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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "London & Quadrant Housing Trust (L&Q)" × Year: 2025 × Outcome: No_Maladministration ×

Showing 5 of 18,103 decisions matching "London & Quadrant Housing Trust (L&Q)"

Decisions

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London & Quadrant Housing Trust (L&Q) (202326538)

9 Jun 2025 Case 202326538 No Maladministration Estate Management

The complaint is about the landlord’s handling of parking allocation at the development.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202319900)

15 May 2025 Case 202319900 No Maladministration Managing Relations

The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damaged flooring, damp, and mould in the property. Associated formal complaint.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202323179)

15 May 2025 Case 202323179 No Maladministration Responsive repairs/activity

The complaint is about the landlord’s handling of the resident’s requests for it to: replace the front and back doors. upgrade the heating system.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202225736)

3 Apr 2025 Case 202225736 No Maladministration Managing Relations

This complaint is about the landlord’s handling of: The resident’s repair requests relating to the doors, heating system and toilets in the property. The resident’s request for a move on medical grounds. The associated complaint.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202318342)

26 Feb 2025 Case 202318342 No Maladministration Estate Management

The complaint is about the landlord’s handling of: The removal of the resident’s vehicle. The associated complaint.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)