Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202323933 Decision type Investigation Landlord Salvation Army Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 26 August 2026 Background The resident’s rent was set in accordance with the social rent […]
Decision Case ID 202527928 Decision type Investigation Landlord Portsmouth City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 7 July 2026 Background The resident was unhappy with how the landlord […]
Decision Case ID 202535394 Decision type Investigation Landlord Cross Keys Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 June 2026 Background The resident suffers from chronic pain and has mobility and […]
Decision Case ID 202405406 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 June 2026 Background The resident is vulnerable and has mental health conditions, which the landlord […]
Decision Case ID 202403379 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident told the landlord she was having significant mental […]
Decision Case ID 202534025 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background The resident was unhappy with how the landlord handled […]
Decision Case ID 202411014 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background The resident complained to the landlord about disruptive behaviour from his […]
Decision Case ID 202407926 Decision type Investigation Landlord Wythenshawe Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background The resident said he is physically disabled and has […]
Decision Case ID 202408248 Decision type Investigation Landlord Greatwell Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident complained about how the landlord’s staff communicated with her […]
Decision Case ID 202332835 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 22 May 2026 Background The resident reported damp and mould in the property to the […]
Decision Case ID 202534283 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident told the landlord her health condition made it difficult […]
Decision Case ID 202403987 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident complained that her gas supply was disconnected for […]
Decision Case ID 202500987 Decision type Investigation Landlord Cornerstone Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 May 2026 Background The resident contacted the landlord and said that a tree was […]
Decision Case ID 202405498 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 May 2026 Background The landlord’s contractor completed remedial work in the resident’s garden following […]
Decision Case ID 202338562 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives with his child, both live with physical […]
Decision Case ID 202533112 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives at the property which is a first-floor flat in a […]
Decision Case ID 202415636 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident reported a number of repairs to the landlord over several […]
Decision Case ID 202346152 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident had been attempting to contact the landlord about moving […]
Decision Case ID 202503707 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident reported several repair issues to the landlord, including plastering […]
Decision Case ID 202338932 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident lives in a 1-bed bungalow. She reported to the landlord […]
Decision Case ID 202234682 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident was a tenant of the landlord back in 2009. […]
Decision Case ID 202433842 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background In July 2024 the resident queried why her windows had not been cleaned […]
Decision Case ID 202343764 Decision type Investigation Landlord Hightown Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident moved out of the property in November 2021 […]
Decision Case ID 202411863 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background At the time of this complaint, the resident lived in a flat […]
Decision Case ID 202401327 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background The resident is unhappy with the landlord’s handling of concerns […]
Decision Case ID 202504238 Decision type Investigation Landlord Livv Housing Group Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background During March 2025 the resident experienced a leak from her boiler […]
Decision Case ID 202402636 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 20 April 2026 Background The landlord previously had […]
Case ID 202530781 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident moved via a mutual exchange process. When she moved […]
Decision Case ID 202345006 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing association Occupancy Assured tenancy Date 17 April 2026 Background The resident lives in a block of flats, which […]
Decision Case ID 202414626 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 April 2026 Background The property is a flat within a building with […]
Decision Case ID 202450910 Decision type Investigation Landlord Greatwell Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 April 2026 Background The resident contacted the landlord to report his concerns about the […]
Decision Case ID 202413037 Decision type Investigation Landlord Livv Housing Group Landlord type Housing Association Occupancy Assured Tenancy Date 1 April 2026 Background The landlord conducted a gas safety check on 26 June […]
Decision Case ID 202439795 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 01 April 2026 Background At the time of her complaint, the resident lived with her […]
Decision Case ID 202335115 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident, who has a weakened immune system, lived in […]
Decision Case ID 202331438 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 30 March 2026 Background The resident lives in a 1 bed flat within […]
Decision Case ID 202402568 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident reported to the landlord that the vent in […]
Decision Case ID 202529630 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 24 March 2026 Background The resident reported anti-social behaviour to the landlord in February 2025. She reported […]
Decision Case ID 202513966 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 March 2026 Background The resident lives with her son. The landlord is aware she has respiratory […]
Decision Case ID 202207436 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 March 2026 Background The resident lives in a house and has previously made complaints […]
Decision Case ID 202411599 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured shorthold Tenancy Date 23 March 2026 Background The resident lives in a second floor flat with her […]
Decision Case ID 202413627 Decision type Investigation Landlord Walsall Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 March 2026 Background The resident lived in a 2‑bedroom first‑floor flat with her […]
Decision Case ID 202402793 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident lives in a house with a chimney. On 28 […]
Decision Case ID 202534880 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident has lived in the property, a ground floor flat, […]
Decision Case ID 202503353 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident lives in a semi-detached house with her partner and […]
Decision Case ID 202339614 Decision type Investigation Landlord Chelmer Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The property is a bungalow, and land to the rear […]
Decision Case ID 202524626 Decision type Investigation Landlord Two Rivers Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The property is a house. The resident says he has reported […]
Decision Case ID 202303241 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background The resident lives with her partner and their 2 children. At the […]
Decision Case ID 202524956 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 March 2026 Background The resident has lived at the property since November 2000. In […]
Decision Case ID 202507491 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 March 2026 Background The resident lives in a 1-bedroom bungalow owned by the landlord. His […]
Decision Case ID 202337077 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 March 2026 Background The resident reported damp in the bathroom on 12 […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |