Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The complaint is about the level of compensation offered by the landlord following acknowledged service failures in relation to roof repairs at the resident’s property. The landlord’s response to the resident’s reports about a tap repair has also been investigated.
The complaint concerns how the landlord handled: The resident’s reports of antisocial behaviour (ASB) by her neighbour. The formal complaint into the matter.
The complaint concerns the landlord's handling of the resident’s reports of noise nuisance.
The complaint concerns how the landlord handled: The resident’s concerns that her personal information had been shared with a third party. The resident’s request to be rehoused. The resident’s reports of antisocial behaviour (ASB) and noise nuisance. The resident’s reports of poor service from its staff member. The resident’s formal …
The complaint is about the landlord’s: response to the resident’s reports of leaks at her property from July 2021; response to the resident’s reports of leaks at her property from October 2019; response to the resident’s request to implement a maintenance programme; offer of compensation in relation to the leaks; …
The complaint is about the landlord’s handling of the resident’s complaint about his housing transfer application.
The resident has complained about: The landlord’s response to their reports of antisocial behaviour, including noise nuisance and bad odours. The standard of service in the handling of their complaints.
The complaint is about the landlord’s handling of the resident’s complaint about the advice and support it gave her in relation to the sale of her property.
The complaint is about the landlord’s:
The complaint is about the landlord’s handling of the resident’s dissatisfaction with: the water rate charges; and the availability of parking and the restrictions preventing her from obtaining a permit. The Ombudsman has also considered the landlord’s handling of the complaint.
The complaint is regarding: the landlord’s handling of the resident’s request to be compensated for a damaged tyre. the landlord’s decision not to offer compensation for this damage. The resident also complained about the landlord’s handling of her reports of anti-social behaviour (ASB). her Subject Access Request.
This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
The complaint is about the landlord’s decision to not carry out additional repairs to a bike shed door.
The complaint is about the landlord’s response to the resident’s request for repairs to her door, oven, and balcony.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |