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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "group" × Year: 2020 × Outcome: No_Maladministration ×

Showing 8 of 18,103 decisions matching "group"

Decisions

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Anchor Hanover Group (202003188)

21 Dec 2020 Case 202003188 No Maladministration Moving/Buying/Selling Home

The complaint concerns the landlord’s decision not to award the resident priority status on its rehousing waiting list.

Read the original Housing Ombudsman decision via the title.

Places for People Group Limited (202004070)

21 Dec 2020 Case 202004070 No Maladministration

This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) from his neighbour.

Read the original Housing Ombudsman decision via the title.

Anchor Hanover Group (202005751)

18 Dec 2020 Case 202005751 No Maladministration Estate Management

The complaint is about the landlord’s response to the resident’s reports regarding: the general public using pathways on the resident’s estate.

Read the original Housing Ombudsman decision via the title.

Home Group Limited (201714878)

18 Dec 2020 Case 201714878 No Maladministration Managing Relations

The resident complains about: How the landlord handled the sale of a shared ownership lease, including the time taken and communication in relation to the sale of the property and information given to prospective buyers about the valuation. The relevance of improvements that had been made to the property in …

Read the original Housing Ombudsman decision via the title.

Home Group Limited (201904587)

17 Dec 2020 Case 201904587 No Maladministration Staff Training

The resident complains about: the landlord's communication and explanation in relation to an adjustment to the water charges on her rent account; how the landlord handled an overcharge it identified on her rent account from 2017/18 and its explanation relating to this; and how the landlord handled her formal complaint.

Read the original Housing Ombudsman decision via the title.

Paradigm Housing Group Limited (201916010)

11 Dec 2020 Case 201916010 No Maladministration Old Complaints Handling categories

The complaint is about the landlord’s: Response to and handling of the resident’s anti-social behaviour (ASB) allegations Response to the resident’s request for a management transfer due to ASB Complaint handling

Read the original Housing Ombudsman decision via the title.

Longhurst Group Limited (202000333)

4 Dec 2020 Case 202000333 No Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s handling of the resident’s reports of problems with the installation of a new boiler.

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Aster Group Limited (202000764)

3 Dec 2020 Case 202000764 No Maladministration Information and data management

REPORT COMPLAINT 202000764 Aster Group Limited 3 December 2020 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)