Cambridge City Council (202307393)
The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the garden. Associated formal complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Nottingham City Council (202315009)
The complaint is about the landlord’s response to the resident’s request for concrete in the garden to be re-laid.
Birmingham City Council (202230143)
The complaint is about the landlord’s handling of: The resident’s reports that the landlord’s actions resulted in a Data Protection Act (DPA) breach. The resident’s concerns about the landlord’s administration of their rental account.
City of Doncaster Council (202308766)
The complaint is about how the landlord responded to the resident’s report about interference with his gas meter. The Ombudsman has also considered the landlord’s complaint handling.
Southwark Council (202315999)
The complaint is about the landlord’s response to: the resident’s reports of repairs in the property. the resident’s request for adaptations to be made to the property.
Waltham Forest Council (202410478)
The complaint is about: The landlord’s response to the resident’s report that the communal door lock had been changed to one with a latch, which had led to residents latching the door open. The landlord’s handling of the associated complaints.
Connexus Homes Limited (202310904)
The resident’s complaint is about the landlord’s response to: The resident’s reports of noise nuisance from her neighbour (“N”). The resident’s request for a move. In 2022, the resident had made a number of reports about noise from her neighbour. She made an application to the Environmental Health team (EHO) …
Leeds City Council (202328244)
The complaint is about the landlord’s: Decision to demolish the resident’s block of flats. Handling of the resident’s concerns relating to the property’s energy performance certificate (EPC). Response to the resident’s report of poor staff conduct. Handling of the resident’s reports of noise nuisance at the property. Handling of the …
City of Westminster Council (202224975)
The complaint is about the landlord’s: response to the resident’s reports about: antisocial behaviour (ASB); repair issues following a leak; complaints handling.
Kingston upon Thames Council (202321048)
The complaint is about the landlord’s handling of: Strong cooking odours from the resident’s neighbour’s property. Smoking in the communal parts of the building.
Leeds City Council (202335122)
The resident’s complaint is about the landlord’s handling of: Reports of repairs needed to the communal drainage. Requests for reimbursement of costs.
Portsmouth City Council (202346800)
The complaint is about the landlord’s: handling of renovation works to the property. response to reports of damp and mould in the property.
Leeds City Council (202304762)
The complaint is about the landlord’s decision to charge the resident rent for a new tenancy during the period the property was uninhabitable although: Adaptations were not complete. It had no hot water or gas supply or gas safety certificate.
Stevenage Borough Council (202222963)
The complaint is about the landlord’s handling of: the disconnection of the gas supply to the property. a warrant to complete a planned electrical safety inspection and resulting damage to the property. repairs to the boiler and fencing at the property. a request for a disabled parking bay. reports of …
Gateshead Metropolitan Borough Council (202233311)
The complaint is about: The increase in service charges for the heating. The landlord’s response to the resident’s request to control the level of heating in her property and to be proportionately billed for specific usage.
Islington Council (202124725)
The resident’s complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. (ASB) The landlord’s handling of the resident’s request for a management transfer.
Mid Devon District Council (202313082)
The resident’s complaint is about the landlord’s decision in response to his request for a replacement of the front door, which the resident considered amounted to discrimination.
Islington Council (202331972)
The complaint is about: The landlord’s handling of the resident’s request to be rehoused. The landlord’s handling of repairs (including water leaks, issues with electrics, and pests). The landlord’s handling of reports of damp and mould.
Kirklees Council (202327383)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) including harassment from his neighbour and the housing officer’s conduct. The landlord’s handling of the resident’s complaint.
Hammersmith and Fulham Council (202333680)
The complaint is about the landlord’s response to the resident’s concerns regarding: The landlord’s decision to replace the windows as part of major works. The reasonableness and level of the window replacement cost payable through the service charge.
Tendring District Council (202326805)
The complaint is about the landlord’s handling of anti-social behaviour reports.
Southwark Council (202222451)
This complaint is about the landlord’s handling of the resident’s report of water coming up from the toilet and the bath. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Kingston upon Hull City Council (202314548)
The complaint is about the landlord’s handling of various repairs to the property.
Portsmouth City Council (202307865)
The complaint is about the landlord’s handling of the resident’s: concerns about the block refurbishment project, and associated communications; concerns about his decant; reports of garage area parking issues; concerns regarding its contractor’s disclosure barring service (DBS) checks; associated complaint.
