Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Search: "London & Quadrant Housing Trust" × Year: 2022 × Outcome: No_Maladministration ×

Showing 14 of 18,103 decisions matching "London & Quadrant Housing Trust"

Decisions

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London & Quadrant Housing Trust (202200817)

11 Oct 2022 Case 202200817 No Maladministration Financial

The complaint is about the landlord’s handling of the resident’s water bill rebate.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202200575)

10 Oct 2022 Case 202200575 No Maladministration Financial

The complaint is about: The landlord’s decision not to waive the resident’s rent arrears. The landlord’s handling of the resident’s rehousing request. The landlord’s handling of the associated complaint.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202206325)

10 Oct 2022 Case 202206325 No Maladministration Estate Management

REPORT COMPLAINT 202206325 London & Quadrant Housing Trust 10 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202012626)

3 Oct 2022 Case 202012626 No Maladministration ASB/Abuse/Nuisance

The resident complains about the landlord’s handling of: reports of a pest infestation; reports of damp and mould; reports of ASB, and; The condition/replacement of windows and doors in the property. The Ombudsman has also considered the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202105979)

8 Sep 2022 Case 202105979 No Maladministration Financial

The complaint is about the landlord’s response to the resident about: the building maintenance and fire safety. the service charges and a request for a refund.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202122952)

1 Aug 2022 Case 202122952 No Maladministration Managing Relations

The complaint is about the landlord’s: response to the resident’s reports of damage to the bedroom window; complaints handling.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202013213)

1 Jul 2022 Case 202013213 No Maladministration Old Property Condition migrated-2025

The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in her property.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202008433)

24 Jun 2022 Case 202008433 No Maladministration Estate Management

REPORT COMPLAINT 202008433 London & Quadrant Housing Trust 24 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202017301)

28 Mar 2022 Case 202017301 No Maladministration Financial

The complaint is about the landlord’s response to the resident’s concerns about: The level of service charges; and Charges for services she alleges she was not receiving.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202103887)

28 Mar 2022 Case 202103887 No Maladministration Old Property Condition migrated-2025

REPORT COMPLAINT 202103887 London & Quadrant Housing Trust 28 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202108067)

14 Mar 2022 Case 202108067 No Maladministration Moving/Buying/Selling Home

The complaint is about the landlord’s handling of the resident’s request to be rehoused.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202005112)

23 Feb 2022 Case 202005112 No Maladministration Estate Management

The complaint is about the landlord’s response to the resident’s reports of: Broken lift and intercom at the property and the amount of compensation offered. Handling of rent arrears. Adding her husband as an occupant to the tenancy agreement. The landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202100263)

4 Feb 2022 Case 202100263 No Maladministration Managing Relations

The complaint was about: The landlord’s response to the resident’s report of a leak onto her balcony. The resident’s reports of staff conduct, including victimisation and discrimination. The landlord’s complaint handling including the level of compensation.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202109177)

13 Jan 2022 Case 202109177 No Maladministration Managing Relations

The complaint is about the landlord’s handling of: The resident’s report of a broken front fence. The associated complaint handling.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

Browse by year

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)