Abri Group Limited (202317413)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about being recharged for a bathroom sink. Reports of damp and mould.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Bolton at Home Limited (202313535)
The complaint is about the landlord’s response to the resident’s reports that her kitchen extractor was not working effectively.
GreenSquareAccord Limited (202312962)
The complaint is about: The landlord’s response to the resident’s concerns about the administration of her rent account and the calculation of her monthly direct debit. The landlord’s handling of the associated complaints.
Home Group Limited (202309672)
The complaint is about the landlord’s handling of: Concerns raised about staff conduct. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202218346)
The complaint is about the landlord’s response to the resident about: A pest infestation. Works being done to the flat below without notice. His concerns that problems with the property cause him health issues.
Richmond Housing Partnership Limited (202307853)
The complaint is about the landlord’s handling of: The resident’s concerns about the water tanks and water quality. External redecoration of the block. The communal garden. The landlord’s complaint handling has also been considered.
Abri Group Limited (202309128)
The complaint is about the landlord’s response to the resident’s report of a broken fence.
Citizen Housing (202406779)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Home Group Limited (202308173)
REPORT COMPLAINT 202308173 Home Group Limited 19 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Metropolitan Thames Valley Housing (MTV) (202311771)
The complaint is about: The landlord's response to the resident's request for a refund of his service charge. The landlord's response to the resident’s report of faulty lighting in the communal areas of his block. The landlord's complaint handling.
Sovereign Network Homes (Former Network Homes) (202230265)
The complaint is about the landlord’s: Handling of the major works at the property. Calculation of the disruption payment offered to the resident in relation to his temporary move.
Cambridge City Council (202307393)
The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the garden. Associated formal complaint.
Clarion Housing Association Limited (202118676)
The complaint is about the landlord’s handling of the resident’s concerns regarding: Gas safety checks at the property. Payment of court fees in relation to an injunction for gas safety checks. The landlord’s mergers from 2016. The amount of rent charged. Queries relating to her tenancy agreement. Repair requests. Her …
Nottingham City Council (202315009)
The complaint is about the landlord’s response to the resident’s request for concrete in the garden to be re-laid.
The Community Housing Group Limited (202305538)
The resident’s complaint is about the landlord’s decision to warn him about what it considered to be unreasonable behaviour from him during a phone call.
The Extracare Charitable Trust (202346297)
The complaint is about the landlord’s response to the resident’s concerns about the security and facilities provided at his retirement village.
Royal Borough of Kensington and Chelsea (202319116)
The complaint is about the landlord’s response to the resident’s: Report of a water leak under the kitchen sink. Request to replace flooring in the kitchen.
Accent Housing Limited (202300518)
The complaint is about the landlord’s handling of the resident’s concerns about: His requests for a detailed breakdown of service charges. Charges for the replacement of a warden call system. Communal ground maintenance. Maintenance issues. Parking arrangements for residents.
Peabody Trust (202223158)
REPORT COMPLAINT 202223158 Peabody Trust 9 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Thirteen Housing Group Limited (202308820)
The complaint is about the landlord’s response to the resident’s reports of pests within the property.
Birmingham City Council (202230143)
The complaint is about the landlord’s handling of: The resident’s reports that the landlord’s actions resulted in a Data Protection Act (DPA) breach. The resident’s concerns about the landlord’s administration of their rental account.
Sanctuary Housing Association (202319144)
The complaint is about the landlord’s handling of: The resident’s reports of the neighbours feeding the birds. Measures to prevent birds sitting on the resident’s roof, causing excrement and damage. Delays in providing a copy of an Environmental Health report.
Clarion Housing Association Limited (202326870)
The complaint is about the landlord’s handling of the resident’s concerns about staff conduct during a telephone call.
London & Quadrant Housing Trust (202305784)
The complaint is about the landlord’s: Decision to issue a notice of seeking possession (NOSP). Handling of the associated complaint.
Magenta Living (202234363)
The complaint is about the landlord’s handling of the resident’s reports of odours.
Southern Housing (202345478)
The complaint is about the landlord’s response to the resident’s request to retain her CCTV security system.
Wandle Housing Association Limited (202311610)
The complaint is about the landlord's handling of: Repairs to the door entry system during and after a power cut. Concerns about fire safety and whether the landlord provided a service in return for the fire safety service charge.
