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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "The Guinness Partnership Limited" × Year: 2023 × Outcome: No_Maladministration ×

Showing 8 of 18,103 decisions matching "The Guinness Partnership Limited"

Decisions

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The Guinness Partnership Limited (202209839)

31 Aug 2023 Case 202209839 No Maladministration Estate Management

The complaint is regarding the landlord’s handling of the resident's request for remedial works to the garden.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202203564)

19 Jul 2023 Case 202203564 No Maladministration ASB/Abuse/Nuisance

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s associated complaint handling.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202206386)

8 Jun 2023 Case 202206386 No Maladministration Health and Safety (inc. building safety)

The resident has complained about the following: The landlord’s management of asbestos in the property A. The landlord’s decision not to allow the resident to remain in the decant accommodation.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202108495)

27 Apr 2023 Case 202108495 No Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord: Failing to advise the resident that he was signing a tenancy agreement. Failing to inform the resident of anti-social behaviour at the property.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202203314)

30 Mar 2023 Case 202203314 No Maladministration Financial

The complaint is about the landlord’s handling of rent arrears accrued at a previous address.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202127417)

6 Mar 2023 Case 202127417 No Maladministration Financial

The resident has complained about the landlord’s management of the gardening contract and its decision not to refund her service charge.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202204790)

23 Jan 2023 Case 202204790 No Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s handling of reports received about the resident’s behaviour towards concierge staff.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)