One Housing Group Limited (202203250)
This complaint is about the landlord’s handling of heating problems in the resident’s home.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Westminster City Council (202111805)
The complaint is about the landlord’s response to repairs to a leasehold property.
Newlon Housing Trust (202205679)
The complaint is about the accuracy of the landlord’s advertisement for the property that the resident bid on and subsequently moved into.
Peabody Trust (202117911)
The complaint is about: The landlord's handing of repairs to the leaking pipework in the bathroom, which caused damaged to the property. The condition of the new build when the residents’ purchased the property.
Abri Group Limited (202203225)
The complaint is about the landlord's actions following the death of the resident’s neighbour.
Notting Hill Genesis (202114098)
REPORT COMPLAINT 202114098 Notting Hill Genesis 27 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Peabody Trust (202119308)
This complaint concerns the landlord’s handling of the resident’s dispute of a parking fine.
Kingston upon Thames Council (202116748)
The complaint is about the Council’s handling of the resident’s reports concerning staff members who she considers did not treat her respectfully.
Thames Valley Housing Association Limited (202017426)
The complaint is about the delay in completing the renewal of the resident’s bathroom and kitchen.
Clarion Housing Association Limited (202205716)
REPORT COMPLAINT 202205716 Clarion Housing Association Limited 4 September 2022 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman […]
Birmingham City Council (202111917)
The complaint concerns the Council’s response to the resident’s reports of a leak from the shower causing a hole in the floor.
LiveWest Homes Limited (202202129)
The complaint concerns information about the ‘right to buy’ provided by the landlord when the property was let to the resident and their accepting the tenancy understanding that they had the ‘right to buy’ the property.
Tower Hamlets Homes (202205210)
The resident’s complaint is about major works carried out at the resident’s building, specifically: The landlord has failed to fulfil its obligations under Sections 19 and 20 of the Landlord Tenant Act. The scope of the repairs expended after work began and the landlord did not carry out further consultations. …
Thurrock Council (202116791)
REPORT COMPLAINT 202116791 Thurrock Council 16 August 2022 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]
Waltham Forest Council (202111795)
This complaint is about the Council’s response to the resident’s report of an incident of anti-social behaviour (ASB) on 9 October 2020.
Kirklees Council (202016387)
The complaint is regarding the landlord’s response to the resident’s: Concerns over damaged asbestos in the property. Request for compensation.
Freebridge Community Housing Limited (202123596)
The complaint is about the landlord’s response to the resident’s request to view its shareholder register and its response to their subsequent request for a copy of the shareholder register.
Sovereign Housing Association Limited (202011507)
The complaint is about the landlord’s handling of the resident’s reports of fumes entering his property.
Nottingham Community Housing Association Limited (202125023)
The complaint is about the landlord’s response to the resident’s reports about: Allegations made about him that led to the discharge of duty to provide temporary accommodation to him; Anti-social behaviour.
Lambeth Council (202007851)
The resident complains about the handling of their application for re-housing.
Hackney Council (202200110)
The complaint concerns the council’s assessment of the resident’s housing needs, and its bidding process for housing.
Melton Borough Council (202126131)
The complaint concerns the following issue: The council’s categorisation of the resident as an unreasonably persistent and vexatious customer.The council’s decision not to progress the resident’s complaint through its internal complaints process.
Hounslow Council (202009297)
The complaint is about the landlord’s handling of the resident’s requests for rehousing and adaptations.
Clarion Housing Association Limited (202008909)
The complaint relates to the landlord’s response to concerns raised about the service charges for 2019/2020.
Onward Homes Limited (202110847)
The complaint is about the landlord’s handling of the resident’s request to be rehoused for her medical conditions.
Thirteen Housing Group Limited (202111696)
The complaint is about the landlord’s handling of: complaints about the resident’s wife’s former property. the charges for the resident’s garage. the resident’s Subject Access Request.
Islington Council (202103136)
This complaint is about the landlord’s handling of kitchen repairs and pest proofing work to the resident’s property.
Derwent Housing Association Limited (202106364)
This complaint is about the service charge relating to drainage repairs.
Peabody Trust (202108708)
The complaint is about the landlord’s request to the complainant to remove the concrete he laid in the communal garden.
Camden Council (202109853)
The complaint is about the landlord’s response to the resident’s concerns about parking management on their estate.
Deptford Housing Co-operative Limited (202117025)
The complaint concerns the landlord’s response to comments made about the resident’s occupancy during a special general meeting.
Inclusion Housing Community Interest Company (202125009)
The complaint is about the resident’s request for the landlord to write off their rent arrears.
Karbon Homes Limited (202118373)
The complaint concerns whether the lease provides right of access over the garden.
Shepherds Bush Housing Association Limited (202103675)
The complaint concerns the landlord’s handling of repairs.
A2Dominion Homes Limited (201903686)
The complaint is about the condition of the property when it was let to the resident.
Clarion Housing Association Limited (202120354)
The complaint concerns the resident’s liability for rent following the end of the tenancy.
The Guinness Partnership Limited (202101375)
The complaint concerns damage caused to the resident’s car.
Sovereign Housing Association Limited (202115743)
The complaint concerns the resident’s belief that their former property was unsafe.
WATMOS Community Homes (202125332)
The complaint is about the resident’s liability to pay for the cost of electricity used by the landlord when repairing empty properties.
Barking and Dagenham Council (202113031)
The Council’s decision to extend a controlled parking scheme to include the area where the resident lives.
Guildford Borough Council (202123338)
The complaint concerns the landlord’s handling of reports of unacceptable behaviour made against the resident.
Birmingham City Council (202117808)
The complaint is about the landlord’s response to the residents request that it gift them their existing property.
Saxon Weald (202111536)
The resident is a leaseholder and owns a flat in a purpose built housing scheme. Their complaint concerns the following issues: The accuracy with which the property and scheme was presented during the sales process, and the accuracy of information provided when purchasing the property. The landlord’s refusal to buy …
Lambeth Council (202101806)
The complaint concerns the resident’s application to succeed their late father’s tenancy.
Anchor Hanover Group (202122869)
The complaint is about the landlord’s handling of the resident’s reports of damage to their possessions following a leak.
Clarion Housing Association Limited (201915800)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Birmingham City Council (202110459)
The complaint concerns rewiring works completed in January 2020.
Camden Council (201904469)
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance.
Camden Council (202118084)
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from pipes.
Southwark Council (201901217)
The complaint is about the landlord’s handling of: Repairs and the resident’s insurance claims for costs and damages to their property and contents following a leak.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)