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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "Clarion Housing Association Limited" × Year: 2023 × Outcome: No_Maladministration ×

Showing 14 of 18,103 decisions matching "Clarion Housing Association Limited"

Decisions

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Clarion Housing Association Limited (202124142)

27 Oct 2023 Case 202124142 No Maladministration Estate Management

The complaint is about the information provided by the landlord in relation to parking at the resident’s property.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202204056)

18 Oct 2023 Case 202204056 No Maladministration Old Property Condition migrated-2025

REPORT COMPLAINT 202204056 Clarion Housing Association Limited 18 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

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Clarion Housing Association Limited (202210164)

13 Oct 2023 Case 202210164 No Maladministration Estate Management

The complaint is about the landlord’s response to the request for an allocated disabled parking space.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202215486)

6 Oct 2023 Case 202215486 No Maladministration ASB/Abuse/Nuisance

REPORT COMPLAINT 202215486 Clarion Housing Association Limited 6 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202200988)

17 Jul 2023 Case 202200988 No Maladministration Estate Management

The complaint is about the landlord’s response to: The resident’s reports about communal lighting. The resident’s reports about the intercom system. The resident’s reports about the CCTV system. The formal complaint.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202128461)

29 Jun 2023 Case 202128461 No Maladministration Estate Management

The complaint is about how the landlord handled the resident’s concerns about a security gate installation. The Ombudsman has also considered the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202201201)

15 Jun 2023 Case 202201201 No Maladministration Managing Relations

The complaint is about the landlord’s: Response to the resident’s request for compensation for damage to her decorations from various leaks in the property . Handling of the associated complaint.

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Clarion Housing Association Limited (201909272)

31 May 2023 Case 201909272 No Maladministration Estate Management

The complaint is about the landlord’s handling of the resident’s reports of pests in his property and the communal areas.

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Clarion Housing Association Limited (202127553)

3 May 2023 Case 202127553 No Maladministration Estate Management

The complaint concerns the landlord’s response to the resident about: The cleaning of the communal areas. The rent and service charges increase.

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Clarion Housing Association Limited (202124288)

4 Apr 2023 Case 202124288 No Maladministration Estate Management

This complaint is about the landlord’s: Decision not to install a particular style of fence. Response to the resident’s concerns about the boundary line. Response to the resident’s concerns that he had been discriminated against.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202219504)

31 Mar 2023 Case 202219504 No Maladministration Moving/Buying/Selling Home

The complaint is about the landlord’s handling of the resident’s request for a management move.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202120262)

29 Mar 2023 Case 202120262 No Maladministration ASB/Abuse/Nuisance

This complaint is about the landlord’s handling of: The resident’s reports concerning antisocial behaviour. The resident’s request for a management transfer. The Ombudsman has also considered the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202109046)

23 Jan 2023 Case 202109046 No Maladministration Managing Relations

The complaint is about: The landlord’s response to the resident’s concerns related to staff conduct. The landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)