Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The complaint is about the landlord’s handling of the resident’s: Request to be re-housed. concerns about staff conduct . reported repairs and the condition of the property at the time it was let to the resident. associated complaints.
The complaint is about the landlord’s response to the resident’s request to install a solid fuel heating system and a pizza oven with associated covering structure.
This complaint is about the landlord’s: Decision to seek possession of the resident’s home. Handling of a Right to Buy application. Decision to continue to charge rent while seeking possession of the property .
The complaint is about the landlord’s handling of the resident’s decision to terminate his tenancy due to concerns about antisocial behaviour (ASB) and damp and mould at the property.
This complaint is about: The landlord’s management of repairs within the property including cancelled repair requests, damp remedial works, and a replacement kitchen. The landlord’s handling of reports of staff misconduct.
The complaint is about the landlord’s handling of The resident’s reports of a foul smell in the property. The associated complaint.
The complaint is about the landlord’s response to the resident's request for a fence so he can have a guide dog.
The complaint is about the landlord’s handling of upgrade works to the resident’s kitchen.
The complaint is about the landlord's decision to use part of a communal car park as a storage and welfare area for its contractor.
The complaint is about the landlord’s handling of the resident’s: Allegations of assault by a member of staff. Reports of cracks in the property. Reports of damp and mould. Request to be rehoused.
The complaint is about the landlord’s response to the resident’s concerns about: Sounds from his toilet. Multiple staff attending a repair appointment.
This complaint is about the landlord’s: Handling of reports of noise from the resident. Response to the resident’s complaint.
The complaint is about the landlord’s response to the request for a replacement kitchen.
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property; associated complaint.
The complaint is about the landlord’s: Handling of repairs to the resident’s floor, and; Complaint handling.
The complaint is about the landlord’s response to the resident’s request for compensation for damage to her carpets.
The complaint is about the landlord’s handling of the resident’s: Reports of anti social behaviour (ASB). Allegations that it was trying to evict him. Complaints.
The complaint is about the landlord’s handling of the resident’s succession to his late mother’s tenancy.
The complaint is about the landlord’s handling of: repairs to address water penetration from the roof; a compensation request for rental income loss due to incomplete roof repairs, and; the complaint made.
The complaint is about the landlord’s handling of: The resident’s reports of structural issues at the property. The associated complaint.
This complaint is about the landlord’s decision not to renew the resident’s kitchen and bathroom.
REPORT COMPLAINT 202218635 Brighton and Hove City Council 11 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
The complaint is about the landlord’s handling of the resident’s concerns regarding subsidence and the request for a full structural survey to be completed.
The complaint concerns the landlord’s request for the resident to remove a wood burner they had installed in the property.
The complaint is about the landlord's handling of the resident’s reports of repair issues to the floorboards and ceiling.
The complaint is about the landlord’s handling of the resident’s request for a management transfer to a four-bedroom property.
The complaint is about the landlord’s handling of the resident’s:
The complaint is about the landlord’s handling of a service charge cost for communal redecorations completed within the resident’s block of flats.
The complaint is about the landlord’s: request for the resident to install carpets in the property. handling of the resident's management transfer.
This complaint is about the landlord’s handling of the resident’s request for the gas pipes to be relocated.
The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour, and; response to reports regarding staff conduct.
The complaint is about the landlord’s: response to concerns about the standard of workmanship following repairs to kitchen and living room floor; response to the resident’s reports of issues with the side path; handling of repairs to the garden fence; and response to the resident’s concerns about discrimination and equality.
The complaint is about the landlord’s handling of the resident’s concerns about: cleaning of communal areas at the resident’s property. access to an electrical cupboard. an intercom system.
The complaint is about the landlord’s handling of the resident’s report of noise nuisance and anti-social behaviour.
The complaint concerns the information given by the landlord relating to the administration of the service charge.
The complaint is about the landlord’s handling of the resident’s concerns regarding: the conifers her neighbour planted on the boundary of their gardens; the landlord’s installation of a fence panel between the two gardens.
The complaint is about the landlord’s response to the resident’s reports of damage to their garage including exposed asbestos.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
This is about the resident’s complaint of unprofessional behaviour from the landlord’s housing officer.
REPORT COMPLAINT 202220645 East Devon District Council 14 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
The complaint concerns the landlord’s response to the resident’s request for compensation due to an issue with mice.
The complaint is about the landlord’s handling of the resident’s reports of noise transference and the request for soundproofing in the property.
The complaint is about the landlord’s response to the resident’s noise reports about a neighbour.
The complaint is about the landlord’s handling of: Maintenance to a hedge in the resident’s back garden. The associated complaint.
The complaint is about the landlord’s response to the resident’s concerns regarding a carpet it installed in her home.
The complaint is about the landlord’s handling of the resident’s reports of damp and condensation in the property.
The complaint is about the landlord’s handling of: Adaptations following occupational therapist (OT) assessments; A rehousing request.
The resident’s complaint is about the landlord’s handling of: the resident’s concerns about its effective management of water tanks (including maintenance and whether an alternative supply should be provided); the resident’s queries about the service charges for the water tanks; communication and complaints handling related to the above two issues.
The complaint is about the landlord’s response to the resident’s request for a replacement bathroom.
The resident’s complaint is about the landlord’s handling of reported repairs including reports of damp, and issues with the front door. The Ombudsman has also considered the landlord’s complaint handling.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |