Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202435278 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 21 May 2026 Background The resident raised concerns on 20 April […]
Decision Case ID 202338562 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives with his child, both live with physical […]
Decision Case ID 202536205 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident was unhappy with how […]
Decision Case ID 202533112 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives at the property which is a first-floor flat in a […]
Decision Case ID 202415636 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident reported a number of repairs to the landlord over several […]
Decision Case ID 202231183 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 30 April 2026 Background The resident is a shared owner who raised concerns about […]
Decision Case ID 202346152 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident had been attempting to contact the landlord about moving […]
Decision Case ID 202234641 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 April 2026 Background In November 2022, the resident moved into […]
Decision Case ID 202503707 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident reported several repair issues to the landlord, including plastering […]
Decision Case ID 202501895 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 29 April 2026 Background The resident lives in a 2-bedroom ground-floor flat with 2 two children […]
Decision Case ID 202341374 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 29 April 2026 Background The resident was in the process of purchasing the property […]
Decision Case ID 202343974 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 April 2026 Background The resident moved into the property on 28 November 2022. The […]
Decision Case ID 202341010 Decision type Investigation Landlord Rotherham Metropolitan Borough Council Landlord type Local Authority Occupancy Leaseholder Date 27 April 2026 Background The resident complained to the landlord about the conduct of contractors […]
Decision Case ID 202338932 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident lives in a 1-bed bungalow. She reported to the landlord […]
Decision Case ID 202234682 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident was a tenant of the landlord back in 2009. […]
Decision Case ID 202400197 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 April 2026 Background The resident purchased her share of the property on 14 November 2022. […]
Decision Case ID 202427524 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 April 2026 Background The resident purchased her share of the new build property in […]
Decision Case ID 202435443 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 April 2026 Background The resident reported a leak into […]
Decision Case ID 202504387 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 April 2026 Background The resident’s complaint arose after requesting […]
Decision Case ID 202334983 and 202502601 Decision type Investigation Landlord Audley Group Ltd Landlord type Voluntary Occupancy Leaseholder Date 22 April 2026 Background The resident is a leaseholder of an apartment in a retirement […]
Decision Case ID 202334983 and 202502601 Decision type Investigation Landlord Audley Group Ltd Landlord type Voluntary Occupancy Leaseholder Date 22 April 2026 Background The resident is a leaseholder of an apartment in a retirement village. […]
Decision Case ID 202502206 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 22 April 2026 Background The resident said the landlord had not provided her with […]
Decision Case ID 202307413 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO or TMO Occupancy Introductory Tenancy Date 22 April 2026 Background The tenancy began in […]
Decision Case ID 202433842 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background In July 2024 the resident queried why her windows had not been cleaned […]
Decision Case ID 202343764 Decision type Investigation Landlord Hightown Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident moved out of the property in November 2021 […]
Decision Case ID 202338408 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 21 April 2026 Background The resident reported a faulty […]
Decision Case ID 202411863 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background At the time of this complaint, the resident lived in a flat […]
Decision Case ID 202401327 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background The resident is unhappy with the landlord’s handling of concerns […]
Decision Case ID 202504238 Decision type Investigation Landlord Livv Housing Group Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background During March 2025 the resident experienced a leak from her boiler […]
Decision Case ID 202402636 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 20 April 2026 Background The landlord previously had […]
Decision Case ID 202409517 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 17 April 2026 Background The resident agreed a payment plan with the landlord in April […]
Decision Case ID 202500689 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 April 2026 Background The resident reported that the top […]
Decision Case ID 202502530 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 17April 2026 Background The resident is a leaseholder living in a block of flats. The landlord is […]
Case ID 202530781 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident moved via a mutual exchange process. When she moved […]
Decision Case ID 202345006 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing association Occupancy Assured tenancy Date 17 April 2026 Background The resident lives in a block of flats, which […]
Decision Case ID 202414626 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 April 2026 Background The property is a flat within a building with […]
Decision Case ID 202339968 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority Occupancy Flexible Tenancy Date 15 April 2026 Background The landlord issued the resident with a notice of seeking possession […]
Decision Case ID 202425653 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 15 April 2026 Background The resident lives in a one-bedroom ground floor flat. […]
Decision Case ID 202447818 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 April 2026 Background In October 2023 the resident contacted […]
Decision Case ID 202345197 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 14 April 2026 Background The resident complained about the landlord’s decision to contact her mortgage lender […]
Decision Case ID 202450910 Decision type Investigation Landlord Greatwell Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 April 2026 Background The resident contacted the landlord to report his concerns about the […]
Decision Case ID 202400312 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Secure Tenancy Date 2 April 2026 Background The property is a new build house. The resident reported […]
Decision Case ID 202413037 Decision type Investigation Landlord Livv Housing Group Landlord type Housing Association Occupancy Assured Tenancy Date 1 April 2026 Background The landlord conducted a gas safety check on 26 June […]
Decision Case ID 202439795 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 01 April 2026 Background At the time of her complaint, the resident lived with her […]
Decision Case ID 202341745 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 February 2026 Background The resident moved into the newly constructed mid‑terraced property in April […]
Decision Case ID 202428156 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident lives in […]
Decision Case ID 202429762 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 October 2025 Background The resident lives in a maisonette flat. In April 2024, the resident […]
The complaint is about the landlord’s handling of: water leaks from above and subsequent damage to the resident’s property. damage to the resident’s possessions. the complaint. When Ms N contacted the landlord in April 2024, she said that she wanted to raise the matter as an “official complaint”. While the …
REPORT COMPLAINT 202314858 Lambeth Council 29 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
REPORT COMPLAINT 202326472 Yorkshire Housing Limited 25 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |