Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202412013 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives with her adult daughter. The landlord’s records […]
Decision Case ID 202334372 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 13 November 2025 Background The resident owns a 30% share in the property […]
Decision Case ID 202331254 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 07 November 2025 Background The resident moved into the property, a 2-bedroom first-floor flat, […]
Decision Case ID 202334980 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom flat on the […]
Decision Case ID 202341595 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 October 2025 Background The resident lives in a first floor flat in […]
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and her concerns about the information provided about the noise level before purchasing the property. The landlord’s handling of the complaint has also been considered.
The landlord’s response to the resident’s concerns that he should have access to electricity from the building’s solar panels. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Window repairs. The associated complaint.
The resident’s complaint is about the landlord’s handling of: Reports of a leak. The associated complaint.
The complaint is about the landlord’s handling of the resident’s concerns about: Staff conduct, communication, policies, culture and services, management of her tenancy agreement, and her vulnerabilities. Complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns about communal heating charges.
The complaint is about the landlord’s handling of the resident’s reports about the lights in the property.
The complaint is about the landlord’s handling of parking allocation at the development.
The complaint is about the landlord’s handling of the resident’s concerns about: Boiler repair works in the neighbouring property. The installation of lino flooring in the neighbouring property. Conduct by the contractors.
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damaged flooring, damp, and mould in the property. Associated formal complaint.
The complaint is about the landlord’s handling of the resident’s requests for it to: replace the front and back doors. upgrade the heating system.
This complaint is about the landlord’s handling of: The resident’s repair requests relating to the doors, heating system and toilets in the property. The resident’s request for a move on medical grounds. The associated complaint.
The complaint is about: the level of service charges. the landlord’s management of the resident’s rent account.
The complaint is about the landlord’s handling of: The removal of the resident’s vehicle. The associated complaint.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |