Paradigm Housing Group Limited (202013561)
The complaint is about the landlord’s handling of: The resident’s anti-social behaviour reports. Anti-social reports made about the resident.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southern Housing Group Limited (202203771)
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from the flat above.
Aster Group Limited (202205670)
The complaint is about the landlord’s response to: The resident’s concerns about signs in communal areas. the associated complaint.
Longhurst Group Limited (202208049)
The complaint concerns how the landlord handled the replacement of a communal fence outside the resident’s property.
YMCA St Paul’s Group (202125060)
The complaint is about the landlord’s: disposal of the resident's possessions and the subsequent level of compensation offered; complaints handling.
The Riverside Group Limited (202204973)
The complaint is about the landlord’s handling of the resident’s compensation request for replacement flooring, following water ingress through her front door.
Home Group Limited (202203575)
The complaint concerns the landlord’s decision to decline to undertake a sound proofing test in the resident’s property.
Westward Housing Group Limited (202117310)
The complaint is about the landlord’s response to the resident’s reports of damage to a garden wall.
Flagship Housing Group Limited (202101003)
REPORT COMPLAINT 202101003 Flagship Housing Group Limited 15 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Anchor Hanover Group (202124720)
The complaint concerns the landlord’s: handling of and response to the resident’s reports about damp. communication and complaint handling.
The Riverside Group Limited (202109918)
The complaint is about the landlords handling of the resident’s request for compensation for damaged flooring and increased energy bills.
Livv Housing Group (202002814)
The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour.
Thirteen Housing Group Limited (202126558)
This complaint is about the landlord’s response to the resident’s request to purchase her home under the Right to Buy scheme (RTB).
East Midlands Housing Group Limited (202116488)
The complaint is about the landlord's handling of repairs to the external rendering of the resident’s property.
One Housing Group Limited (202110606)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property.
The Riverside Group Limited (202000460)
The complaint is about: The landlord’s response to the resident’s: Request for repairs and works, including internal and communal repairs and works pursuant to a legionella inspection, and a Fire Risk Assessment (FRA). Request for a copy of the FRA report. Queries regarding services charges, including gardening services and management …
Places for People Group Limited (202127848)
The complaint is about: The landlord’s handling of the resident’s reports of leaks in her property The landlord’s response to her reports of damage to her burglar alarm
Southern Housing Group Limited (202000544)
The complaint is about the landlord’s response to the resident’s request for a move to alternative accommodation.
Thirteen Housing Group Limited (202105749)
The resident complains about: Not being offered carpets/flooring when they moved into the property. The landlord’s handling of repairs to the bath. Differences in the rent amount. The landlord declining to pay the £7 'Homeswapper' fee. A lack of soundproofing, The landlord not offering the neighbouring property to their relative. …
Gentoo Group Limited (202100778)
This complaint is about the landlord’s handling of the resident’s concerns about his district heating charge.
Home Group Limited (202116828)
The complaint is about the landlord’s response to the resident’s request for an adaptation to his bathroom.
The Riverside Group Limited (202123850)
The complaint is about the landlord's response to the resident’s request for his garden fence to be replaced by it.
Paradigm Housing Group Limited (202016626)
The complaint is regarding: The condition of the property when it was let. The landlord’s response to the resident’s reports of a collapsed ceiling. The landlord’s handling of repairs at the property. The resident’s management transfer.
Walsall Housing Group Limited (202111671)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour and noise nuisance from her neighbour. The landlord’s handling of the associated complaint.
Thirteen Housing Group Limited (202121575)
The complaint is about: The landlord’s decision to pay its compensation into the resident’s rent account for his reports of damage to his belongings that he attributed to its cleaners . The landlord’s complaint handling and record keeping.
Aster Group Limited (202117925)
The complaint is about: The condition of the property when it was let, including health and safety issues raised by the resident. The landlord’s handling of the resident's concerns about discrimination in relation to her race and culture.
East Midlands Housing Group Limited (202113592)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The cleanliness of the resident’s new property when let and the support offered by the landlord regarding this.
Gentoo Group Limited (202122356)
The complaint is about the landlord’s response to the resident’s reports about issues with the gable end of their home.
Aster Group Limited (202123084)
The complaint is about the landlord’s response to the maintenance of trees resulting in an increased service charge.
One Housing Group Limited (202001357)
The resident’s complaint is about the following: How the landlord handled the resident’s reports of anti-social behaviour from the neighbour above. How the landlord has handled the resident’s requests for security improvements to be made to the property to deter ASB in her locality.
Thirteen Housing Group Limited (202116721)
The complaint is about the landlord’s handling of the resident’s reports of a leak in the bathroom.
Southern Housing Group Limited (202110741)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould at her property. Request to be moved to another property.
East Midlands Housing Group Limited (202112444)
The complaint is about the landlord’s response to the resident’s reports about his attempts to purchase the property.
Livv Housing Group (202105994)
The complaint is about the landlord’s: response to the resident’s reports of smoke pollution caused by her neighbours and resulting request for repairs and improvements to her windows and household ventilation. handling of a mutual exchange application and request for transfer.
One Housing Group Limited (202116962)
The complaint concerns the landlord’s response to: The resident’s reports of a water leak from the property above. The associated formal complaint.
East Midlands Housing Group Limited (202101005)
The complaint is about the landlord’s decision to re-charge the resident for having taken off and disposed of the internal doors at the property.
Grand Union Housing Group Limited (202110790)
The complaint is about the landlord’s handling of the resident’s concerns about the conduct of occupational therapists who visited her at her home.
Gentoo Group Limited (202112841)
The complaint is about the landlord’s response to the resident’s: report that a leak under her kitchen had resulted in damage to her property and an unpleasant smell throughout her property; request to be transferred to a more suitable property.
One Housing Group Limited (202102208)
REPORT COMPLAINT 202102208 One Housing Group Limited 31 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Home Group Limited (202004272)
The complaint is about the landlord’s response to the residents’ requests to have a mobility scooter and ramp removed from the rear yard.
Platform Housing Group Limited (202114386)
The complaint is about the landlord’s response to the resident’s request for it to make improvements to his kitchen.
Aster Group Limited (202108508)
The complaint is about the landlord’s handling of the resident’s reports of multiple defects in her new-build home.
A2Dominion Housing Group Limited (202106070)
REPORT COMPLAINT 202106070 A2Dominion Housing Group Limited 18 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Anchor Hanover Group (202100002)
The complaint concerns how the landlord administered the resident’s rent account.
Aster Group Limited (202113626)
The complaint concerns: How the landlord responded to the resident’s reports of antisocial behaviour. The landlord’s decision to decline the resident’s request for a management transfer.
Anchor Hanover Group (202115872)
The complaint is about the landlord’s response to the resident’s reports of a bed bug infestation at her property.
Anchor Hanover Group (202107997)
The complaint is about the landlord's handling of repairs to the resident’s boiler and shower room.
Home Group Limited (202104435)
The complaint is about the landlord’s handling of the resident’s reports of rodents (rats) in her property and neighbouring properties.
Settle Group (202105247)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance from a neighbouring property.
The Riverside Group Limited (202111572)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)