Bolton at Home Limited (202321740)
The complaint is about: The landlord’s handling of the resident’s request to have their name removed from a tenancy. The resident’s priority for social housing.
Citizen Housing Group Limited (202338215)
This complaint is about the landlord’s handling of a gas leak at the property.
City of Doncaster Council (202308766)
The complaint is about how the landlord responded to the resident’s report about interference with his gas meter. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202338757)
The complaint is about the landlord’s handling of the resident’s: Concerns about the concierge not providing visitor access to the carpark. Associated formal complaint.
Southwark Council (202315999)
The complaint is about the landlord’s response to: the resident’s reports of repairs in the property. the resident’s request for adaptations to be made to the property.
Waltham Forest Council (202410478)
The complaint is about: The landlord’s response to the resident’s report that the communal door lock had been changed to one with a latch, which had led to residents latching the door open. The landlord’s handling of the associated complaints.
Connexus Homes Limited (202310904)
The resident’s complaint is about the landlord’s response to: The resident’s reports of noise nuisance from her neighbour (“N”). The resident’s request for a move. In 2022, the resident had made a number of reports about noise from her neighbour. She made an application to the Environmental Health team (EHO) …
Leeds City Council (202328244)
The complaint is about the landlord’s: Decision to demolish the resident’s block of flats. Handling of the resident’s concerns relating to the property’s energy performance certificate (EPC). Response to the resident’s report of poor staff conduct. Handling of the resident’s reports of noise nuisance at the property. Handling of the …
Peabody Trust (202324293)
The complaint is about: The landlord’s response to the resident’s request for cyclical decoration works. The landlord’s handling of the resident’s complaint.
A2Dominion Housing Group Limited (202311808)
The complaint is about the landlord’s handling of antisocial behaviour (ASB) reports made against the resident.
City of Westminster Council (202224975)
The complaint is about the landlord’s: response to the resident’s reports about: antisocial behaviour (ASB); repair issues following a leak; complaints handling.
Kingston upon Thames Council (202321048)
The complaint is about the landlord’s handling of: Strong cooking odours from the resident’s neighbour’s property. Smoking in the communal parts of the building.
Bromford Housing Group Limited (202308549)
The complaint is about the landlord’s response to the resident’s request for compensation for: Additional heating costs due to a lack of insulation to the top bedroom. Potential health and safety risks due to a lack of fire-stopping. The reported disruption caused to the resident’s household during the insulation remedial …
Leeds City Council (202335122)
The resident’s complaint is about the landlord’s handling of: Reports of repairs needed to the communal drainage. Requests for reimbursement of costs.
London & Quadrant Housing Trust (L&Q) (202227632)
The complaint is about the landlord providing incorrect information about the length of the lease of the resident’s property.
London & Quadrant Housing Trust (L&Q) (202301182)
The complaint is about the landlord’s response to the resident’s enquiries about the estimated service charges for the period 2023 to 2024. This Service has also considered the landlord’s handling of the complaint.
Torus62 Limited (202309093)
The complaint is about the landlord's handling of the resident's request to: Unblock drain and gutters. Maintain and clean the roof. Replace an outside light at the property. Install a back gate. Maintain an alleyway directly behind his property.
Leeds Jewish Housing Association Limited (202337294)
The complaint is about the landlord’s handling of the resident’s: Pursuance of monies due to him under a court order. Concerns about a standing order on the rent account.
Places for People Group Limited (202216023)
The complaint is about: The landlord’s response to reports of leaks, damp, and mould. The landlord’s response to reports of pests in the property.
Portsmouth City Council (202346800)
The complaint is about the landlord’s: handling of renovation works to the property. response to reports of damp and mould in the property.
Leeds City Council (202304762)
The complaint is about the landlord’s decision to charge the resident rent for a new tenancy during the period the property was uninhabitable although: Adaptations were not complete. It had no hot water or gas supply or gas safety certificate.
London & Quadrant Housing Trust (L&Q) (202221860)
The complaint is about the landlord’s: Handling of repairs to the loft area following a roof leak. Decision not to repair or replace the worn roofing felt.
London & Quadrant Housing Trust (L&Q) (202314930)
The complaint is about the landlord’s handling of reports of: damp and mould following the completion of repairs. an overflowing rain pipe. The Ombudsman has also looked at the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)