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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "secure" × Outcome: No_Maladministration ×

Showing 50 of 16,595 decisions matching "secure"

Decisions

Most recent first

21 May 2026 No Maladministration London Borough of Islington (202448147) Case 202448147 · ASB/Abuse/Nuisance Decision Case ID 202448147 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 27 Mar 2026 No Maladministration London Borough of Enfield (202402399) Case 202402399 · ASB/Abuse/Nuisance Decision Case ID 202402399 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO … 6 Mar 2026 No Maladministration Bristol City Council (202402691) Case 202402691 · Local Authority / ALMO or TMO Decision Case ID 202402691 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority Occupancy Secure Tenancy Date 6 … 6 Mar 2026 No Maladministration Sheffield City Council (202438617) Case 202438617 · Local Authority / ALMO or TMO Decision Case ID 202438617 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority / ALMO or TMO Occupancy … 27 Feb 2026 No Maladministration London & Quadrant Housing Trust (202301975) Case 202301975 · Managing Relations Decision Case ID 202301975 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 27 Feb 2026 No Maladministration North Kesteven District Council (202329232) Case 202329232 · Local Authority / ALMO or TMO Decision Case ID 202329232 Decision type Investigation Landlord North Kesteven District Council Landlord type Local Authority / ALMO or TMO … 26 Feb 2026 No Maladministration Winchester City Council (202333164) Case 202333164 · Local Authority / ALMO or TMO Decision Case ID 202333164 Decision type Investigation Landlord Winchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 24 Feb 2026 No Maladministration London Borough of Hillingdon (202402273) Case 202402273 · Local Authority / ALMO or TMO Decision Case ID 202402273 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO … 6 Feb 2026 No Maladministration Nottingham City Council (202322833) Case 202322833 · Responsive repairs/activity Decision Case ID 202322833 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 06 … 4 Feb 2026 No Maladministration Estuary Housing Association Limited (202341673) Case 202341673 · Managing Relations Decision Case ID 202341673 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 4 Feb 2026 No Maladministration Hyde Housing Association Limited (202415846) Case 202415846 · Health and Safety (inc. building safety) Decision Case ID 202415846 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 30 Jan 2026 No Maladministration City of Doncaster Council (202519515) Case 202519515 · Local Authority / ALMO or TMO Decision Case ID 202519515 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 No Maladministration London Borough of Hackney (202410034) Case 202410034 · Local Authority / ALMO or TMO Decision Case ID 202410034 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 No Maladministration Medway Council (202423533) Case 202423533 · Local Authority / ALMO or TMO Decision Case ID 202423533 Decision type Investigation Landlord Medway Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 29 Jan 2026 No Maladministration Torus62 Limited (202417538) Case 202417538 · Managing Relations Decision Case ID 202417538 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 January … 28 Jan 2026 No Maladministration Royal Borough of Kensington and Chelsea (202436269) Case 202436269 · Local Authority / ALMO or TMO Decision Case ID 202436269 Decision type Investigation Landlord Royal Borough of Kensington and Chelsea Landlord type Local Authority / ALMO … 23 Jan 2026 No Maladministration Barnsley Metropolitan Borough Council (202431978) Case 202431978 · Local Authority / ALMO or TMO Decision Case ID 202431978 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 22 Jan 2026 No Maladministration Cornwall Housing Limited (202520036) Case 202520036 · Managing Relations Decision Case ID 202520036 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy … 21 Jan 2026 No Maladministration City of Wolverhampton Council (202519732) Case 202519732 · Local Authority / ALMO or TMO Decision Case ID 202519732 Decision type Investigation Landlord City of Wolverhampton Council Landlord type Local Authority / ALMO or TMO … 20 Jan 2026 No Maladministration Brighton and Hove City Council (202407907) Case 202407907 · Local Authority / ALMO or TMO Decision Case ID 202407907 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or … 16 Jan 2026 No Maladministration Exeter City Council (202513791) Case 202513791 · Local Authority / ALMO or TMO Decision Case ID 202513791 Decision type Investigation Landlord Exeter City Council Landlord type Local Authority / ALMO or TMO Occupancy … 9 Jan 2026 No Maladministration Nottingham City Council (202343452) Case 202343452 · Local Authority / ALMO or TMO Decision Case ID 202343452 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 9 … 6 Jan 2026 No Maladministration London Borough of Islington (202345628) Case 202345628 · Local Authority / ALMO or TMO Decision Case ID 202345628 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 24 Dec 2025 No Maladministration Mid Devon District Council (202431865) Case 202431865 · Local Authority / ALMO or TMO Decision Case ID 202431865 Decision type Investigation Landlord Mid Devon District Council Landlord type