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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "Sanctuary Housing Association" × Year: 2023 × Outcome: No_Maladministration ×

Showing 7 of 18,103 decisions matching "Sanctuary Housing Association"

Decisions

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Sanctuary Housing Association (202219328)

31 Oct 2023 Case 202219328 No Maladministration Financial

The complaint is about: The landlord’s handling of damp and mould. The landlord’s decision not to award compensation for damaged goods.

Read the original Housing Ombudsman decision via the title.

Sanctuary Housing Association (202214318)

22 Aug 2023 Case 202214318 No Maladministration Financial

The complaint is about: The landlord's handling of repairs to the resident’s solar panels. The landlord’s handling of the resident’s complaint about its disposal of her belongings, following a fire in the property.

Read the original Housing Ombudsman decision via the title.

Sanctuary Housing Association (202219016)

18 May 2023 Case 202219016 No Maladministration Estate Management

This complaint is about: The condition of the property when it was let to the resident. The landlord’s response to concerns about a neighbouring resident having access to CCTV equipment. The landlord’s communication and complaint handling.

Read the original Housing Ombudsman decision via the title.

Sanctuary Housing Association (202203195)

11 Apr 2023 Case 202203195 No Maladministration Estate Management

The complaint is about the landlord's response to the resident's request to cut back trees in the back garden of the resident’s property.

Read the original Housing Ombudsman decision via the title.

Sanctuary Housing Association (202211416)

6 Apr 2023 Case 202211416 No Maladministration Financial

The complaint is about the landlord’s administration and communication in relation to the resident’s service charge query.

Read the original Housing Ombudsman decision via the title.

Sanctuary Housing Association (202113020)

21 Feb 2023 Case 202113020 No Maladministration Old Property Condition migrated-2025

The resident’s complaint is about the landlord's handling of repairs to the kitchen taps of the property and her complaint about the conduct of the contractor undertaking the repair.

Read the original Housing Ombudsman decision via the title.

Sanctuary Housing Association (202105061)

30 Jan 2023 Case 202105061 No Maladministration Managing Relations

This complaint is about the landlord’s handling of: the priority awarded to the resident’s transfer application. the repairs to the resident’s property following the leak into the lounge; the related complaint.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)