Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202330792 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 28 November 2025 Background The resident is a shared-ownership leaseholder of a 1 bed ground floor flat. […]
Decision Case ID 202332171 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident is a tenant of the landlord. In August 2023, the […]
Decision Case ID 202506546 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a bedsit flat within a block of flats. […]
Decision Case ID 202344099 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom second floor flat. A neighbour living […]
REPORT COMPLAINT 202447629 Peabody Trust 2 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s handling of the resident’s: Door repairs. Reimbursement request for heating costs. Complaint.
The complaint was about: The landlord’s response to the resident’s concerns about the landlord’s communication regarding a fire safety inspection. The landlord’s complaint handling.
The complaint is about the landlord’s handling of fence repairs and associated costs.
The complaint is about the landlord’s response to the resident’s: Reports of repairs to the lift and associated service charges. Reports of repairs to the intercom system and associated service charges. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Reports of damp, mould, water ingress, and its handling of the associated repairs. Boundary changes in the communal garden. Reports of antisocial behaviour.
The resident’s complaint is about the landlord’s handling of gas leaks to her boiler.
The complaint was about: The landlord’s response to the resident’s concerns about the quality of fire safety works, its contractors and her request that the landlord pay for the fire safety works. The consultation for and the costs of fire safety works.
The resident’s complaint is about the conduct of a staff member while handling an antisocial behaviour (ASB) case.
The complaint is about: The landlord’s decision to nominate a staff member as a point of contact and the resident’s concerns about how that member of staff managed communication. The landlord’s complaint handling.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |