Stonewater Limited (201903301)
The resident complains about:
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Brentwood Borough Council (202002909)
The complaint is about the landlord’s response to the resident’s application for disability adaptations to her property.
Stoke-on-Trent City Council (202003436)
The complaint is about the landlord’s response to the resident’s reports of boundary issues between the resident’s and her neighbour’s properties.
Catalyst Housing Limited (202005511)
The complaint is about the landlord’s response to the resident’s request to be reimbursed for personal possessions which were damaged following a burst pipe at the property.
Lambeth Council (201912623)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour by a neighbour.
Lambeth Council (201915129)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour by his neighbour.
Network Homes Limited (201916173)
The complaint is about the landlord’s: response to the resident’s reports about damage to the bin storeroom shutter; response to the resident’s reports about rats in the building; response to the resident’s reports about antisocial behaviour (ASB) from his neighbours; complaints handling, including its decision not to open multiple complaints …
Ongo Homes Limited (202004563)
The complaint concerns the landlord’s responses to the resident’s reports of leaks from the building’s roof.
Vivid Housing Limited (201915956)
The complaint refers to:
Westminster City Council (201815568)
The complaint is about the landlord’s response to the resident’s reports about the cost and efficiency of the heating system within the property.
Clarion Housing Association Limited (201915302)
The complaint is about: The landlord’s response to resident’s reports of noise and heating issues; the landlord’s response to the resident’s request for compensation, following his reports about the condition of the second property and his termination of the tenancy.
Hounslow Council (201911783)
The complaint is regarding: The landlord’s handling of the resident’s application under its mutual exchange process Its decision not to allow the mutual exchange to proceed, following the exchange partner of the other property passing away.
Anchor Hanover Group (202003188)
The complaint concerns the landlord’s decision not to award the resident priority status on its rehousing waiting list.
East End Homes Limited (202005303)
The complaint concerns: Information provided by the landlord about the electric meter of the property. The landlord’s handling of an electric bill for the void period. The landlord’s complaints handling.
London & Quadrant H T (201909582)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (‘ASB’) from her neighbour.
Places for People Group Limited (202004070)
This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) from his neighbour.
Anchor Hanover Group (202005751)
The complaint is about the landlord’s response to the resident’s reports regarding: the general public using pathways on the resident’s estate.
Eastlight Community Homes (202000056)
The complaint is about the landlord’s response to the resident’s concerns about the deterioration of the garden at the property.
Home Group Limited (201714878)
The resident complains about: How the landlord handled the sale of a shared ownership lease, including the time taken and communication in relation to the sale of the property and information given to prospective buyers about the valuation. The relevance of improvements that had been made to the property in …
London & Quadrant Housing Trust (202004540)
This complaint is about: The landlord’s response to the resident’s concerns about its handling of her personal data in relation to a GP letter. The landlord’s response to the resident’s concerns regarding a verbal warning she received from the Police about an ASB incident in August 2019 involving her neighbour. …
Notting Hill Genesis (202000089)
The complaint is about the landlord’s response to: The resident’s reports of decant works not being resolved when she returned to her property. The resident’s claim for £4000 for emotional distress, the inconvenience and the implications of the mould on her health. The resident’s concerns about an unknown person gaining …
Home Group Limited (201904587)
The resident complains about: the landlord's communication and explanation in relation to an adjustment to the water charges on her rent account; how the landlord handled an overcharge it identified on her rent account from 2017/18 and its explanation relating to this; and how the landlord handled her formal complaint.
Optivo (201913685)
The complaint is about the landlord’s handling of repairs to a heating system.
Sovereign Housing Association Limited (201913564)
The complaint is about the landlord’s response to the resident’s: concerns about the gradient of his garden and the need for it to be levelled; request for a reimbursement of flooring costs;
Octavia Housing (202004061)
The complaint is about the landlord’s response to the residents’ reports about: The landlord’s response to the resident’s request to repair the shower rail and the operative’s behaviour. The landlord’s complaint handling.
Swindon Borough Council (201916176)
The complaint is about the landlord’s response to the resident’s request for succession of her late mother’s tenancy.
Warwickshire Rural Housing Association Limited (201913223)
The complaints are about the landlord’s: Response to reports that the boiler at the property was not working. Decision not to reimburse the resident for costs they incurred staying at a hotel whilst the boiler was not working.
Karbon Homes Limited (201910780)
The tenant has complained: About the number of bins provided. About how the landlord responded to their concerns about the management of satellite dishes on the building. That the landlord has not replaced the patio doors. About the handling of the bathroom upgrade. About the landlord’s response to reports of …
Torus62 Limited (201913625)
The complaint is about how the landlord responded to the resident’s concerns about the security of the fencing at his property.
New Charter Housing (South) Ltd (201911761)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The resident is represented by her partner in relation to this complaint. For the sake of clarity and brevity, both the resident and the representative are referred to jointly in this report as ‘the resident’.
Paradigm Housing Group Limited (201916010)
The complaint is about the landlord’s: Response to and handling of the resident’s anti-social behaviour (ASB) allegations Response to the resident’s request for a management transfer due to ASB Complaint handling
Southampton City Council (201913487)
The complaint is about the way the landlord dealt with the resident’s: report of a leak in his property in 2018. request for compensation for the 2018 leak. associated complaint.
Kingston upon Thames Council (201914479)
The resident complains about the landlord’s response to her concerns about the fire exit door at the property.
Midland Heart Limited (202002902)
REPORT COMPLAINT 202002902 Midland Heart Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Stockport Homes Limited (202002678)
The complaint is about the landlord’s response to: The resident’s request for reimbursement of costs for property improvements at his previous property. The resident’s reports about external works to the property. The resident’s reports about staff conduct.
Kingston upon Thames Council (202000332)
The complaint is about: The landlord’s decision to appoint her current single point of contact (SPOC) and the poor service she has received from him. The landlord’s handling of works to the resident’s kitchen cupboard to widen a hole to allow a smart meter to be installed. The landlord’s complaints …
London Borough of Hackney (202001866)
The complaint is about the landlord’s response to a report of vandalism of the resident’s vehicle and her subsequent request for a garage.
Midland Heart Limited (201913078)
The complaint is about the landlord’s handling of reports of a lack of hot water.
Places for People Homes Limited (202003224)
The complaint is about the landlord’s responses to the resident’s reports of: outstanding repairs to his property a raised manhole to the rear of his property rubbish that he says should have been collected from the outbuilding attached to the property, prior to his moving in
Housing Solutions (201817213)
This complaint is about the landlord’s responses to the resident’s enquiries about which party was responsible for servicing the gas boiler in the shared ownership property that she purchased.
Longhurst Group Limited (202000333)
The complaint is about the landlord’s handling of the resident’s reports of problems with the installation of a new boiler.
Aster Group Limited (202000764)
REPORT COMPLAINT 202000764 Aster Group Limited 3 December 2020 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)