Abri Group Limited (202317413)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about being recharged for a bathroom sink. Reports of damp and mould.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Home Group Limited (202309672)
The complaint is about the landlord’s handling of: Concerns raised about staff conduct. The associated complaint.
Abri Group Limited (202309128)
The complaint is about the landlord’s response to the resident’s report of a broken fence.
Home Group Limited (202308173)
REPORT COMPLAINT 202308173 Home Group Limited 19 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The Community Housing Group Limited (202305538)
The resident’s complaint is about the landlord’s decision to warn him about what it considered to be unreasonable behaviour from him during a phone call.
Thirteen Housing Group Limited (202308820)
The complaint is about the landlord’s response to the resident’s reports of pests within the property.
Citizen Housing Group Limited (202338215)
This complaint is about the landlord’s handling of a gas leak at the property.
A2Dominion Housing Group Limited (202311808)
The complaint is about the landlord’s handling of antisocial behaviour (ASB) reports made against the resident.
Bromford Housing Group Limited (202308549)
The complaint is about the landlord’s response to the resident’s request for compensation for: Additional heating costs due to a lack of insulation to the top bedroom. Potential health and safety risks due to a lack of fire-stopping. The reported disruption caused to the resident’s household during the insulation remedial …
Places for People Group Limited (202216023)
The complaint is about: The landlord’s response to reports of leaks, damp, and mould. The landlord’s response to reports of pests in the property.
Aster Group Limited (202304972)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Associated formal complaint.
Jigsaw Homes Group Limited (202315640)
The complaint is about the landlord’s handling of the resident’s reports about an ongoing rat infestation.
Jigsaw Homes Group Limited (202336579)
The complaint is about the landlord’s handling of the resident’s reports about an ongoing rat infestation.
Orbit Group Limited (202227519)
The complaint is about the landlord’s response to the applicant’s concerns about its handling of its sales process. This Service has also considered the landlord’s handling of the complaint.
Home Group Limited (202222257)
The complaint is about the landlord’s: Handling of a leak from the resident’s radiator. Decision not to replace the resident’s carpet. Complaint handling.
Acis Group Limited (202229209)
The complaint is about the landlord’s response to the resident’s reports about anti social behaviour (ASB) from neighbours.
Flagship Housing Group Limited (202310430)
The complaint is about the landlord’s response to the resident’s reports of toxic fumes in the property.
Mosscare St. Vincent’s Housing Group Limited (202306383)
The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the resident’s reports of inconsiderate parking. the associated complaint.
The Riverside Group Limited (202300145)
The complaint is about the landlord’s consultation with the resident relating to: A change in service delivery partner. Cyclical external painting works.
Flagship Housing Group Limited (202233885)
The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) from her neighbour.
Gentoo Group Limited (202307173)
The complaint is about the landlord’s response to the resident’s reported concerns about his new kitchen flooring.
One Housing Group Limited (202307155)
The complaint is about the landlord’s handling of the resident’s concerns regarding: Staff conduct. Emergency repairs and the process to report emergencies. The associated complaint.
Places for People Group Limited (202300170)
The resident’s complaint is about how the landlord has handled its offer of independent mediation. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202301098)
The complaint is about the landlord’s response to the resident’s concerns about the maintenance and servicing of the ventilation unit in her property.
One Housing Group Limited (202304913)
REPORT COMPLAINT 202304913 One Housing Group Limited 31 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Walsall Housing Group Limited (202224302)
The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB).
Platform Housing Group Limited (202310458)
The complaint is about the landlord’s handling of the resident’s: Concerns about the communal heating charges. Associated formal complaint.
The Riverside Group Limited (202305725)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.
Orbit Group Limited (202212706)
The complaint is about the landlord’s handling of: The refurbishment of the kitchen and bathroom. The resident’s reports of various repairs, including the rear garden fencing, decking and a roof leak. The resident’s concerns about the conduct of the landlord’s contractors. The associated complaints.
Anchor Hanover Group (202231153)
The complaint is about the landlord’s response to concerns about the standard of service provided by the location and area manager.
Anchor Hanover Group (202210360)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour. Complaint handling.
Longhurst Group Limited (202302371)
The complaint is about the landlord’s handling of the resident’s request for permission to install a driveway at her property.
Your Housing Group Limited (202303695)
The complaint is about the landlord’s decision to replace an extractor fan in the resident’s bathroom.
Paradigm Housing Group Limited (202225343)
The complaint is about the landlord’s handling of: the leak from the flat above and the damage it caused to the resident’s home. the associated complaint.
Jigsaw Homes Group Limited (202218543)
The complaint is around: The condition of the property when the resident moved in. The landlord’s handling of the resident’s complaint.
The Riverside Group Limited (202306137)
The complaint is about the landlord’s decision not to upgrade the resident’s bathroom ceiling following installation of a ground level shower and wet room.
Longhurst Group Limited (202227002)
The complaint is about: The landlord’s handling of a toilet leak and a request for a deep clean. The landlord’s handling of various repairs. The Ombudsman has also considered: The landlord’s record keeping. Complaint handling.
Thirteen Housing Group Limited (202225861)
The complaint is about the landlord’s handling of reports about staff conduct.
Walsall Housing Group Limited (202205983)
The complaint is about the landlord’s handling of: The resident’s reports of issues with the water supply. Remedial works following excavation of the resident’s yard.
Walsall Housing Group Limited (202216614)
REPORT COMPLAINT 202216614 Walsall Housing Group Limited 14 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Paradigm Housing Group Limited (202217725)
The complaint is about:
Gentoo Group Limited (202219465)
The complaint is about the landlord’s handling of: the resident’s succession requests following reports of antisocial behaviour (ASB) at their property. the resident's concerns about staff conduct, when discussing their mental health.
Walsall Housing Group Limited (202212693)
The complaint is about the landlord’s response to the resident’s: Report of a leak; Complaint. The resident has also complained about the outcome of her insurance claim.
Aster Group Limited (202210579)
The complaint is about the landlord’s handling of the boiler and thermostat.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)