Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202323933 Decision type Investigation Landlord Salvation Army Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 26 August 2026 Background The resident’s rent was set in accordance with the social rent […]
Decision Case ID 202335442 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 22 June 2026 Background The resident is a shared owner of a flat. The landlord […]
Decision Case ID 202535394 Decision type Investigation Landlord Cross Keys Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 June 2026 Background The resident suffers from chronic pain and has mobility and […]
Decision Case ID 202404250 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 2 June 2026 Background The resident is a former shared owner of the […]
Decision Case ID 202405406 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 June 2026 Background The resident is vulnerable and has mental health conditions, which the landlord […]
Decision Case ID 202403379 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident told the landlord she was having significant mental […]
Decision Case ID 202534025 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background The resident was unhappy with how the landlord handled […]
Decision Case ID 202411014 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background The resident complained to the landlord about disruptive behaviour from his […]
Decision Case ID 202407926 Decision type Investigation Landlord Wythenshawe Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background The resident said he is physically disabled and has […]
Decision Case ID 202408248 Decision type Investigation Landlord Greatwell Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident complained about how the landlord’s staff communicated with her […]
Decision Case ID 202418031 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 27 May 2026 Background The landlord sent the resident a section 20B service charge notice on 28 […]
Decision Case ID 202332835 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 22 May 2026 Background The resident reported damp and mould in the property to the […]
Decision Case ID 202406062 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Secure Tenancy Date 19 May 2026 Background The resident lives in a bungalow that backs onto communal land. In […]
Decision Case ID 202534283 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident told the landlord her health condition made it difficult […]
Decision Case ID 202403987 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident complained that her gas supply was disconnected for […]
Decision Case ID 202400776 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Date 13 May 2026 Background The resident raised concerns about a number of ongoing repair issues. He is […]
Decision Case ID 202500987 Decision type Investigation Landlord Cornerstone Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 May 2026 Background The resident contacted the landlord and said that a tree was […]
Decision Case ID 202405498 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 May 2026 Background The landlord’s contractor completed remedial work in the resident’s garden following […]
Decision Case ID 202338562 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives with his child, both live with physical […]
Decision Case ID 202533112 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives at the property which is a first-floor flat in a […]
Decision Case ID 202415636 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident reported a number of repairs to the landlord over several […]
Decision Case ID 202231183 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 30 April 2026 Background The resident is a shared owner who raised concerns about […]
Decision Case ID 202346152 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident had been attempting to contact the landlord about moving […]
Decision Case ID 202503707 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident reported several repair issues to the landlord, including plastering […]
Decision Case ID 202501895 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 29 April 2026 Background The resident lives in a 2-bedroom ground-floor flat with 2 two children […]
Decision Case ID 202341374 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 29 April 2026 Background The resident was in the process of purchasing the property […]
Decision Case ID 202343974 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 April 2026 Background The resident moved into the property on 28 November 2022. The […]
Decision Case ID 202338932 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident lives in a 1-bed bungalow. She reported to the landlord […]
Decision Case ID 202234682 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident was a tenant of the landlord back in 2009. […]
Decision Case ID 202400197 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 April 2026 Background The resident purchased her share of the property on 14 November 2022. […]
Decision Case ID 202427524 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 April 2026 Background The resident purchased her share of the new build property in […]
Decision Case ID 202502206 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 22 April 2026 Background The resident said the landlord had not provided her with […]
Decision Case ID 202433842 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background In July 2024 the resident queried why her windows had not been cleaned […]
Decision Case ID 202343764 Decision type Investigation Landlord Hightown Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident moved out of the property in November 2021 […]
Decision Case ID 202411863 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background At the time of this complaint, the resident lived in a flat […]
Decision Case ID 202401327 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background The resident is unhappy with the landlord’s handling of concerns […]
Decision Case ID 202504238 Decision type Investigation Landlord Livv Housing Group Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background During March 2025 the resident experienced a leak from her boiler […]
Decision Case ID 202409517 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 17 April 2026 Background The resident agreed a payment plan with the landlord in April […]
Decision Case ID 202502530 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 17April 2026 Background The resident is a leaseholder living in a block of flats. The landlord is […]
Case ID 202530781 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident moved via a mutual exchange process. When she moved […]
Decision Case ID 202345006 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing association Occupancy Assured tenancy Date 17 April 2026 Background The resident lives in a block of flats, which […]
Decision Case ID 202414626 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 April 2026 Background The property is a flat within a building with […]
Decision Case ID 202425653 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 15 April 2026 Background The resident lives in a one-bedroom ground floor flat. […]
Decision Case ID 202345197 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 14 April 2026 Background The resident complained about the landlord’s decision to contact her mortgage lender […]
Decision Case ID 202450910 Decision type Investigation Landlord Greatwell Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 April 2026 Background The resident contacted the landlord to report his concerns about the […]
Decision Case ID 202400312 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Secure Tenancy Date 2 April 2026 Background The property is a new build house. The resident reported […]
Decision Case ID 202413037 Decision type Investigation Landlord Livv Housing Group Landlord type Housing Association Occupancy Assured Tenancy Date 1 April 2026 Background The landlord conducted a gas safety check on 26 June […]
Decision Case ID 202439795 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 01 April 2026 Background At the time of her complaint, the resident lived with her […]
Decision Case ID 202335115 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident, who has a weakened immune system, lived in […]
Decision Case ID 202331438 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 30 March 2026 Background The resident lives in a 1 bed flat within […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |