Orbit Housing Association Limited (202109170)
The complaint is about the landlord’s handling of the resident’s Right to Buy (RTB) application.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sanctuary Housing Association (202115661)
The complaint is about the landlord’s response to the resident’s reports about: Flooring in the property. A tree in the garden of the property. The shower at the property.
Clarion Housing Association Limited (202015276)
The resident’s complaint is about the landlord's handling of external redecoration works to the property. The landlord’s complaint handling has also been considered.
Cotman Housing Association Limited (202016991)
The complaint is about the landlord’s handling of the resident’s application to be rehoused.
Clarion Housing Association Limited (202102182)
The complaint is about the resident’s concerns that that the landlord has withheld consent for adaptations works to be carried out.
Clarion Housing Association Limited (202108787)
The complaint is about the landlord’s handling of the resident’s request for succession to the tenancy at the property.
Broadland Housing Association Limited (202200995)
The complaint is about the landlord’s response to the resident’s: reports of issues with her boiler and a mouse infestation; concerns about its staff member’s conduct, in particular the advice provided on the condition of her property.
Hyde Housing Association Limited (202106822)
The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour. The landlord’s complaint handling has also been considered.
Clarion Housing Association Limited (202121725)
The complaint is about the landlord’s response to the resident’s concerns about the quality of the carpet in the property.
Clarion Housing Association Limited (202102884)
The complaint is about the landlord’s refusal of a request for a management transfer.
Clarion Housing Association Limited (202200310)
The complaint is about the landlord’s response to the resident’s request for a bathroom replacement.
Clarion Housing Association Limited (202016189)
This complaint is about the landlord’s response: to the resident’s report of anti- social behaviour (ASB) from her neighbours. to the resident’s report of staff conduct. to the related complaint.
Community Gateway Association Limited (202127389)
The complaint is about the landlord’s response to the resident’s request to install a boundary fence around her garden.
Castles & Coasts Housing Association Limited (202116974)
The complaint is about the landlord’s: response to a request to install a driveway to the front of the resident’s property; response to a request for a fence in the resident’s back garden; complaint handling.
Habinteg Housing Association Limited (202002958)
The complaint is about: The landlord’s response to the resident’s reports that the landlord falsified documents. The landlord’s response to the resident’s reports of staff conduct. The landlord’s response to the resident’s request for a move. The landlord’s handling of the resident’s reports of data breaches.
Orbit Housing Association Limited (202121373)
The complaint is about the landlord’s decision to recharge the resident for damage caused to temporary accommodation.
Guinness Housing Association Limited (202128330)
The complaint concerns how the landlord handled reports of damp and mould in the property and its decision not to offer compensation for damage caused to the resident’s personal items .
Sanctuary Housing Association (202123803)
The complaint concerns: The landlord’s decision to issue a letter and email relating to its intention to begin possession proceedings and its handling of the resident’s concerns about its decision. The amount of compensation offered by the landlord for delays in its complaint handling and providing a copy of the …
Hyde Housing Association Limited (202121737)
REPORT COMPLAINT 202121737 Hyde Housing Association Limited 9 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (202109659)
The complaint is about the landlord’s response to the resident’s compensation request in respect to structural works, for which she was decanted from her property for seven weeks.
Sovereign Housing Association Limited (202014672)
The complaint is about the landlord’s response to the resident’s compensation claim about leaks which resulted in a decant.
Sanctuary Housing Association (202122653)
The complaint is about the landlord’s response to the resident’s reports of repairs relating to her shed.
Innisfree Housing Association Limited (202112421)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from a neighbour.
Clarion Housing Association Limited (202117113)
The complaint is about the landlord’s handling of the resident’s: Request for a refund of the service charges and details of the costs. The landlord’s management of the resident’s rent account. The Ombudsman has also considered the landlord’s complaint handling and compensation offered.
Shepherds Bush Housing Association Limited (202107472)
The complaint is about the landlord’s: Decision not to add the resident’s two children as members of the household on the tenancy. Response to a report of mice in the property.
Sanctuary Housing Association (202100264)
The complaint is about: The landlord’s handling of the resident’s reports concerning the condition of the kitchen at her property. The landlord’s response to the resident’s request for the kitchen to be replaced.
