Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202330792 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 28 November 2025 Background The resident is a shared-ownership leaseholder of a 1 bed ground floor flat. […]
Decision Case ID 202412013 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives with her adult daughter. The landlord’s records […]
Decision Case ID 202332171 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident is a tenant of the landlord. In August 2023, the […]
Decision Case ID 202506546 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a bedsit flat within a block of flats. […]
Decision Case ID 202334372 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 13 November 2025 Background The resident owns a 30% share in the property […]
Decision Case ID 202344099 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom second floor flat. A neighbour living […]
Decision Case ID 202331254 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 07 November 2025 Background The resident moved into the property, a 2-bedroom first-floor flat, […]
Decision Case ID 202334980 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom flat on the […]
Decision Case ID 202341595 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 October 2025 Background The resident lives in a first floor flat in […]
Decision Case ID 202417742 Decision type Investigation Landlord Square Building Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident is a tenant of the landlord which is […]
REPORT COMPLAINT 202447629 Peabody Trust 2 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and her concerns about the information provided about the noise level before purchasing the property. The landlord’s handling of the complaint has also been considered.
The complaint is about the landlord’s handling of the resident’s: Door repairs. Reimbursement request for heating costs. Complaint.
The landlord’s response to the resident’s concerns that he should have access to electricity from the building’s solar panels. We have also considered the landlord’s complaint handling.
The complaint was about: The landlord’s response to the resident’s concerns about the landlord’s communication regarding a fire safety inspection. The landlord’s complaint handling.
The resident’s complaint is about the landlord’s decision not to reimburse her for: Heating costs. Damaged belongings.
The complaint is about the landlord’s handling of: Window repairs. The associated complaint.
The resident’s complaint is about the landlord’s handling of: Reports of a leak. The associated complaint.
The complaint is about the landlord’s handling of fence repairs and associated costs.
The complaint is about the landlord’s handling of the resident’s request for a cat flap in his door.
The complaint is about the landlord’s handling of the resident’s concerns about: Staff conduct, communication, policies, culture and services, management of her tenancy agreement, and her vulnerabilities. Complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns about communal heating charges.
The complaint is about the landlord’s handling of the resident’s reports about the lights in the property.
The complaint is about the landlord’s handling of parking allocation at the development.
The complaint is about the landlord’s handling of the resident’s concerns about: Boiler repair works in the neighbouring property. The installation of lino flooring in the neighbouring property. Conduct by the contractors.
The complaint is about the landlord’s response to the resident’s: Reports of repairs to the lift and associated service charges. Reports of repairs to the intercom system and associated service charges. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damaged flooring, damp, and mould in the property. Associated formal complaint.
The complaint is about the landlord’s handling of the resident’s requests for it to: replace the front and back doors. upgrade the heating system.
The complaint is about the landlord's handling of a repair to the resident’s paving stones and patio.
This complaint is about the landlord’s handling of: The resident’s repair requests relating to the doors, heating system and toilets in the property. The resident’s request for a move on medical grounds. The associated complaint.
The complaint is about the landlord’s handling of: Reports of damp, mould, water ingress, and its handling of the associated repairs. Boundary changes in the communal garden. Reports of antisocial behaviour.
The complaint is about: the level of service charges. the landlord’s management of the resident’s rent account.
The resident’s complaint is about the landlord’s handling of gas leaks to her boiler.
The complaint was about: The landlord’s response to the resident’s concerns about the quality of fire safety works, its contractors and her request that the landlord pay for the fire safety works. The consultation for and the costs of fire safety works.
The resident’s complaint is about the conduct of a staff member while handling an antisocial behaviour (ASB) case.
The complaint is about: The landlord’s decision to nominate a staff member as a point of contact and the resident’s concerns about how that member of staff managed communication. The landlord’s complaint handling.
The complaint is about the landlord’s handling of: The removal of the resident’s vehicle. The associated complaint.
The complaint is about the landlord’s handling of the resident’s concerns regarding the removal of ivy and fencing work.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |