Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202404250 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 2 June 2026 Background The resident is a former shared owner of the […]
Decision Case ID 202425653 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 15 April 2026 Background The resident lives in a one-bedroom ground floor flat. […]
Decision Case ID 202301975 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 27 February 2026 Background The resident is a senior citizen who lives […]
Decision Case ID 202424174 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 25 February 2026 Background The landlord moved the resident to temporary accommodation in […]
Decision Case ID 202335298 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 12 February 2026 Background The resident lives in a house with a sole use […]
Decision Case ID 202523925 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lives with her husband and children in […]
Decision Case ID 202521452 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The resident lives in a 3-bedroom house. The resident […]
Decision Case ID 202442705 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 January 2026 Background The resident lives in a 2nd floor flat. She […]
Decision Case ID 202412013 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives with her adult daughter. The landlord’s records […]
Decision Case ID 202334372 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 13 November 2025 Background The resident owns a 30% share in the property […]
Decision Case ID 202331254 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 07 November 2025 Background The resident moved into the property, a 2-bedroom first-floor flat, […]
Decision Case ID 202334980 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom flat on the […]
Decision Case ID 202341595 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 October 2025 Background The resident lives in a first floor flat in […]
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and her concerns about the information provided about the noise level before purchasing the property. The landlord’s handling of the complaint has also been considered.
The landlord’s response to the resident’s concerns that he should have access to electricity from the building’s solar panels. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Window repairs. The associated complaint.
The resident’s complaint is about the landlord’s handling of: Reports of a leak. The associated complaint.
The complaint is about the landlord’s handling of the resident’s concerns about: Staff conduct, communication, policies, culture and services, management of her tenancy agreement, and her vulnerabilities. Complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns about communal heating charges.
The complaint is about the landlord’s handling of the resident’s reports about the lights in the property.
The complaint is about the landlord’s handling of parking allocation at the development.
The complaint is about the landlord’s handling of the resident’s concerns about: Boiler repair works in the neighbouring property. The installation of lino flooring in the neighbouring property. Conduct by the contractors.
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damaged flooring, damp, and mould in the property. Associated formal complaint.
The complaint is about the landlord’s handling of the resident’s requests for it to: replace the front and back doors. upgrade the heating system.
This complaint is about the landlord’s handling of: The resident’s repair requests relating to the doors, heating system and toilets in the property. The resident’s request for a move on medical grounds. The associated complaint.
The complaint is about: the level of service charges. the landlord’s management of the resident’s rent account.
The complaint is about the landlord’s handling of: The removal of the resident’s vehicle. The associated complaint.
The complaint is about the landlord’s response to the resident about: A pest infestation. Works being done to the flat below without notice. His concerns that problems with the property cause him health issues.
The complaint is about the landlord’s: Decision to issue a notice of seeking possession (NOSP). Handling of the associated complaint.
The complaint is about the landlord providing incorrect information about the length of the lease of the resident’s property.
The complaint is about the landlord’s response to the resident’s enquiries about the estimated service charges for the period 2023 to 2024. This Service has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s: Handling of repairs to the loft area following a roof leak. Decision not to repair or replace the worn roofing felt.
The complaint is about the landlord’s handling of reports of: damp and mould following the completion of repairs. an overflowing rain pipe. The Ombudsman has also looked at the landlord’s complaint handling.
The complaint is about the landlord’s decision to refuse permission to install a driveway.
The complaint is about the landlord’s handling of the resident’s: Reports of repairs following a leak to the bedroom. Reports of repairs to the windows. Reports of recurring boiler failures resulting in loss of heating and hot water. Reports of pest infestations. Concerns about bare concrete floors in the property. …
The complaint is about the landlord’s response to the resident’s: Reports of an inadequate hot water system. Request for a replacement boiler.
The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the associated complaint.
The landlords: Decision not to further investigate the resident’s complaint from November 2018. The associated complaint.
The complaint is about the landlord’s response to: A previous agreement regarding contractors attending the resident’s property. External decorating to windows and doors as part of its major works programme. Repairs to the front and rear doors. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
The complaint is about the landlord’s requirement that the resident sell their caravan prior to exchange of contracts for the purchase of their shared ownership property. The Ombudsman will consider the landlord’s communication and complaint handling.
This complaint is about the landlord’s: Response to the leaseholder’s concerns about its ground rent and lease extension practices; Complaint handling.
The complaint is about the landlord’s response to the resident’s request to remove a shower cubicle and install a bath in her property. The Ombudsman has also considered the landlord’s handling of the formal complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of the lack of heating and hot water. Various repair reports regarding the property. Reports of fly-tipping. Request to move to an alternative property.
The complaint is about the landlord’s handling of the resident’s: reports of her neighbours’ smoke entering her home; reports of various repairs and historical anti-social behaviour; the associated complaint.
The complaint is about the time taken to complete the sale of the resident's property.
The complaint is about the landlord’s handling of reports of damp and mould and the residents subsequent request for compensation. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s response to the resident’s concerns about the wait time for a direct let move. The landlord’s complaint handling.
The complaint is about The landlord’s handling of reports of anti-social behaviour from the resident and her neighbour. The landlord’s handling of the subsequent complaint.
The complaint is about the landlord’s handling of the resident’s water bill rebate.
The complaint is about: The landlord’s decision not to waive the resident’s rent arrears. The landlord’s handling of the resident’s rehousing request. The landlord’s handling of the associated complaint.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |