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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "The Guinness Partnership Limited" × Year: 2021 × Outcome: No_Maladministration ×

Showing 5 of 18,103 decisions matching "The Guinness Partnership Limited"

Decisions

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The Guinness Partnership Limited (202104966)

30 Dec 2021 Case 202104966 No Maladministration ASB/Abuse/Nuisance

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202014535)

27 Oct 2021 Case 202014535 No Maladministration ASB/Abuse/Nuisance

The complaint refers to: The landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202005376)

15 Jun 2021 Case 202005376 No Maladministration Old Property Condition migrated-2025

The complaint is about: The landlord's response to the resident’s report that a leak from her toilet in 2020 had caused her water bill to increase. The resident’s concerns about her increased water usage between 2016 and 2020, which she says was caused by leaks in her property.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (201911472)

10 May 2021 Case 201911472 No Maladministration ASB/Abuse/Nuisance

The complaint concerns: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The length of the notice period required by the landlord before the resident left the property, as well as the rent payable during this period. The landlord’s handling of the associated formal complaint.

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (201900772)

28 Jan 2021 Case 201900772 No Maladministration Case Review

The complaint is about the landlord’s decision to restrict the resident’s contact with it in November 2018.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)