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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "Southwark Council" × Year: 2021 × Outcome: No_Maladministration ×

Showing 14 of 18,103 decisions matching "Southwark Council"

Decisions

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Southwark Council (202014353)

20 Dec 2021 Case 202014353 No Maladministration Estate Management

The complaint is regarding the landlord’s decision to remove a fence erected by the resident.

Read the original Housing Ombudsman decision via the title.

Southwark Council (202015389)

8 Nov 2021 Case 202015389 No Maladministration Local Authority / ALMO or TMO

The complaint concerns how the landlord handled: A water leak into the property reported by the resident in April 2019. A water leak into the property reported by the resident in August 2020. The formal complaint into these matters.

Read the original Housing Ombudsman decision via the title.

Southwark Council (202017218)

1 Jul 2021 Case 202017218 No Maladministration Local Authority / ALMO or TMO

The complaint concerns the landlord’s response to the resident’s reports of noise emanating from the water tanks in their building.

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Southwark Council (202006676)

30 Jun 2021 Case 202006676 No Maladministration Financial

The complaint concerns the landlord’s: Handling of repairs following a leak from a radiator. Decision not to replace the living room flooring damaged by the leak. Insurance provider declining the resident’s request for compensation for damage to her possessions caused by the leak.

Read the original Housing Ombudsman decision via the title.

Southwark Council (202015091)

11 Jun 2021 Case 202015091 No Maladministration Local Authority / ALMO or TMO

The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB).

Read the original Housing Ombudsman decision via the title.

Southwark Council (202013712)

7 Jun 2021 Case 202013712 No Maladministration Local Authority / ALMO or TMO

The complaint concerns the landlord’s handling of repairs to the resident’s stairs.

Read the original Housing Ombudsman decision via the title.

Southwark Council (202013842)

27 May 2021 Case 202013842 No Maladministration Local Authority / ALMO or TMO

The complaint concerns the landlord’s handling of the resident’s report of a water leak in his property.

Read the original Housing Ombudsman decision via the title.

Southwark Council (202003725)

11 May 2021 Case 202003725 No Maladministration Managing Relations

The complaint is about: The landlord’s handling of repairs to the resident’s kitchen. Complaint handling.

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Southwark Council (202009109)

5 May 2021 Case 202009109 No Maladministration Local Authority / ALMO or TMO

REPORT COMPLAINT 202009109 Southwark Council 29 April 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

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Southwark Council (202010571)

28 Apr 2021 Case 202010571 No Maladministration Local Authority / ALMO or TMO

The complaint concerns: The landlord’s response to reports of a water leak into the resident’s property. The landlord’s refusal to provide the resident with detailed information concerning the source of the leak and what repairs it undertook to resolve the issue. The landlord’s decision to only consider events 12 months …

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Southwark Council (202003065)

1 Apr 2021 Case 202003065 No Maladministration Financial

The complaint refers to the landlord’s handling of: The outstanding major works to the resident’s kitchen. The replacement of the resident’s carpets following a water leak. The resident’s concerns related to the condition of the property. The resident’s request for a rent and service charge refund for the period when …

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Southwark Council (201906325)

8 Feb 2021 Case 201906325 No Maladministration Local Authority / ALMO or TMO

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour.

Read the original Housing Ombudsman decision via the title.

Southwark Council (202002332)

26 Jan 2021 Case 202002332 No Maladministration Local Authority / ALMO or TMO

The complaint is about the landlord’s response to concerns raised by the resident about major works, in particular: The amount of service charge. The length of time taken to complete the works. The quality of the decorating work. Complaint handling.

Read the original Housing Ombudsman decision via the title.

Southwark Council (201703942)

8 Jan 2021 Case 201703942 No Maladministration Local Authority / ALMO or TMO

The complaint is about how the landlord: Responded to reports of anti social behaviour (ASB) Handled an emergency rehousing request

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Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)