West Kent Housing Association (202116558)
The complaint is about the landlord’s decision not to install soundproofing in the resident’s property.
Thames Valley Housing Association Limited (202126898)
The complaint refers to the landlord’s handling of: The resident’s reports of noise nuisance from a nursery beneath his property. Repairs to a broken washing machine.
Sovereign Housing Association Limited (202103368)
The resident complains about the landlord’s response to:
Guinness Housing Association Limited (202124583)
REPORT COMPLAINT 202124583 Guinness Housing Association Limited 18 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (202013129)
The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request to be re-housed under the management transfer process.
Tuntum Housing Association Limited (202108569)
This complaint is about the landlord’s response to the resident’s concern about: the conduct of its staff; the offer of compensation.
Clarion Housing Association Limited (202007842)
The complaint is about the landlord’s handling of the resident’s request for rehousing.
Clarion Housing Association Limited (202107451)
The resident complains about the landlord’s handling of: repairs to the main entrance door/intercom and the request for compensation for this, and; the formal complaint.
Harrow Churches Housing Association (202014585)
The complaint is regarding: The landlord’s response to the resident’s reports that a member of staff had taken over £3000 from her bank account without her consent. The landlord’s administration of the resident’s rent account, its decision to issue a Notice of Seeking Possession (NOSP) and its handling of that …
Sanctuary Housing Association (202117572)
The complaint is about the landlord's response to damage to the resident’s possessions, including a carpet, caused by the sprinkler system.
Sovereign Housing Association Limited (202101866)
The complaint is about the landlord’s handling of the resident’s reports of a faulty gas meter.
Clarion Housing Association Limited (202011806)
The complaint is about the landlord’s handling of: The issuing of a final warning letter to the resident following her anti-social behaviour (‘ASB’) reports and counter allegations. The resident’s request to be rehoused.
Clarion Housing Association Limited (202009100)
This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) the resident’s reports of noise disturbance the resident’s reports of the lack of maintenance of the neighbour’s garden including dog fouling the related complaint
Clarion Housing Association Limited (202012635)
The complaint is about the landlord’s handling of the residents reports of Anti-Social Behaviour (ASB) and inadequate sound insulation at his property.
Shian Housing Association Limited (202017018)
The complaint is about the landlord’s response to: A parking fine the resident received from Parking Control Management. The resident’s request for a disabled parking bay.
Derwent Housing Association Limited (202110835)
The complaint is about the landlord’s response to the residents reports of cigarette smoke from the flat above entering her property.
Clarion Housing Association Limited (202114535)
The complaint is about: The information provided by the landlord about the property and the tenancy type during the tenancy offer process in 2019. The landlord sending the resident details about another tenant during the stage one complaint response. The landlord’s decision to not to allow the resident to purchase …
Cottsway Housing Association Limited (202113909)
The complaint is about the landlord’s response to the resident’s reports of a leak and her subsequent request for compensation.
Belgrave Neighbourhood Co-op Housing Association Limited (202013243)
The complaint is about the landlord’s handling of repairs to the resident’s heating and hot water system.
Sovereign Housing Association Limited (202120855)
The complaint is about the landlord’s handling of the resident’s concerns about antisocial behaviour by a neighbour, in relation to the neighbour’s dog and fence.
Thames Valley Housing Association Limited (202108291)
The complaint is about: The landlord's response to the resident’s concerns regarding fire safety at the pro p erty and how this impacted on the sale of their property . The landlord’s response to the resident’s request for a refund for service charges in relation to window cleaning and concierge …
Derwent Housing Association Limited (202103153)
This complaint is about: The landlord’s handling of the resident’s complaint of 31 May 2019 regarding her reports of anti-social behaviour (ASB) by her neighbours, fencing and other issues. The resident’s complaint of 16 June 2020 about: How the landlord handled her reports, between 4 June 2019 and 16 June …
Lincolnshire Rural Housing Association Limited (202119325)
The complaint is about the landlord’s positioning of a replacement oil tank in the resident’s back garden.
Thames Valley Housing Association Limited (201912488)
This complaint is about: The resident’s liability to pay for some of her service charges. A legal charge against the resident’s property. The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours. The landlord’s response to the resident’s allegations of racism by its staff.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)