Anchor Hanover Group (202107252)
The complaint is about the landlord’s response to the resident’s concerns about the ending of his tenancy and the amount of rent owed.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
The Riverside Group Limited (202013454)
REPORT COMPLAINT 202013454 The Riverside Group Limited 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The Riverside Group Limited (202109560)
The complaint is about the landlord's decision not to replace the resident’s living room and kitchen flooring damaged by flooding.
Settle Group (202000097)
The landlord’s response to reports of mould, damp walls, and ceilings. The landlord’s response to concerns about the boiler’s low pressure and a leak from a radiator. The landlord’s response to a request for compensation for damage to the carpet following a leak.
The Riverside Group Limited (202102149)
The complaint is about: The comments made by the landlord’s staff, about the resident, to the occupiers of the property next door.
Aster Group Limited (202111598)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour.
Home Group Limited (202015585)
The resident complains about: the landlord refusing her father access into her property during the covid pandemic. the landlord’s failure to act accordingly in line with the Equality Act 2010. the landlord’s handling of her complaint.
Orbit Group Limited (202009649)
The complaint is about the landlord’s: Handling of the resident’s management move. Response to the resident’s concerns about the cost of heating at the property. Response to the resident’s concerns about a safeguarding matter being raised. Response to the resident’s concerns about a contact restriction.
Orbit Group Limited (202013201)
The complaint is about the landlord’s response to the installation of a trellis on a neighbouring property.
Anchor Hanover Group (202010149)
REPORT COMPLAINT 202010149 Anchor Hanover Group 12 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Paradigm Housing Group Limited (202105824)
The complaint concerns: The condition of the property at the start of the resident’s tenancy. How the landlord handled the resident’s reports of repairs required to the walls and a boundary fence. The landlord’s decision not to reimburse the resident for work to replaster the walls and replace the doors …
One Housing Group Limited (202009670)
The complaint is about the landlord’s: Response to the resident’s concerns regarding delays in the sales process to sell the property. Response to a leak into the property. Complaint handling.
Home Group Limited (202103597)
The complaint is about the landlord’s handling of the resident’s request for a new kitchen.
East Midlands Housing Group Limited (202108432)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Bromford Housing Group Limited (202105409)
The complaint concerns the landlord’s decision regarding the closure of the guest room in the resident’s building.
The Riverside Group Limited (201815919)
The complaint is about the landlord’s response to the resident’s requests for a vehicle to be prevented from parking in front of his window.
Southern Housing Group Limited (202100501)
The complaint concerns how the landlord handled the resident’s: housing application formal complaint into this matter. allegations of discrimination by its staff members.
Home Group Limited (202107035)
The complaint is about the landlord’s handling of the resident’s request for wooden fencing in her rear garden.
Walsall Housing Group Limited (202009396)
The complaint is about the landlord’s handling of the resident’s request for rehousing, property adaptations and support for medical needs. This Service has also assessed the landlord’s complaint handling.
The Riverside Group Limited (202012509)
REPORT COMPLAINT 202012509 The Riverside Group Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Places for People Group Limited (202008282)
The resident complained that the landlord: Had failed to provide proof that she had an affordable rent tenancy. Had responded unreasonably to her rent arrears. Had unreasonably increased her rent.
Home Group Limited (202009145)
The complaint is about the landlord’s: Handling of a leak and the associated remedial repairs. Response to the resident’s request for compensation for the carpet, which was damaged by the leak.
Southern Housing Group Limited (202000414)
The complaint is about the landlord’s handling of the resident’s reports of:
Home Group Limited (202008992)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The amount of service charge the resident had to pay during the covid-19 lockdown when he says services were not provided. The landlord’s response to the resident’s concerns about grounds maintenance and pest control services. …
Home Group Limited (202006473)
The complaint is about the landlord’s response to the resident’s: reports about maintenance issues at her property, including: mould; electrical safety; concerns about the investigation and removal of asbestos at her property.
The Riverside Group Limited (202101133)
The complaint concerns the landlord’s handling of repairs to the resident’s heating system.
