Cottsway Housing Association Limited (202209115)
The complaint is about the landlord’s handling of noise disturbance and antisocial behaviour (ASB).
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sanctuary Housing Association (202219328)
The complaint is about: The landlord’s handling of damp and mould. The landlord’s decision not to award compensation for damaged goods.
Clarion Housing Association Limited (202124142)
The complaint is about the information provided by the landlord in relation to parking at the resident’s property.
Clarion Housing Association Limited (202204056)
REPORT COMPLAINT 202204056 Clarion Housing Association Limited 18 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Clarion Housing Association Limited (202210164)
The complaint is about the landlord’s response to the request for an allocated disabled parking space.
Clarion Housing Association Limited (202215486)
REPORT COMPLAINT 202215486 Clarion Housing Association Limited 6 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Bromford Housing Association Limited (202216237)
The complaint is about the landlord’s: response to the resident’s report of a leak; complaints handling.
Sanctuary Housing Association (202214318)
The complaint is about: The landlord's handling of repairs to the resident’s solar panels. The landlord’s handling of the resident’s complaint about its disposal of her belongings, following a fire in the property.
Mount Green Housing Association Limited (202220870)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and request for compensation.
Broadland Housing Association Limited (202211606)
The complaint is about the landlord's handling of the resident’s request to: Install solar panels at the property. Move to a property that had solar panels or a property where he would be allowed to install solar panels.
Cottsway Housing Association Limited (202219718)
The complaint is about the landlord’s: Response to the resident’s reports of staff conduct. Communication about keeping dogs at the property.
Together Housing Association Limited (202224305)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Clarion Housing Association Limited (202200988)
The complaint is about the landlord’s response to: The resident’s reports about communal lighting. The resident’s reports about the intercom system. The resident’s reports about the CCTV system. The formal complaint.
Guinness Housing Association Limited (202204395)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Hyde Housing Association Limited (202203653)
The complaint is about: The landlord’s handling of concerns about the quality of the estate management services provided by the landlord; The landlord’s handling of reports of staff conduct; The landlord’s complaint handling, and; The landlord’s decision not to investigate the resolutions offered in respect of previous complaints.
Guinness Housing Association Limited (202216068)
The complaint is about the landlord’s response to the resident’s request for the installation of a shower.
Guinness Housing Association Limited (202217670)
The complaint is about the landlord’s response to the resident’s request for underfloor insulation.
Clarion Housing Association Limited (202128461)
The complaint is about how the landlord handled the resident’s concerns about a security gate installation. The Ombudsman has also considered the landlord’s complaint handling.
Guinness Housing Association Limited (202209680)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould within the property. Decision to install cavity wall insulation (CWI) in 2018.
Clarion Housing Association Limited (202201201)
The complaint is about the landlord’s: Response to the resident’s request for compensation for damage to her decorations from various leaks in the property . Handling of the associated complaint.
Great Places Housing Association (202207174)
The complaint is about: The landlord's handling of the resident's request for replacement fencing. The landlord's complaint handling.
Guinness Housing Association Limited (202216793)
The complaint is about the landlord’s response to the resident’s report of staff misconduct.
Guinness Housing Association Limited (202222155)
The complaint is about the landlord’s response to the report that it caused damage to the resident’s front door, window and car.
Clarion Housing Association Limited (201909272)
The complaint is about the landlord’s handling of the resident’s reports of pests in his property and the communal areas.
Clarion Housing Association Limited (202119635)
The landlords handling of:
Hyde Housing Association Limited (202125853)
The complaint is about the landlord’s: response to the resident’s reports of defects at her property, and complaint handling.
Sanctuary Housing Association (202219016)
This complaint is about: The condition of the property when it was let to the resident. The landlord’s response to concerns about a neighbouring resident having access to CCTV equipment. The landlord’s communication and complaint handling.
Derwent Housing Association Limited (202202840)
The complaint is about the landlord’s decision not to escalate the resident’s complaint to stage two of its complaints process.
Wandle Housing Association Limited (202115070)
The complaint is about the landlord’s: Handling of the resident’s reports of discrimination. Communication about an issue with the energy meter. Handling of the complaint.
Guinness Housing Association Limited (202221498)
The complaint concerns: The landlord’s decision not to replace the bathroom and the kitchen in the resident’s property. The associated formal complaint into this matter.
Clarion Housing Association Limited (202127553)
The complaint concerns the landlord’s response to the resident about: The cleaning of the communal areas. The rent and service charges increase.
Cottsway Housing Association Limited (202211638)
The complaint is about the landlord’s handling of, and response to, the resident’s application for a mutual exchange.
Hyde Housing Association Limited (202212252)
The complaint is about the landlord’s handling of the resident’s reports of fly-tipping.
Unity Housing Association Limited (202127712)
The complaint is about the landlord’s handling of the resident’s reports that the white goods in their property were faulty when he moved in.
Sovereign Housing Association Limited (202204966)
The complaint is about the landlord’s response when the resident asked the landlord to explain the difference in rent paid by the resident and a neighbour.
Sanctuary Housing Association (202203195)
The complaint is about the landlord's response to the resident's request to cut back trees in the back garden of the resident’s property.
Sanctuary Housing Association (202211416)
The complaint is about the landlord’s administration and communication in relation to the resident’s service charge query.
Clarion Housing Association Limited (202124288)
This complaint is about the landlord’s: Decision not to install a particular style of fence. Response to the resident’s concerns about the boundary line. Response to the resident’s concerns that he had been discriminated against.
Clarion Housing Association Limited (202219504)
The complaint is about the landlord’s handling of the resident’s request for a management move.
Muir Group Housing Association Limited (202201833)
The complaint is about: The landlord’s response to a complaint about communal cleaning provision. The landlord not providing a breakdown of service charges.
Habinteg Housing Association Limited (202124509)
The complaint is about: The landlord’s handling of the resident’s reports of blocked drains outside her property. The landlord’s complaints handling.
Manningham Housing Association Limited (202104146)
The complaint is about: The landlord’s response to the resident’s concerns about it referring her to a mental health agency. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Bromford Housing Association Limited (202114834)
The complaint is about: The landlord’s decision to remove the communal porch doors to the resident’s property. its associated complaint handling.
Clarion Housing Association Limited (202120262)
This complaint is about the landlord’s handling of: The resident’s reports concerning antisocial behaviour. The resident’s request for a management transfer. The Ombudsman has also considered the landlord’s complaint handling.
Arawak Walton Housing Association Limited (202116152)
The complaint is about: The landlord’s maintenance of communal grounds; The landlord’s handling of reports of poor staff conduct toward the resident.
Orbit Housing Association Limited (202111421)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and his request for a management transfer.
The Riverside Group Limited (202121870)
The complaint is about the landlord’s handling of the consultation process with residents, prior to the 2021 partnership between the landlord and another housing association. The Service has also considered any associated complaint handling.
Nottingham Community Housing Association Limited (202122912)
This complaint is about the landlord’s response to the resident’s reports of noise disturbance and anti-social behaviour (ASB).
Swan Housing Association Limited (202208879)
The complaint is about the landlord’s handling of the resident’s property transfer application.
Sanctuary Housing Association (202113020)
The resident’s complaint is about the landlord's handling of repairs to the kitchen taps of the property and her complaint about the conduct of the contractor undertaking the repair.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)