Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202334879 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 19 December 2025 Background The resident has complained that the […]
Decision Case ID 202437364 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 November 2025 Background The resident lives in a semi-detached […]
Decision Case ID 202400569 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 November 2025 Background The resident lives in a 2-bedroom, […]
Decision Case ID 202326788 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Shared Ownership Date 21 November 2025 Background The resident is a leaseholder of […]
Decision Case ID 202432413 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority Occupancy Assured Tenancy Date 21 November 2025 Background The landlord became aware that aluminium composite material (ACM) cladding […]
Decision Case ID 202329908 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 November 2025 Background The resident lives in a 2 […]
Decision Case ID 202408578 Decision type Investigation Landlord Stevenage Borough Council Landlord type Local Authority Occupancy Leaseholder Date 10 November 2025 Background The resident is the leaseholder of a 1 bedroom, first floor flat. […]
Decision Case ID 202445140 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in the property, a […]
Decision Case ID 202427695 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 October 2025 Background The resident lives in a […]
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request to be permanently rehoused. Move to temporary rehousing while it conducted repair work.
The resident’s complaint is about the landlord’s handling of her reports of noise. We have also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s reports of: No heating and hot water. Leaks.
The complaint is about the landlord’s handling of: The purchase of the resident’s former property, home move, and associated communications throughout the process. The condition of the resident’s new property.
The complaint is about the landlord’s handling of the resident’s reports of noise transference from an upstairs neighbour. We have also considered the landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s request that it repaint the property’s hallway following a roof leak.
The complaint is about the landlord’s handling of the resident’s concerns about: its investigation into her complaint about staff conduct . its Chief Executive response to her emails.
The resident’s complaint is about the landlord’s handling of an unsecure communal gate and its request to remove the resident’s fence.
The landlord’s handling of reports of a: Leaking pipe in the kitchen and subsequent remedial works. Damp and mould due to the leaking pipe. Complaints handling
The complaint is about the landlord’s response to the resident’s concerns about the location of gas supply pipes and fire safety.
The complaint is about the landlord’s response to the resident’s request for a reasonable adjustment for home visits.
This complaint is about: The landlord’s response to the resident’s request for central heating pipes to be boxed in. The associated complaint handling.
The complaint is about the landlord's handling of the resident’s:
The complaint is about the landlord’s handling of the resident’s requests for repairs to the front door entry system.
The complaint is about the landlord’s response to the resident’s report that a contractor damaged her belongings and her request for compensation.
The complaint is about the resident’s request to the landlord to fit more storage cupboards and cover exposed gas pipes in the property’s kitchen.
The complaint is about the landlord’s handling of: Repairs to the door entry system. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports about the repair of her front door, renewal of a gas cooker hose and installing double radiators.
The resident’s complaint is about the landlord’s: Response to the grass not being cut when it should have been. Failure to cut back ivy that was affecting his dog's health. Handling of several of the resident’s complaints.
The complaint is about the landlord’s handling of the resident’s rent arrears.
The complaint is about the landlord’s handling of the resident’s request to park within the property boundary and his request for a management move.
This complaint is about: The landlord’s handling of the resident’s concerns about the lift outages in his block. The level of service charges relating to the lifts and the resident’s liability to pay them.
The complaint is about the landlord’s handling of the resident’s concerns regarding notice of work to his building, and related charges.
The complaint is about the landlord’s handling of ceiling damage caused by a leak from the property above.
The complaint is about the landlord’s response to the resident’s request to move to a different borough.
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Concerns over staff conduct. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of reports of noise nuisance from the upstairs neighbour. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of issues with his neighbour.
The complaint is about the landlord's handling of: the resident's concerns around the fairness and cost of the service charge relating to personal gas. the resident's request to cancel the service relating to Lifeline. the resident’s concerns about the service charge information given at the start of his tenancy.
The complaint is about: The landlord’s handling of the resident’s reports of water running from the cistern into the toilet bowl, including his reports that repairs were not initially carried out. The landlord’s response to the resident’s concerns about the advice he was given by the landlord.
The complaint is about the landlord’s response to the resident’s request for a fence.
REPORT COMPLAINT 202314858 Lambeth Council 29 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The resident’s complaint is about the landlord’s handling of her report of Anti Social Behaviour (ASB).
The complaint is about the landlord’s handling of concerns about the neighbour’s camera doorbell.
The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB). Excessive noise transference from the property above.
The complaint is about the landlord’s handling of the resident’s request for compensation for a missed appointment.
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The level of caretaking services provided. The associated complaint.
The complaint is about the landlord’s handling of the removal of asbestos floor tiles from the resident’s flat.
The complaint is about the landlord’s handling of reports of leaks, damp, and mould.
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |