Bromford Housing Group Limited (202201378)
The complaint is about the landlord’s response to the resident about: its handling of her ASB reports. its decision to extend the introductory tenancy.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Incommunities Limited (202128086)
The complaint is about the landlord’s response to the resident’s concerns that: She has been overcharged rent. She has been charged grounds maintenance for services not received. Her signature was forged on her tenancy agreements.
Charnwood Borough Council (202215660)
The complaint is about the landlord’s handling of the resident’s decision to terminate his tenancy due to concerns about antisocial behaviour (ASB) and damp and mould at the property.
Southern Housing Group Limited (202218710)
The complaint is about the landlord’s handling of the resident’s request to end his joint tenancy and be transferred to alternative accommodation.
Royal Borough of Kensington and Chelsea (202217632)
The complaint concerns the resident’s requests for the landlord to: Remove shelving from the property and replace it with a built-in wardrobe. Amend the postcode on the tenancy agreement.
Lambeth Council (202112413)
The complaint is about the landlord’s handling of the resident’s succession to his late mother’s tenancy.
Yorkshire Housing Limited (202207417)
This complaint is about the landlord’s handling of a rent payment at the start of the tenancy.
Beyond Housing Limited (202211920)
The complaint is about: the resident’s reports of being offered an unsuitable property, including the assessment carried out by the occupational therapist; the resident’s concerns about her housing register banding; the resident’s request for a refund of her rent and other charges stipulated under the tenancy agreement for the duration …
Midland Heart Limited (202120766)
The complaint is about: The resident’s husband being added to the tenancy agreement. The landlord’s handling of the associated complaint.
Torus62 Limited (202207353)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s decision to issue the resident a tenancy warning.
The Guinness Partnership Limited (202108495)
The complaint is about the landlord: Failing to advise the resident that he was signing a tenancy agreement. Failing to inform the resident of anti-social behaviour at the property.
Southwark Council (202128252)
The complaint is about the landlord's decision to refuse the resident’s request for his daughter to be added to the tenancy agreement.
Salix Homes Limited (202214658)
The complaint is about the landlord’s decision not to allow the resident to continue living in the property upon succeeding the tenancy.
Sandwell Metropolitan Borough Council (202211526)
The complaint is regarding the landlord’s handling of the resident’s: Concerns about a change to its tenancy conditions, specifically related to age of tenants and visitor restrictions. Concerns about anti-social behaviour.
Haringey London Borough Council (202127394)
The complaint is about the landlord’s handling of the resident’s application to succeed the tenancy of their late father.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)