Thirteen Housing Group Limited (202004485)
The complaint is regarding: The landlord’s handling of the resident’s reports of a leak in his property. The landlord’s response to the resident’s claim for the cost of new carpets following the water leak.
Anchor Hanover Group (202012089)
The complaint is about the landlord’s response to the resident’s dispute about the allegation that he had been rude and aggressive towards staff.
Paradigm Housing Group Limited (202017400)
The complaint is about the landlord’s response to the resident’s reports of repair issues with cracks in his walls and ceiling.
Abri Group Limited (202012122)
The complaint is about the landlord’s handling of the resident’s reports of: A silverfish infestation. Boiler repairs and a bathroom leak.
Orbit Group Limited (202007513)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
Home Group Limited (202006423)
The complaint is about the landlord’s response to the resident’s reports about:
Thirteen Housing Group Limited (202002401)
The complaint concerns how the landlord handled: Repairs to the property following a fire. The resident’s claim for reimbursement for her personal items damaged by the fire. The resident’s claim for compensation for the cost of replacing a carpet which was removed from the property after the fire.
Aster Group Limited (202010322)
This complaint is about the landlord’s response to the resident’s report of a chimney fire at their property on 7 January 2020. This complaint is also about the landlord’s response to the resident’s concerns about the safety of the solid fuel heating system in their property prior to the chimney …
Platform Housing Group Limited (202012058)
REPORT COMPLAINT 202012058 Platform Housing Group Limited 23 July 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Thirteen Housing Group Limited (202010684)
The complaint is about the landlord’s handling of the resident’s concerns about its management of the stair lifts servicing the building.
Anchor Hanover Group (202015843)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of reports of ASB made about the resident.
A2Dominion Housing Group Limited (202005971)
The complaint is about the landlord’s response to the residents reports of: Anti-social behaviour (ASB) and drug use at the property. The landlord’s complaint handling.
Longhurst Group Limited (202002782)
This complaint is about the landlord’s handling of arrears on the resident’s rent account and the support offered in respect of the resident’s mental health concerns. The resident’s concerns were dealt with over six separate complaints: The landlord’s handling of the resident’s Section 21 notice in August 2019 and the …
Home Group Limited (202010218)
The complaint concerns: The landlord’s handling of outstanding defects at the property. Breaches of data protection regulations by the landlord. The condition of the wiring in the property.
One Housing Group Limited (202011085)
The complaint is about: The managing agent’s response to the resident’s reports of defects in the property including issues with the property’s heating system and Heat Interface Units. The managing agent’s response to the resident’s reports of a defect to the windows in the property.
Longhurst Group Limited (202007558)
The complaint concerns the landlord’s handling of the resident’s reports of damp and mould in her property.
The Riverside Group Limited (202017095)
The complaint concerns the landlord’s decision to decline the resident’s request for a fence to be installed at the back of the garden.
The Riverside Group Limited (202002928)
The complaint concerns the landlord’s handling of: The resident’s reports of antisocial behaviour by his neighbours. The resident’s associated complaints.
Southern Housing Group Limited (202001366)
The complaint refers to: The landlord’s response to the resident’s request for compensation for the interruption of the gas supply to the property. The landlord’s handling of the resident’s Subject Access Request. The landlord’s communication and handling of the associated complaint.
Paradigm Housing Group Limited (202012977)
REPORT COMPLAINT 202012977 Paradigm Housing Group Limited 6 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Platform Housing Group Limited (202011542)
The complaint concerns: The landlord’s handling of charges associated with the car park. The landlord’s decision to withhold information from the resident’s subject access request. The level of rent charged to the resident.
GreenSquare Group Limited (201909593)
The resident complains about the landlord’s offer of compensation in response to concerns about damp and a leak at the property.
One Housing Group Limited (202012077)
The complaint is about the landlord’s response to the resident’s reports of noise and anti-social behaviour (ASB) at the property including cigarette smoke from the property below.
One Housing Group Limited (202011080)
The complaint is about: The landlord’s handling of the resident’s proposed sale of her property. The landlord’s handling of the associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)