Leicester City Council (202215809)
The complaint is about the landlord’s handling of the resident’s mutual exchange and the associated issues regarding the condition on the property following the exchange.
North Yorkshire Council (202302252)
The complaint is about the landlords handling of: The residents report of damp and mould in the property. The residents report of outstanding repairs to the bathroom.
Bristol City Council (202233143)
The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social behaviour (ASB). The resident’s request to move by means of a mutual exchange.
South Tyneside Council (202301018)
The complaint is about: The landlord's handling of the resident’s reports of damp and mould. The landlord's handling of the resident’s request for a new front door. The landlord's handling of the resident’s complaint.
Leeds City Council (202226092)
The complaint is about: The landlord’s response to the resident’s report that the contractor did not take adequate measures to cover and protect her flooring and belongings during the repair works. The landlord’s response to the resident’s report that her front door was left open and unattended by the contractor …
Birmingham City Council (202221468)
The complaint is about: The landlord’s handling of reports of noise nuisance. The associated complaint handling.
North West Leicestershire District Council (202306960)
This investigation is about: The condition of the resident’s home when he started his tenancy. The landlord’s response to the resident’s complaint that its actions caused the death of his pets and the loss of frozen food.
Sheffield City Council (202304208)
This complaint is about the landlord’s handling of the resident’s noise nuisance reports.
Wandsworth Council (202229787)
The complaint is about the landlord’s response to: The resident’s concerns about staff conduct, including fraud and racism. The resident’s reports of repairs, including repairs to the heating system after it had been replaced and reports of damp and mould.
Thurrock Council (202127615)
The complaint is about: The landlord’s handling of a dispute around the communal garden. The landlord’s handling of ASB reports.
North Kesteven District Council (202305127)
This complaint is about the landlord’s handling of the resident’s queries about his rent account.
Wolverhampton City Council (202217164)
The complaint is about the landlord’s response to the resident’s reports of items being disposed of during a deep clean.
Leeds City Council (202313924)
The complaint is about the landlord’s handling of: A blocked drain which resulted in sewage overspill in the garden at the resident’s property and a broken drain cover. The associated complaint.
Milton Keynes City Council (202230208)
The complaint is about the landlord’s response to the resident’s reports about responsibility for repairs.
Canterbury City Council (202202145)
The complaint is about the landlord’s response to a request to remove moss from the roof.
Hammersmith and Fulham Council (202206797)
The complaint is about the landlord's handling of reports of noise nuisance in relation to the resident’s laminate flooring.
Leeds City Council (202307845)
REPORT COMPLAINT 202307845 Leeds City Council 28 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
North West Leicestershire District Council (202224925)
The complaint is about the landlord’s response to the resident about the handling of works recommended by occupational therapists.
Southwark Council (202306737)
The complaint is about: The landlord’s handling of disrepair reported by the resident. The landlord’s handing of a request to move property following the collapse of the resident’s ceiling and subsequent repairs, and her banding on the housing allocations system. The Ombudsman has also investigated the landlord’s complaint handling.
Ashford Borough Council (202232468)
The complaint is about: The suitability of temporary accommodation offered by the landlord and its management of the resident’s homelessness application. The landlord’s handling of repairs at the property. The landlord’s management of the tenancy, including his reports of being at risk.
Haringey London Borough Council (202108819)
The complaint is about: The landlords response to the resident’s reports of repair to his property. The landlords response to the resident’s concerns of its use of the sinking fund.
Mid Devon District Council (202207247)
The complaint is about the landlord’s: Decision to recharge the resident for repairs upon termination of his tenancy. Response to the resident's concerns about the condition of the resident’s new property when he moved in.
Birmingham City Council (202229132)
The complaint is about the landlord’s response to the resident’s request for replacement windows.
Swindon Borough Council (202213870)
The complaint is about the landlord’s response to the resident’s reports of concerns about fire safety at the property.
Birmingham City Council (202212344)
The complaint is about the landlord’s response to the resident’s report of anti-social behaviour (ASB) in the form of noise from another property.
Eastbourne Borough Council (202215189)
The complaint is about the landlord’s response to the resident’s concerns about the conduct of its contractor’s operatives.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)