Local Authority / ALMO or TMO … 22 Dec 2025 No Maladministration Norwich City Council (202515338) Case 202515338 · Local Authority / ALMO or TMO Decision Case ID 202515338 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 19 Dec 2025 No Maladministration A2Dominion Housing Group Limited (202328230) Case 202328230 · Estate Management Decision Case ID 202328230 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 18 Dec 2025 No Maladministration Leeds City Council (202324679) Case 202324679 · Local Authority / ALMO or TMO Decision Case ID 202324679 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 18 … 10 Dec 2025 No Maladministration Gateway Housing Association Limited (202407368) Case 202407368 · Managing Relations Decision Case ID 202407368 Decision type Investigation Landlord Gateway Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 5 Dec 2025 No Maladministration City of Westminster Council (202452017) Case 202452017 · Local Authority / ALMO or TMO Decision Case ID 202452017 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO … 3 Dec 2025 No Maladministration GreenSquareAccord Limited (202509140) Case 202509140 · Managing Relations Decision Case ID 202509140 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 3 December … 25 Nov 2025 No Maladministration City of Westminster Council (202424032) Case 202424032 · Local Authority / ALMO or TMO Decision Case ID 202424032 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO … 24 Nov 2025 No Maladministration Barnsley Metropolitan Borough Council (202437364) Case 202437364 · Local Authority / ALMO or TMO Decision Case ID 202437364 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 21 Nov 2025 No Maladministration Kirklees Metropolitan Borough Council (202400569) Case 202400569 · Local Authority / ALMO or TMO Decision Case ID 202400569 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 21 Nov 2025 No Maladministration Sheffield City Council (202402357) Case 202402357 · Managing Relations Decision Case ID 202402357 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Nov 2025 No Maladministration Manchester City Council (202402012) Case 202402012 · ASB/Abuse/Nuisance Decision Case ID 202402012 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 14 Nov 2025 No Maladministration Colchester City Council (202445527) Case 202445527 · Local Authority / ALMO or TMO Decision Case ID 202445527 Decision type Investigation Landlord Colchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 14 Nov 2025 No Maladministration Sovereign Network Group (202430266) Case 202430266 · Estate Management Decision Case ID 202430266 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure tenancy Date 14 … 12 Nov 2025 No Maladministration Aster Group Limited (202428820) Case 202428820 · Managing Relations Decision Case ID 202428820 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 11 … 12 Nov 2025 No Maladministration Nottingham City Council (202322483) Case 202322483 · Local Authority / ALMO or TMO Decision Case ID 202322483 Decision type Investigation Landlord Nottingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 12 … 11 Nov 2025 No Maladministration Royal Borough Of Greenwich (202329908) Case 202329908 · Local Authority / ALMO or TMO Decision Case ID 202329908 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 7 Nov 2025 No Maladministration Thurrock Council (202336412) Case 202336412 · Local Authority / ALMO or TMO Decision Case ID 202336412 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 31 Oct 2025 No Maladministration London Borough of Newham (202445140) Case 202445140 · Managing Relations Decision Case ID 202445140 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 31 Oct 2025 No Maladministration Newcastle City Council (202409589) Case 202409589 · Local Authority / ALMO or TMO Decision Case ID 202409589 Decision type Investigation Landlord Newcastle City Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Oct 2025 No Maladministration The Guinness Partnership Limited (202334735) Case 202334735 · Financial Decision Case ID 202334735 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 27 Oct 2025 No Maladministration Teign Housing (202412074) Case 202412074 · Managing Relations Decision Case ID 202412074 Decision type Investigation Landlord Teign Housing Landlord type Housing Association Occupancy Secure Tenancy Date 27 October … 23 Oct 2025 No Maladministration London Borough of Tower Hamlets (202427695) Case 202427695 · Local Authority / ALMO or TMO Decision Case ID 202427695 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 22 Oct 2025 No Maladministration Stonewater Limited (202504495) Case 202504495 · Financial Decision Case ID 202504495 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Secure Tenancy Date 22 October … 21 Oct 2025 No Maladministration East Midlands Housing Group Limited (202505716) Case 202505716 · Managing Relations Decision Case ID 202505716 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy … 29 Aug 2025 No Maladministration London Borough of Hounslow (202417650) Case 202417650 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of an unsecure communal gate and its request to remove the resident’s … 24 Feb 2025 No Maladministration Citizen Housing (202316101) Case 202316101 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s concerns regarding a leak affecting the communal area and the …