Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Search: "Clarion Housing Association Limited" × Year: 2021 × Outcome: No_Maladministration ×

Showing 28 of 18,103 decisions matching "Clarion Housing Association Limited"

Decisions

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Clarion Housing Association Limited (202015582)

20 Dec 2021 Case 202015582 No Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s handling of the resident’s complaint about a leak in her home and her request for compensation for the damage it caused.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202015148)

15 Dec 2021 Case 202015148 No Maladministration ASB/Abuse/Nuisance

The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB) from his neighbour. The landlord’s handling of the associated complaint.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202013193)

23 Nov 2021 Case 202013193 No Maladministration Estate Management

The complaint concerns the landlord’s handling of:

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Clarion Housing Association Limited (202012797)

22 Nov 2021 Case 202012797 No Maladministration ASB/Abuse/Nuisance

This complaint is about the landlord's response to the resident’s reports of Anti-social behaviour (ASB) and his request for a management transfer.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202017448)

16 Nov 2021 Case 202017448 No Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s response to the resident’s reports that the property is too cold – due to the location and operation of the Auto Opening Vent (AOV) system.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202108504)

8 Nov 2021 Case 202108504 No Maladministration Managing Relations

The complaint is about the landlord's response to the resident’s concerns regarding the condition of the property’s back door and the landlord’s handling of the associated formal complaint.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202103372)

1 Nov 2021 Case 202103372 No Maladministration Managing Relations

The complaint is about: The landlord’s response to the resident’s reports of staff conduct during a telephone call in May 2020. The landlord’s response to the resident’s reports of staff conduct during an inspection on 13 January 2021. The landlord’s response to the resident’s reports of a contractor attending her …

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202110940)

29 Oct 2021 Case 202110940 No Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s response to the resident’s reports of noise from a neighbour.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202009639)

12 Oct 2021 Case 202009639 No Maladministration Old Property Condition migrated-2025

The resident complains about the landlord’s response to her reports of repairs required at the property.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202016831)

2 Sep 2021 Case 202016831 No Maladministration Managing Relations

The complaint is about: The landlord’s response to the resident’s request for it to replaster her property. The landlord’s handling complaint handling.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202004806)

31 Aug 2021 Case 202004806 No Maladministration Managing Relations

The complaint is about the landlord’s response to the resident’s reports about: handling of a boiler installation, moving a carbon monoxide detector, replacement of a rusty radiator, bathroom wall cracks, replacement of a towel handle, and replacement of a vacuum cleaner. holes around the boiler. This Service has also investigated …

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202106023)

17 Aug 2021 Case 202106023 No Maladministration Estate Management

REPORT COMPLAINT 202106023 Clarion Housing Association Limited 16 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (201904933)

11 Aug 2021 Case 201904933 No Maladministration Old Property Condition migrated-2025

The complaint concerns how the landlord handled repairs to fix water leaks in the property.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202004901)

14 Jul 2021 Case 202004901 No Maladministration ASB/Abuse/Nuisance

REPORT COMPLAINT 202004901 Clarion Housing Association Limited 14 July 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202010331)

14 Jul 2021 Case 202010331 No Maladministration ASB/Abuse/Nuisance

The complaint concerns how the landlord responded to the resident’s reports of antisocial behaviour (ASB).

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202003873)

29 Jun 2021 Case 202003873 No Maladministration ASB/Abuse/Nuisance

The complaint refers to: The landlord’s handling of the resident’s reports of antisocial behaviour and noise nuisance.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (201907136)

15 Jun 2021 Case 201907136 No Maladministration Old Property Condition migrated-2025

The complaint concerns the landlord’s response to the resident’s reports of condensation on her windows.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202003044)

14 Jun 2021 Case 202003044 No Maladministration Financial

The complaint concerns: The landlord’s handling and administration of the resident’s service charge payments. The level of the service charge. The landlord’s handling of the formal complaint about these matters.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202015048)

9 Jun 2021 Case 202015048 No Maladministration Old Property Condition migrated-2025

The complaint refers to: The landlord’s handling of the major adaptations to the resident’s property. The resident’s concerns about delays caused by the local authority and its appointed contractor in completing the adaptations.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (201915632)

3 Jun 2021 Case 201915632 No Maladministration Moving/Buying/Selling Home

The complaint refers to: The landlord’s response to the resident’s Right-to-Buy application (RTB).

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202006605)

31 May 2021 Case 202006605 No Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s response to the resident’s reports of ASB.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (201806894)

24 May 2021 Case 201806894 No Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) from her neighbour.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202010520)

7 May 2021 Case 202010520 No Maladministration Estate Management

REPORT COMPLAINT 202010520 Clarion Housing Association Limited 7 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202004595)

14 Apr 2021 Case 202004595 No Maladministration Moving/Buying/Selling Home

REPORT COMPLAINT 202004595 Clarion Housing Association Limited 14 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202008288)

9 Mar 2021 Case 202008288 No Maladministration Estate Management

The complaint is about the landlord’s handling of: the allocation of the resident’s parking space. the resident’s reports of antisocial behaviour (“ASB”) by her neighbours. the resident’s concerns regarding the conduct of the landlord’s staff.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202002439)

10 Feb 2021 Case 202002439 No Maladministration Old Compensation categories

The complaint is about: The landlord’s response to two leaks in the property including the length of time taken by it to resolve these matters. The landlord’s response to the resident’s request for compensation for the damage to his personal belongings, distress and inconvenience. The landlord’s handling of the decant …

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202000084)

9 Feb 2021 Case 202000084 No Maladministration Old Property Condition categories

The complaint is about the landlord’s decision to remove the resident’s light and fan fitting to resolve issues with the property’s electrical supply.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202002244)

9 Feb 2021 Case 202002244 No Maladministration Old Complaints Handling categories

The complaint is about the landlord’s: refusal to repair a dividing fence at the resident’s property; handling of the associated formal complaint.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

Browse by year

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)