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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "Peabody Trust" × Year: 2023 × Outcome: No_Maladministration ×

Showing 11 of 18,103 decisions matching "Peabody Trust"

Decisions

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Peabody Trust (202208366)

20 Dec 2023 Case 202208366 No Maladministration Financial

The complaint is about the landlord’s response to the resident’s queries about his service charges. This Service has also investigated the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202120741)

26 Sep 2023 Case 202120741 No Maladministration Managing Relations

The complaint is about the landlord’s response to the resident’s concerns regarding the installation of fibre optic internet in the building in which he owns a property. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202100517)

14 Jul 2023 Case 202100517 No Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s: handling of a leak into the resident’s property, and; response to the resident’s report of damages to his property and belongings following the leak.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202202191)

20 Jun 2023 Case 202202191 No Maladministration Old Property Condition migrated-2025

The complaint is about the landlord's decision not to investigate the historic damp and mould experienced by the resident.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202104206)

16 Jun 2023 Case 202104206 No Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s handling of the resident’s reports of verbal abuse and antisocial behaviour (ASB) from a neighbour. This Service has also considered the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202208403)

29 Apr 2023 Case 202208403 No Maladministration Old Property Condition migrated-2025

The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202120260)

19 Apr 2023 Case 202120260 No Maladministration Managing Relations

The complaint is about the landlord’s response to the resident about: damage to carpet at the property. its complaint handling.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202128179)

19 Apr 2023 Case 202128179 No Maladministration Managing Relations

The complaint is about: The landlord's handling of the resident’s request to be transferred on medical grounds. The landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202122368)

6 Apr 2023 Case 202122368 No Maladministration Financial

The complaint is about the landlord’s payment of £100 compensation to the resident as ordered by the Housing Ombudsman Service.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202104086)

6 Mar 2023 Case 202104086 No Maladministration Old Property Condition categories

The complaint is about the landlord’s handling of the resident’s dissatisfaction with the time taken to address structural cracks to her property.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202210669)

27 Feb 2023 Case 202210669 No Maladministration Health and Safety (inc. building safety)

This complaint is about the landlord's response to the resident’s reports of a gas leak, and her concerns about its cause.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

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Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)