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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "London & Quadrant Housing Trust (L&Q)" × Year: 2023 × Outcome: No_Maladministration ×

Showing 11 of 18,103 decisions matching "London & Quadrant Housing Trust (L&Q)"

Decisions

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London & Quadrant Housing Trust (L&Q) (202300292)

6 Nov 2023 Case 202300292 No Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the associated complaint.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202127006)

13 Oct 2023 Case 202127006 No Maladministration Managing Relations

The landlords: Decision not to further investigate the resident’s complaint from November 2018. The associated complaint.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202222022)

29 Sep 2023 Case 202222022 No Maladministration Information and data management

The complaint is about the landlord’s response to: A previous agreement regarding contractors attending the resident’s property. External decorating to windows and doors as part of its major works programme. Repairs to the front and rear doors. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202123362)

1 Sep 2023 Case 202123362 No Maladministration Managing Relations

The complaint is about the landlord’s requirement that the resident sell their caravan prior to exchange of contracts for the purchase of their shared ownership property. The Ombudsman will consider the landlord’s communication and complaint handling.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202124242)

30 Aug 2023 Case 202124242 No Maladministration Financial

This complaint is about the landlord’s: Response to the leaseholder’s concerns about its ground rent and lease extension practices; Complaint handling.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202212381)

8 Aug 2023 Case 202212381 No Maladministration Managing Relations

The complaint is about the landlord’s response to the resident’s request to remove a shower cubicle and install a bath in her property. The Ombudsman has also considered the landlord’s handling of the formal complaint.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202118974)

31 Jul 2023 Case 202118974 No Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s handling of the resident’s: Reports of the lack of heating and hot water. Various repair reports regarding the property. Reports of fly-tipping. Request to move to an alternative property.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202200127)

28 Jun 2023 Case 202200127 No Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s handling of the resident’s: reports of her neighbours’ smoke entering her home; reports of various repairs and historical anti-social behaviour; the associated complaint.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202107935)

31 May 2023 Case 202107935 No Maladministration Moving/Buying/Selling Home

The complaint is about the time taken to complete the sale of the resident's property.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202101343)

20 Apr 2023 Case 202101343 No Maladministration Managing Relations

The complaint is about the landlord’s handling of reports of damp and mould and the residents subsequent request for compensation. The Ombudsman has also considered the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202204734)

31 Mar 2023 Case 202204734 No Maladministration Managing Relations

The complaint is about: The landlord’s response to the resident’s concerns about the wait time for a direct let move. The landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)