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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "council" × Year: 2020 × Outcome: No_Maladministration ×

Showing 10 of 18,103 decisions matching "council"

Decisions

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Brentwood Borough Council (202002909)

24 Dec 2020 Case 202002909 No Maladministration Local Authority / ALMO or TMO

The complaint is about the landlord’s response to the resident’s application for disability adaptations to her property.

Read the original Housing Ombudsman decision via the title.

Stoke-on-Trent City Council (202003436)

24 Dec 2020 Case 202003436 No Maladministration

The complaint is about the landlord’s response to the resident’s reports of boundary issues between the resident’s and her neighbour’s properties.

Read the original Housing Ombudsman decision via the title.

Lambeth Council (201912623)

23 Dec 2020 Case 201912623 No Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour by a neighbour.

Read the original Housing Ombudsman decision via the title.

Lambeth Council (201915129)

23 Dec 2020 Case 201915129 No Maladministration Local Authority / ALMO or TMO

The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour by his neighbour.

Read the original Housing Ombudsman decision via the title.

Westminster City Council (201815568)

23 Dec 2020 Case 201815568 No Maladministration Local Authority / ALMO or TMO

The complaint is about the landlord’s response to the resident’s reports about the cost and efficiency of the heating system within the property.

Read the original Housing Ombudsman decision via the title.

Hounslow Council (201911783)

22 Dec 2020 Case 201911783 No Maladministration Moving/Buying/Selling Home

The complaint is regarding: The landlord’s handling of the resident’s application under its mutual exchange process Its decision not to allow the mutual exchange to proceed, following the exchange partner of the other property passing away.

Read the original Housing Ombudsman decision via the title.

Swindon Borough Council (201916176)

16 Dec 2020 Case 201916176 No Maladministration Local Authority / ALMO or TMO

The complaint is about the landlord’s response to the resident’s request for succession of her late mother’s tenancy.

Read the original Housing Ombudsman decision via the title.

Southampton City Council (201913487)

10 Dec 2020 Case 201913487 No Maladministration Managing Relations

The complaint is about the way the landlord dealt with the resident’s: report of a leak in his property in 2018. request for compensation for the 2018 leak. associated complaint.

Read the original Housing Ombudsman decision via the title.

Kingston upon Thames Council (201914479)

9 Dec 2020 Case 201914479 No Maladministration Local Authority / ALMO or TMO

The resident complains about the landlord’s response to her concerns about the fire exit door at the property.

Read the original Housing Ombudsman decision via the title.

Kingston upon Thames Council (202000332)

7 Dec 2020 Case 202000332 No Maladministration Local Authority / ALMO or TMO

The complaint is about: The landlord’s decision to appoint her current single point of contact (SPOC) and the poor service she has received from him. The landlord’s handling of works to the resident’s kitchen cupboard to widen a hole to allow a smart meter to be installed. The landlord’s complaints …

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)