Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202332835 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 22 May 2026 Background The resident reported damp and mould in the property to the […]
Decision Case ID 202338932 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident lives in a 1-bed bungalow. She reported to the landlord […]
Decision Case ID 202510450 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a block of flats. She has mental health […]
Decision Case ID 202424654 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident is a joint tenant with her partner and they live […]
Decision Case ID 202429786 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Freeholder Date 15 October 2025 Background The resident lives in a 2 bedroom house and has said for all […]
Decision Case ID 202429762 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 October 2025 Background The resident lives in a maisonette flat. In April 2024, the resident […]
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Requests for adjustments to CCTV. Associated complaint.
The resident’s complaint is about the landlord’s refusal to pay for repairs to a fridge-freezer.
Your complaint is about the landlord's handling of the utilities aspect of the service charge and the associated complaint.
The resident’s complaint is about the landlord’s handling of her reports that it installed the back garden incorrectly.
The resident’s complaint is about: The landlord's handling of repairs, specifically to the kitchen extractor fan, garden paving and fence. The landlord’s response to the resident’s request for a kitchen and bathroom upgrade. The landlord's communication with the resident.
The complaint is about the landlord’s handling of the sale of the property.
The complaint is about the landlord’s: response to the resident’s concerns about parking. disclosure of information to third parties about the resident’s parking and antisocial behaviour (ASB) complaints.
The complaint is about the landlord’s response to the resident’s request to retain her CCTV security system.
This complaint is about the landlord’s handling of the resident’s request for repairs to a communal fire door.
The complaint concerns: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours. The landlord’s handling of damp and mould at her previous property.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The complaint is about: The landlord’s handling of the resident’s reports of a bed bug infestation in the property. The landlord’s response to the resident’s request for reimbursement of costs incurred during the bed bug infestation.
The complaint is about the landlord’s handling of: Repairs to the kitchen flooring leading to a leak from within the property. A pest infestation within the property. The resident being moved into temporary accommodation. Reports by the resident that his fridge was broken, and carpets stained.
The complaint is about the landlord’s communication in relation to the resident’s fire safety concerns within the building. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB) and her requests to be rehoused.
The complaint is about the landlord’s handling of the resident’s request to end his joint tenancy and be transferred to alternative accommodation.
The complaint is about the landlord’s handling of the resident’s requests for an urgent management move.
The complaint is about: the landlord’s delays in replacing the resident’s window, and; the landlord’s response to the resident’s concerns about the standard of workmanship on the replacement window.
The resident complains about the landlord’s handling of anti-social behaviour reports made about her, including its decision to issue her with a warning letter.
The resident has complained about the following: The landlord’s handling of works to resolve the ventilation, drainage, and access issues at the property. Damage to the resident’s belongings. The contractor’s behaviour.
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from the flat above.
The complaint is about the landlord’s handling of: A request for repairs to the resident’s windows. The resident’s request for the landlord to use a different contractor.
The complaint is about the landlord’s response to the resident’s request for a move to alternative accommodation.
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould at her property. Request to be moved to another property.
The complaint concerns how the landlord handled the resident’s: housing application formal complaint into this matter. allegations of discrimination by its staff members.
The complaint is about the landlord’s handling of the resident’s reports of:
The complaint refers to: The landlord’s response to the resident’s request for compensation for the interruption of the gas supply to the property. The landlord’s handling of the resident’s Subject Access Request. The landlord’s communication and handling of the associated complaint.
The resident has complained that the landlord has failed to resolve their reports of noise nuisance from a neighbour
The resident complains about the landlord’s decision to refuse her request for the notice period for the property to be reduced to two weeks, following her reports of ASB and communal repairs.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |