Rochdale Boroughwide Housing Limited (202121470)
This complaint is about the landlord’s: handling of a rodent infestation; complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Barnsley Metropolitan Borough Council (202126833)
The complaint is about the landlord’s decision to remove trees from a garden area outside the resident’s property.
London Borough of Redbridge (202106556)
The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance. The conduct of its staff.
Tamworth Borough Council (202207084)
The complaint is about the landlord’s response to the resident’s request for its debris removal recharge to her after she left her former property to be withdrawn.
Ipswich Borough Council (202118420)
The resident complains about the condition of the property upon assignment by mutual exchange. This resident has also complaint about the landlord’s subsequent handling of repairs.
Brentwood Borough Council (202013898)
The complaint is about the landlord’s response to the resident’s request for: Adaptations to the property. Removal of garden debris.
London Borough of Hackney (202114496)
The complaint is about the landlord’s handling of the resident’s request to succeed the tenancy of the property.
Haringey London Borough Council (202116739)
The complaint is about the landlord’s response to the resident’s reports about: The major works at her property. Her decant from the property whilst works progressed.
Rochdale Boroughwide Housing Limited (202205649)
The complaint is about the landlord’s response to the resident’s reports about: a missed repairs appointment; the conduct of a staff member and the damage caused to the resident’s personal belongings.
Crawley Borough Council (202201938)
The complaint is about: The landlord’s response to the resident’s concerns that a sensitive let was not enforced. The landlord’s response to the resident’s reports of noise nuisance.
Royal Borough of Kensington and Chelsea (202010924)
The complaint is about the landlord’s handling of damp and mould in the property including the resident’s reports of damage to personal items. The resident has also complained about: the handling of her request for a transfer on medical grounds. the handling of her homeless application.
London Borough of Hackney (202102823)
The complaint is about the landlord’s response to the resident’s concerns about windows being renewed during Covid-19 lockdown.
Rochdale Boroughwide Housing Limited (202201992)
The complaint is about the landlord’s response to reports of repairs to the resident’s heating system and her subsequent request for compensation.
Wokingham Borough Council (202108469)
The complaint is about the tone and content of the landlord’s warning letter to the resident, and an associated email.
Royal Borough of Kensington and Chelsea (202120109)
The complaint is about the landlord's response to the resident’s queries about rent arrears on her account.
Dartford Borough Council (202108863)
Complaint is about the landlord’s decision to recharge the resident for proposed works to a shed roof.
Haringey London Borough Council (202128345)
The complaint is about the landlord’s handling of repairs to the resident’s bedroom window and balcony door due to leaks
Chesterfield Borough Council (202109856)
The complaint was about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) including the request for a management move. T he landlord’s decision to send the resident a warning letter. The landlord’s complaint handling.
Royal Borough of Kensington and Chelsea (202113652)
The resident’s complaint is about the landlord’s handling of her reports of noise nuisance from neighbouring properties.
Tamworth Borough Council (202119843)
The complaint concerns: Historical reports made by the resident of subsidence in the property. Repair work done to the property once it became vacant.
Barnsley Metropolitan Borough Council (202015889)
The complaint is about the landlord’s response to the resident’s reports of it being at fault in relation to a collapsed ceiling .
Dudley Metropolitan Borough Council (202119575)
The complaint is about the landlord’s response to the resident’s request for it to plaster a room at her property.
Tamworth Borough Council (202115860)
The Complaint is about the landlord’s handling of repairs to the resident’s WC and consequent interruption to his water supply.
Sandwell Metropolitan Borough Council (202115332)
The complaint is about: The landlord’s response to reports of asbestos in the property. The landlord’s handling of the associated complaint.
London Borough of Hackney (202125238)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, specifically of dogs being on the estate.
Rotherham Metropolitan Borough Council (202113082)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour.
Dudley Metropolitan Borough Council (202113474)
The complaint concerns the condition of the property when the resident moved in, following a mutual exchange.
Royal Borough of Kensington and Chelsea (202122327)
The complaint is about:
Sandwell Metropolitan Borough Council (202104914)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour, including: parking outside her property; noise nuisance; blocking the shared pathway to her garden; her subsequent request for a privacy fence; keeping animals.
Brentwood Borough Council (202103090)
The complaint is about:
London Borough of Hillingdon (202104614)
The complaint is about the landlord’s replacement of lighting in the area around the resident’s property and the effect this has had on him.
Gateshead Metropolitan Borough Council (202004688)
The resident complaint is about the landlord’s handling of reports of anti social behaviour (“ASB”) by a neighbour and its approach to his use of CCTV.
Sandwell Metropolitan Borough Council (202110281)
The complaint is about the landlord’s response to: The resident’s reports of damp and mould in her property. The associated complaint.
Rochdale Boroughwide Housing Limited (202117300)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Rotherham Metropolitan Borough Council (202100671)
The complaint is about the landlord’s response to the resident’s request to extend or reconfigure the kitchen in her property.
Slough Borough Council (202104296)
The complaint is about the landlord’s administration of the resident’s rent account.
Royal Borough of Kensington and Chelsea (202102981)
The complaint is about the landlord’s response to the resident’s concerns that the communal fire doors are not fit for purpose and are causing an excessive whistling noise.
Runnymede Borough Council (202102366)
This complaint is about the landlord's decision to refuse the resident’s request for a stairlift in her property.
Nuneaton and Bedworth Borough Council (202114352)
The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance.
Rochdale Boroughwide Housing Limited (202114274)
The complaint is about the landlord’s response to the resident’s request for repairs to her driveway.
Dudley Metropolitan Borough Council (202118269)
The complaint is about the landlord’s handling of the resident’s reports of badgers in her garden.
Rochdale Boroughwide Housing Limited (202104684)
The complaint is about the landlord’s handling of water damage in the resident’s property.
Royal Borough of Kensington and Chelsea (202118063)
This complaint is about the landlord’s response to an incident where the resident was trapped in the communal lift.
Runnymede Borough Council (202107057)
The complaint is about: the landlord’s refusal of the resident’s mutual exchange application and; the landlord’s response to the resident’s reports about repairs/adaptations to the property.
Swindon Borough Council (202108577)
The complaint is about the landlord’s handling of concerns raised by the resident regarding changes made to its sheltered housing services.
Rochdale Boroughwide Housing Limited (202017219)
The complaint is about the landlord’s response to the resident’s reports about the condition of the property.
Rochdale Boroughwide Housing Limited (202107363)
The complaint is about the landlord’s response to the resident’s: request for a refund of his service charges. concerns about cleaning in communal areas of his building.
Royal Borough of Kensington and Chelsea (202105213)
The complaint is about the landlord’s handling of the resident’s reports of fly-tipping and personal items left in the communal areas.
Gosport Borough Council (202017234)
The complaint is about the landlord’s handling of the disposal of items in the resident’s property following her death.
Bournemouth Borough Council (202017558)
The complaint concerns; The landlord’s handling of antisocial behaviour reports (ASB). How the landlord has handled the resident’s concerns regarding the service charges.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)