the landlord’s handling of costs associated with the resident’s permanent decant from her property.
Citizen Housing (202216026)
The complaint is about the landlords handling of the residents service charge account and the high level of service charge requested from her in August 2022.
Lambeth Council (202232225)
The complaint is about the landlord’s handling of the pre-action protocol and specifically not having given the resident notice of eviction.
Royal Borough Of Greenwich (202326191)
The complaint is about the landlord’s handling of the resident’s requests for rehousing and adaptations.
Peabody Trust (202121591)
The complaint is about the landlord’s handling of the: Administration of residents’ service charge accounts and its calculation of charges. Residents’ reports of leaks and heating repairs (across various properties in the building). Formal complaint.
Runnymede Borough Council (202204517)
This complaint is about the Council’s handling of disabled adaptations to the resident’s property.
Aspire Housing Limited (202323850)
The complaint is about the landlord’s handling of various repairs within the property.
London Borough of Hounslow (202230191)
This complaint is about the landlord’s handling of the resident’s reports of a leak into, and the subsequent damage to, his property.
Peabody Trust (202127649)
The complaint is about the landlord’s decision to calculate the premium for extending the lease using a property valuation it had obtained rather than one the resident had arranged.
Haringey London Borough Council (202231673)
The complaint is about the landlord’s response to the resident’s reports about: antisocial behaviour (ASB); repairs following a leak into her property.
Clarion Housing Association Limited (202414623)
The complaint is about the landlord’s response to the resident’s reports of damage caused to a window in 2021.
Sandwell Metropolitan Borough Council (202305551)
The resident’s complaint is about: The landlord’s decision not to reclassify her property as having two bedrooms rather than three; The landlord’s associated response to her request that it increase the priority banding it had awarded her application for rehousing.
Longhurst Group Limited (202315493)
The complaint is about the landlord’s response to the resident about: Its capping of the gas supply. Faulty extractor fans. Low toilet pressure. A broken external light.
Orbit Group Limited (202214357)
The resident’s complaint is about the landlord’s: Misrepresentation of the property before he purchased it; Increases to his service charge.
The Guinness Partnership Limited (202119305)
The complaint is about the landlord’s handling of the resident’s repayment of court fees.
MHS Homes Ltd (202305073)
REPORT COMPLAINT 202305073 MHS Homes Ltd 5 July 2024 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman […]
Camden Council (202229738)
The complaint is about the landlord’s response to the resident’s concerns about the ongoing refurbishment works to the property adjoining the resident’s home.
Sovereign Network Homes (Former Network Homes) (202308840)
The complaint is about the landlord’s response to the resident’s reports of disrepair including damp and mould.
One Vision Housing Limited (202205697)
The complaint is about the landlord’s handling of the resident’s Right to Acquire (RTA) application.
Clarion Housing Association Limited (202211388)
The complaint is about the landlord’s handling of the resident’s request for a rent reduction due to disrepair at the property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)