Bromford Housing Group Limited (202201378)
The complaint is about the landlord’s response to the resident about: its handling of her ASB reports. its decision to extend the introductory tenancy.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Platform Housing Group Limited (202203707)
The complaint is about the landlord’s handling of the resident’s: Request for reimbursement of her service charge. Concerns regarding gas safety at the property. Snagging reports.
Aster Group Limited (202210364)
The complaint is about the landlords handling of the resident’s reports of antisocial behaviour (ASB).
East Midlands Housing Group Limited (202207355)
The complaint is about the landlord’s response to the resident’s privacy concerns and his request that it increase the height of the boundary fence.
One Housing Group Limited (202201852)
This complaint is about: The landlord’s handling of damp and mould problems in parts of the resident’s home. The landlord’s contractors not taking covid precautions.
Flagship Housing Group Limited (202207340)
The complaint is about the landlord’s handling of the resident’s request for better communal lighting and the current communal door to be replaced by a metal door and a fob entry system. This Service will also look at the landlord’s complaint handling.
Wythenshawe Community Housing Group (2) Limited (202117043)
The complaint is about the landlord’s handling of the resident’s rent account.
Southern Housing Group Limited (202224867)
The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB) and her requests to be rehoused.
Thirteen Housing Group Limited (202216797)
The complaint is about the landlord’s response to the resident’s concerns about staff conduct.
The Riverside Group Limited (202214157)
The complaint is about the landlord’s handling of repairs to the resident’s kitchen following a leak.
Southern Housing Group Limited (202218710)
The complaint is about the landlord’s handling of the resident’s request to end his joint tenancy and be transferred to alternative accommodation.
Abri Group Limited (202120406)
The complaint is about: The landlord’s handling of the resident’s reports of racial harassment. The landlord’s response to the resident’s reports of discrimination in its handling of racial harassment. The landlord’s response to the resident’s request for CCTV to be installed in the area. The landlord’s handling of reported repairs …
Wythenshawe Community Housing Group Limited (202210636)
The complaint is about the landlord’s handling of the resident’s housing application.
Home Group Limited (202126025)
The complaint is about the representative’s concerns regarding the sales process of his late mother’s property.
The Riverside Group Limited (202220692)
The complaint is about the landlord’s decision to not replace a window at the resident’s property following his reports of this resulting in mould.
Anchor Hanover Group (202110135)
The complaint is about the landlord’s response to the resident about a sinking fund service charge increase.
Longhurst Group Limited (202103507)
The complaint is about the landlord’s: Response to the resident’s request to buy a 25% share of a shared ownership property. Complaint handling.
Platform Housing Group Limited (202213692)
This complaint is about the landlord’s handling of the resident’s request for a management move. the resident’s previous management transfer. the associated complaint.
Abri Group Limited (202117971)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, hate crime and breach of covid-19 restrictions.
Home Group Limited (202128010)
The complaint is about the landlord’s handling of the resident’s: reports that it has charged for services it has not provided; requests for a refund of service charges, and; associated complaint.
Orbit Group Limited (202108657)
The complaint is about the landlord’s: Response to the resident’s concerns about the heating at the property. Response to the resident’s concerns about its independent living team. Complaint handling.
Platform Housing Group Limited (202208814)
The complaint is about the landlord’s response to the resident’s concerns about the location of her parking space and a garage.
Acis Group Limited (202009656)
The complaint is about: the landlord’s handling of the resident’s reports of ASB from neighbouring properties, and; an email sent to the resident not intended for her which the resident felt was derogatory .
Futures Housing Group Limited (202112973)
This complaint is about the landlord’s handling of: Repairs to the intercom system. Repairs to a kitchen tap. The resident’s complaints about external works.
Southern Housing Group Limited (202126214)
The resident complains about the landlord’s handling of anti-social behaviour reports made about her, including its decision to issue her with a warning letter.
Thirteen Housing Group Limited (202213991)
The complaint is about the landlord’s handling of the resident’s request: To repair a broken window in the outbuilding; and To set up a direct debit for his rent payments.
Abri Group Limited (202117957)
The complaint is about the landlord’s handling of the resident’s: Request for the landlord to carry out works to her garden. Reports of anti-social behaviour.
Home Group Limited (202211370)
The complaint is about the landlord’s handling of the resident’s reports of disrepair to her kitchen, and her subsequent request for a kitchen replacement.
Paradigm Housing Group Limited (202211712)
The complaint is about the landlord’s response to the resident’s concerns about: the level of service charge for ground maintenance; the standards of ground maintenance.
Flagship Housing Group Limited (202123819)
The complaint is about the landlord’s response to the residents reports of body lice being brought into the close by the Estates Officer.
The Riverside Group Limited (202209085)
The complaint is about:
Settle Group (202212167)
The complaint is about the landlord’s handling of the resident’s request for the landlord to financially support the installation of a driveway.
Flagship Housing Group Limited (202218779)
The complaint is about the landlord's handling of the resident's concerns about the neighbour’s use of the parking spaces outside their property.
Home Group Limited (202207913)
The complaint is about the landlord’s response to the resident’s request for it to replace her heating system. The Ombudsman has also considered the landlord’s complaint handling.
Aster Group Limited (202214789)
The complaint is about the landlord’s decision not to grant permission for the resident to keep his dog at the property.
Jigsaw Homes Group Limited (202203265)
The complaint is about the landlord’s response to the resident’s request to reclassify her property from a three-bedroom to a two-bedroom property.
Muir Group Housing Association Limited (202201833)
The complaint is about: The landlord’s response to a complaint about communal cleaning provision. The landlord not providing a breakdown of service charges.
A2Dominion Housing Group Limited (202124746)
This complaint is about the landlord’s handling of items left in the communal areas.
One Housing Group Limited (202118749)
This complaint is about the resident’s reports of the landlord’s handling of: The level of service charge. The standard of the ground maintenance service paid for by way of service charge. The administration of service charge account. Non-residents parking on the estate. The formal complaint throughout its internal complaints procedure.
A2Dominion Housing Group Limited (202118562)
The complaint is about the landlord’s decision not to remove the steps at the front of the resident’s building.
The Riverside Group Limited (202121870)
The complaint is about the landlord’s handling of the consultation process with residents, prior to the 2021 partnership between the landlord and another housing association. The Service has also considered any associated complaint handling.
Jigsaw Homes Group Limited (202110298)
The complaint is about the landlord’s handling of the resident’s request for a transfer due to accessibility needs.
The Riverside Group Limited (202204392)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by her neighbour.
Home Group Limited (202112948)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the resident’s complaint as part of the assessment.
One Housing Group Limited (202015286)
The resident’s complaint is about the landlord's handling of repairs to the intercom system, its calculation and administration of the service charge, its communication about the customer service charge.
Prima Housing Group Limited (202208297)
The resident has complained about: The landlord’s response to his concerns regarding the energy efficiency of his home. The landlord’s handling of communications in relation to his reports.
The Riverside Group Limited (202209646)
The complaint is about the landlord’s response to the resident’s request for her shower cubicle to be replaced.
Orbit Group Limited (202012257)
The complaint is about: The landlord’s response to the resident’s request for an increase in her disturbance payment and reimbursement of decorating costs. The condition of the property when it was let to the resident and outstanding repairs.
Wythenshawe Community Housing Group Limited (202012877)
The complaint is about the landlord’s handling of: The level and standard of cleaning services at the resident’s property, including his requests for information about this. The increase in and reasonableness of the service charges. The resident’s complaint.
Platform Housing Group Limited (202216358)
This complaint is about the landlord’s request that the resident remove her belongings from the communal areas of her building.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)