Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Search: "Metropolitan Thames Valley Housing (MTV)" × Year: 2023 × Outcome: No_Maladministration ×

Showing 3 of 18,103 decisions matching "Metropolitan Thames Valley Housing (MTV)"

Decisions

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Metropolitan Thames Valley Housing (MTV) (202212445)

8 Dec 2023 Case 202212445 No Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s response to the resident’s reports of structural noise issues with the property.

Read the original Housing Ombudsman decision via the title.

Metropolitan Thames Valley Housing (MTV) (202213217)

31 Aug 2023 Case 202213217 No Maladministration Estate Management

This complaint is about the landlord’s handling of: The resident’s reports of issues with external grounds maintenance. The associated complaint.

Read the original Housing Ombudsman decision via the title.

Metropolitan Thames Valley Housing (MTV) (202117995)

18 Jan 2023 Case 202117995 No Maladministration Financial

The resident has complained about: The landlord’s response to queries regarding the level and administration of the service charges. The landlord’s handling of the formal complaints process.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

Browse by year

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)