Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202418031 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 27 May 2026 Background The landlord sent the resident a section 20B service charge notice on 28 […]
Decision Case ID 202400776 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Date 13 May 2026 Background The resident raised concerns about a number of ongoing repair issues. He is […]
Decision Case ID 202501895 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 29 April 2026 Background The resident lives in a 2-bedroom ground-floor flat with 2 two children […]
Decision Case ID 202508512 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 30 January 2026 Background The resident has lived in the property with her 4 […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |