Royal Borough of Kensington and Chelsea (202319116)
The complaint is about the landlord’s response to the resident’s: Report of a water leak under the kitchen sink. Request to replace flooring in the kitchen.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Stevenage Borough Council (202222963)
The complaint is about the landlord’s handling of: the disconnection of the gas supply to the property. a warrant to complete a planned electrical safety inspection and resulting damage to the property. repairs to the boiler and fencing at the property. a request for a disabled parking bay. reports of …
Gateshead Metropolitan Borough Council (202233311)
The complaint is about: The increase in service charges for the heating. The landlord’s response to the resident’s request to control the level of heating in her property and to be proportionately billed for specific usage.
London Borough of Lewisham (202231597)
The complaint is about the landlord’s response to the resident regarding: Her queries and concerns about major works, including refuse, parking and health and safety issues. The consultation before the major works started. A non-functioning kitchen. The temporary toilet facilities. A lack of heating and hot water. A refusal to …
Rochdale Boroughwide Housing Limited (202307467)
The complaint is about the landlord’s response to reports of antisocial behaviour.
Royal Borough Of Greenwich (202219702)
The complaint is about the landlord’s: response to the resident’s request for external wall insulation (EWI). complaint handling.
London Borough of Islington (202343021)
The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports.
London Borough of Tower Hamlets (202307920)
The complaint is about the landlord’s response to the resident’s concerns about the conduct of its member of staff.
London Borough of Ealing (202231142)
The complaint is about the landlord’s: Handling of reported damp and mould at the property. Handling of the resident’s request to be rehomed
Royal Borough Of Greenwich (202229573)
The complaint is about the landlord’s handling of the resident’s report about the conduct of its staff member. This Service has also considered the landlord’s handling of the complaint.
Ashford Borough Council (202232468)
The complaint is about: The suitability of temporary accommodation offered by the landlord and its management of the resident’s homelessness application. The landlord’s handling of repairs at the property. The landlord’s management of the tenancy, including his reports of being at risk.
Haringey London Borough Council (202108819)
The complaint is about: The landlords response to the resident’s reports of repair to his property. The landlords response to the resident’s concerns of its use of the sinking fund.
London Borough of Hillingdon (202204024)
The complaint is about the landlord’s handling of: Repairs to the thermostat, radiators, and boiler. The resident’s associated complaint and compensation request.
Royal Borough of Kensington and Chelsea (202211153)
The complaint is about the landlord’s handling of: The resident’s request to transfer the tenancy into her name. The resident’s request to book repairs. The resident’s reports of concerns of the conduct of a member of staff. The management of the rent account.
Swindon Borough Council (202213870)
The complaint is about the landlord’s response to the resident’s reports of concerns about fire safety at the property.
Eastbourne Borough Council (202215189)
The complaint is about the landlord’s response to the resident’s concerns about the conduct of its contractor’s operatives.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)